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DR4300 Owners Manual

Troubleshooting a USB device

166

Troubleshooting a USB device

NOTE:

Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.

1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB

ports are enabled.

NOTE:

Older operating systems may not support USB 3.0.

4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. In

iDRAC Settings Utility

, ensure that

USB Management Port Mode

is configured as

Automatic

or

Standard OS Use

.

6. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or

mouse.

If the problem is not resolved, proceed to

step 7

to troubleshoot other USB devices attached to the system.

7. Turn off all attached USB devices, and disconnect them from the system.
8. Restart the system.
9. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the

Integrated

Devices

screen. If your keyboard is not functioning, use remote access to enable or disable the USB

options.

10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to

the default settings. See the System board jumper setting section

12. In the

IDRAC Settings Utility

, ensure that

USB Management Port Mode

is configured as

Automatic

or

Standard OS Use

.

13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good

cable, and turn on the device.

If all troubleshooting fails, see the Getting help section.

Related references

See also:

See also:

System board jumper settings

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Summary of Contents for DR4300e

Page 1: ...DR4300e System Owner s Manual ...

Page 2: ...2 Chassis weight 23 Processor specifications 23 PSU specifications 23 System battery specifications 23 Expansion bus specifications 24 Memory specifications 24 Drive specifications 25 Hard drives 25 Ports and connectors specifications 25 USB ports 25 NIC ports 25 Serial connector 25 VGA ports 26 Internal Dual SD Module 26 Video specifications 26 Environmental specifications 26 Particulate and gase...

Page 3: ...ystem BIOS 37 System BIOS Settings details 37 Boot Settings 38 Network Settings 41 System Security 42 System Information 47 Memory Settings 48 Processor Settings 49 SATA Settings 52 Integrated Devices 56 Serial Communication 58 System Profile Settings 60 Miscellaneous Settings 62 iDRAC Settings utility 63 Entering the iDRAC Settings utility 64 Changing the thermal settings 64 Device Settings 64 De...

Page 4: ...oling fan assembly 75 Removing the cooling fan assembly 75 Installing the cooling fan assembly 76 System memory 77 General memory module installation guidelines 79 Mode specific guidelines 80 Advanced Error Correction Code lockstep 80 Memory optimized independent channel mode 80 Memory sparing 80 Memory mirroring 81 Sample memory configurations 81 Removing memory modules 81 Installing memory modul...

Page 5: ...blank 108 Removing expansion card risers 109 Installing expansion card risers 113 Internal dual SD module optional 116 Removing an internal SD card 116 Installing an internal SD card 117 Removing the optional internal dual SD module 119 Installing the optional internal dual SD module 120 Network daughter card 121 Removing the network daughter card 121 Installing the network daughter card 122 Inter...

Page 6: ... backplane 144 Installing the hard drive backplane 146 Removing the optional hard drive backplane rear 147 Installing the optional hard drive backplane rear 148 SD vFlash card optional 150 Replacing an optional SD vFlash media card 150 Removing the vFlash media unit 151 Installing the vFlash media unit 152 Control panel assembly 153 Removing the control panel 153 Installing the control panel 154 R...

Page 7: ...0 Troubleshooting the system battery 170 Troubleshooting power supply units 171 Troubleshooting power source problems 171 Troubleshooting power supply unit problems 171 Troubleshooting cooling problems 172 Troubleshooting cooling fans 172 Troubleshooting system memory 173 Troubleshooting an internal USB key 174 Troubleshooting an SD card 174 Troubleshooting an optical drive 175 Troubleshooting a t...

Page 8: ...cator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC set up press and hold the button for more than 15 seconds Item 2 is the power button Enables you to know the power ...

Page 9: ...RAC set up press and hold the button for more than 15 seconds 2 Power button Enables you to know the power status of the system The power indicator turns on when the system power is on The power button controls the power supply output to the system NOTE On ACPI compliant operating systems when the power button is used to shut down the system the operating system performs a graceful shut down the s...

Page 10: ...l com idracmanuals Back panel features The back panel provides access to the features available on the back of the server such as the system identification button power supply sockets cable management arm connectors iDRAC storage media NIC ports USB and VGA ports Most of the expansion card ports can be accessed from the back panel The hot swappable power supply units and if installed the rear acce...

Page 11: ...ectors 4 that has four integrated 10 100 1000 Mbps NIC connectors or four integrated connectors and two integrated 10 100 1000 Mbps NIC connectors two integrated 100 Mbps 1 Gbps 10 Gbps SFP connectors Item 10 and 11 are power supply units PSU1 and PSU2 that supports 1100 W AC PSU Item 12 is the SD vFlash card slot that Enables you to insert a vFlash media card Item 13 is the rear hard drive slots ...

Page 12: ... indicator that flashes amber if an electrical error occurs for example voltage out of range or a failed power supply unit or voltage regulator Item 4 is the temperature indicator that flashes amber if a thermal error occurs for example a temperature out of range or fan failure Item 5 is the memory indicator that flashes amber if a memory error occurs Item 6 is the PCIe indicator that flashes ambe...

Page 13: ...for example the ambient temperature is out of range or fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See the Getting help section Memory indicator The indicator flashes amber i...

