13
TROUBLESHOOTING
Before you call for service, review this list. It may save you time and expense. This list includes co-
mmon occurrences that are not the result of defect in workmanship or materials.
Problem
Possible cause
Solution
The product
will not turn on
The plug is not properly insert-
ed in the grounded outlet.
Plug the device into a working grounded
outlet.
The remote control is out of
battery power
Replace the batteries according to the
polarity.
The voltage of the AC outlet is
too low
Make sure you plug the unit into its dedi-
cated, grounded 220 AC outlet.
Weak airflow and
noise from the
product.
The pre-filter has accumulated
too much dust.
Clean the pre-filter to avoid this problem
Also change the HEPA filter when due.
The timer preset
does not work.
The timer function has not been
activated.
Set the timer, according to the instruc-
tions in this manual.
The air purifying
function does not
work properly.
The indoor air is heavily
contaminated
The room requires ventilation.
The pre filter is blocked
Clean the pre filter.
The HEPA filter is blocked
Replace the HEPA filter.
The room is too large for the
unit
Select the right Viruskiller according to
the room size.
The airflow is restricted
Make sure there is enough clearance
around the product and that the air inlet
and outlet of the unit are unobstructed.
Strange smell is
emitted from the
device.
New product odour
The antimicrobial coating of the reactor
cell might release a small amount of
harmless odor. It should disappear in
one to two weeks.
Moist filters
When cleaning the pre-filter with water,
make sure it is completely dry before
reinstalling.
The product has been used in
environments with a high con-
centration of food odours.
Food odors are oily and can penetrate
into the filter or the sterilizing module.
Use proper ventilation.
The product has been used
in environments with a high
concentration of smoke.
In areas emitting too much smoke, the
performance of the sterilizing module
may be affected. Use proper ventilation.
