Chapter 6: Diagnostics/Maintenance
6-5
Diagnostic Procedures
Verify Unit Provisioning
An error with
Tenor BX
‘s provisioning may cause a number of problems. It may be a simple error,
such as an incorrect IP address or telephone number, or it may be something more complex, such as
incorrect BRI parameters.
Evaluate your system provisioning. Check all data provisioning information, and re-configure if
necessary. See
Chapter 5: System Alarms
.
Monitor LEDs
LEDs monitor the health of the system; they are the first signal that the unit is not working properly
or that an internal or external error has occurred. LEDs appear on the front of the unit (LED descrip-
tions are detailed in
Chapter 2: Hardware Components
).
Check
Chapter 2: Hardware Components
to ensure the correct lighting of each LED and then see
Common Symptoms/Problems
for troubleshooting information. If the LEDs are not lighting at all,
check the AC power source to ensure power is being supplied to the unit.
Ping Unit
Ping enables you to ping an IP address. Perform a ping as follows:
NOTE:
The instructions assume you are running Windows 2000 or later.
1. Click on
Start> Run
.
2. From the Run box, type
ping <IP address>
and click
Ok
. The ping procedure will start.
If a reply is not displayed on the screen, the connection to the unit is not working correctly. Ensure
all cables are connected correctly and an IP address is configured.
Monitor Alarms
Alarms help you identify where a specific problem is occurring with the
Tenor BX
unit. Through the
CLI, you can review alarms through the Command Line Interface (CLI). Verify all severity 1 alarms
first; these alarms indicate that the unit is in critical condition and the entire system is affected.
See
Chapter 5: System Alarms
for specific information about obtaining and reading alarms.
General Maintenance
Restore Factory Defaults
You can set all system configuration settings back to their factory defaults via
Command Line Inter-
face (CLI)
as follows:
VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
