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There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset might be out of range. Move it closer to the telephone
base.
• If you subscribe to high-speed Internet service (digital subscriber line -
DSL) through your telephone lines, you must install a DSL filter between
the telephone base and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Please contact
your DSL service provider for more information about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit
as the telephone base can cause interference. Try moving the appliance
or telephone base to another outlet.
• Other electronic products can cause interference to your cordless
telephone. Install your telephone as far away as possible from the
following electronic devices: wireless routers, radios, radio towers,
pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
• If your telephone is plugged in with a modem or a surge protector, plug
the telephone (or modem/surge protector) into a different location. If
this doesn’t solve the problem, re-locate your telephone or modem
farther apart from each other, or use a different surge protector.
• The location of your telephone base can impact the performance of
your cordless phone. For better reception, install the telephone base
in a centralized location within your home or office, away from walls or
other obstructions. In many environments, elevating the telephone base
improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in
a corded telephone. If calls are still not clear, the problem is probably in
the wiring or local service. Contact your local service company (charges
might apply).
• If the other telephones in your home are having the same problem, the
problem is in the wiring or local service. Contact the local telephone
company (charges might apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a
different telephone. If you still hear other calls, the problem is probably
in the wiring or local service. Call your local telephone company.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service
from your local telephone company for this feature to work on your
telephone.
• The caller might not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment
compatible with the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (digital subscriber line -
DSL) through your telephone lines, you must install a DSL filter between
the telephone base and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Contact your
DSL service provider for more information about DSL filters.
The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided
by the local telephone company.
• The caller might not be calling from an area which supports caller ID.
• Both you and the caller’s telephone companies must use equipment
compatible with caller ID service.
• If you subscribe to high-speed Internet service (digital subscriber line -
DSL) through your telephone lines, you must install a DSL filter between
the telephone base and the telephone wall jack. The filter prevents
noise and caller ID problems caused by DSL interference. Please contact
your DSL service provider for more information about DSL filters.
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits
number). If you need to dial something other 10 digits, see page 26 for
instructions on changing the number.
• If you dial seven digits for local calls you might want to use the Home
area code feature (page 14).
CONNECTING... shows in the handset screen.
• The handset might be out of range. Move it closer to the telephone
base.
• Make sure the power cord is securely plugged into the telephone base.
Use a working electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the
telephone base. Disconnect the battery from the cordless handset. Wait
