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/Disclaimer
We provide after-sales services to our customers, except for the following situations:
Collision damages caused by non-manufacturing factors, including but not limited to user faults.
Damages caused by unauthorized modification, disassembly, or opening of the enclosure that is not in
accordance with official instructions or manuals.
Damages caused by improper installation, improper use or operation not in accordance with official instructions
or manuals.
Damages caused by unauthorized service providers.
Damages caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
Damages caused by underwater operations without following the instructions and manual recommendations.
Damages caused by working in harsh water conditions (such as strong acid, strong alkali, strong current, huge
waves, etc.).
Damages caused by product operations in an environment with electromagnetic interference (namely, mining
areas or the areas near radio towers, caves, muddy areas, environment with radiation, tunnels, etc.).
Damages caused by operating the product in an environment that is interfered by other wireless devices
(namely, transmitters, video downlinks, Wi-Fi signals, etc.).
Damages caused by forced diving with aging or damaged components.
Damages caused by using unauthorized third-party parts that have reliability or compatibility issues.
Damages caused by operating equipment with insufficient power or defective batteries.
Continuous or error-free product operation
Loss or damage of user data caused by the product
Any software, no matter it is provided with the product or subsequently installed.
Failures or damages caused by any third-party products (including products that QYSEA may provide or
integrate into QYSEA products at the request of users).
Any damage caused by non-QYSEA technology or other support (for example, the support for solving the
"operation method" problem or incorrect product settings, installation and firmware upgrades).
Damages caused by operating ROV in sensitive areas (such as military areas, natural resource reserves, marine
reserves, marine conservation areas, etc.).
Damages caused by unpredictable factors (such as water flow, cave collapse, animal swallowing, etc.).
Products or parts whose identification labels have been changed or without identification labels
Do not place heavy objects on the product, and handle it with care.
Water droplets or stains on the ROV may be caused by testing in the water in the manufacturing plant, which
will not affect the characteristics and functions of the FIFISH underwater robot.
For more information, please view the explanation video on our website, or refer to the FAQs section in "FIFISH
Application/Help/FAQs".
For the latest version of the user guide/manual and other instructions, please visit our website.
https://www.qysea.com/support/user-manual/
Please email us via [email protected] to contact our technical support
Notice:
This content is subject to change without notice.
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