Page 14: ...ber Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Flashes green amber and then turns off Predicted drive ...

Page 15: ...ndition of the connectivity Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data i...

Page 16: ... B Flashing green When the firmware of the PSU is being updated the PSU handle flashes green C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage NOTE Ensure that both the PSUs are of the same capacity CAUTION For AC PSUs use on...

Page 17: ... two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem NOTE The iDRAC Direct LED indicator does ...

Page 18: ...e following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 8 iDRAC Direct LED indicator patterns The iDRAC Direct LED indicator patterns table describes the iDRAC status when it is solid green flashing green and when it is turned off iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the l...

Page 19: ... turned off Use the activation button to activate it If pressing the activation button does not turn on the LEDs it indicates that power is not delivered to the Quick Sync bezel Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the informa...

Page 20: ...ystem Operating system documentation at Dell com operatingsystemmanuals Get an overview of the Dell Systems Management offerings Dell OpenManage Systems Management Overview Guideat Dell com openmanagemanuals Configure and log in to iDRAC set up managed and management system know the iDRAC features and troubleshoot using iDRAC Integrated Dell Remote Access Controller User s Guide at Dell com esmman...

Page 21: ...ual Documentation matrix 21 To Refer to Check the event and error messages generated by the system firmware and agents that monitor system components Dell Event and Error Messages Reference Guide at Dell com esmmanuals ...

Page 22: ...imensions This section describes the physical dimensions of the system Figure 8 Chassis dimensions of your Dell DR4300e system Table 11 Dimensions of your system This table gives details of the dimensions of the Dell DR4300esystem The dimensions are as follows Xa 482 4 mm Xb 444 0 mm Y 87 3 mm Za with bezel 32 0 mm Za without bezel 18 0 mm Zb 684 0 mm and Zc 723 0 mm ...

Page 23: ...o two Intel Xeon E5 2620 v3 processors PSU specifications Your Dell DR4300e system supports up to two AC redundant power supply units PSUs Table 13 PSU specifications For 1100 W AC platinum PSU the maximum heat dissipation is 4100 BTU hr frequency is 50 60 Hz and voltage range is 100 240 V AC autoranging PSU Class Heat dissipation maximum Frequency Voltage 750 W AC Platinum 2891BTU hr 50 60 Hz 100...

Page 24: ...riser Height Length Link Riser 1 Slot 1 half height low profile x8 Riser 1 Slot 2 half height low profile x8 Riser 1 Slot 3 half height low profile x8 Riser 2 Slot 4 full height full length x16 Riser 2 Slot 5 full height full length x8 Riser 3 alternate Slot 6 full height full length x16 NOTE When using slots 1 through 4 on the riser ensure that both the processors are installed on the system Memo...

Page 25: ... 2 0 compliant port on the front panel Your system supports two 9 pin USB 3 0 compliant ports on the back panel and one 9 pin USB 3 0 compliant internal port System Front panel Back panel Internal Dell DR4300e system One USB management port iDRAC Direct Two 9 pin USB 3 0 compliant ports One 9 pin USB 3 0 compliant port NIC ports The Dell DR4300e system supports four Network Interface Controller NI...

Page 26: ...ment NOTE Maximum of 145 W 22 core processor is supported in systems with eight 2 5 inches drives two PCI slot chassis and 75 W single wide active GPU When the system is not in operation the temperature specification is 40 C to 65 C 40 F to 149 F The Maximum temperature gradient for both opertaion and non opertaional systems is 20 C h 36 F h Information about fresh air specification is described i...

Page 27: ...the system of 71 G for up to 2 ms Maximum vibration Specifications Operating Six consecutively executed shock pulses in the positive and negative x y and z axes of 40 G for up to 2 3 ms Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms Table 21 Maximum altitude specifications The maximum altitude ...

Page 28: ...n office or factory floor Note Air entering the data center must have MERV11 or MERV13 filtration Conductive dust specification Air must be free of conductive dust zinc whiskers or other conductive particles Note This condition applies to data center and non data center environments Corrosive dust specification Air must be free of corrosive dust Residual dust present in the air must have a delique...

Page 29: ...ture specifications When the system is in continuous operation the expanded operating temperature ranges from 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable temperature by 1 C per 175 m abo...

Page 30: ...he LCD panel and in the System Event Log Expanded operating temperature restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft 160 W or higher wattage processor is not supported Redundant power supply units are required Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported The ...

Page 31: ...form remote system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Re...

Page 32: ...ystem If the system is shipped without an operating system install the supported operating system by using one of the following resources Table 27 Resources to install the operating system This section provides the resources of installing the OS Resources Location Dell Systems Management Tools and Documentation media Dell com operatingsystemmanuals Dell Lifecycle Controller Dell com idracmanuals D...

Page 33: ...emanuals Using Dell Server Update Utility SUU Dell com openmanagemanuals Using Dell OpenManage Deployment Toolkit DTK Dell com openmanagemanuals Downloading the drivers and firmware Dell recommends that you download and install the latest BIOS drivers and systems management firmware on your system Ensure that you clear the web browser cache before downloading the drivers and firmware 1 Go to Dell ...

Page 34: ...l Lifecycle Controller iDRAC with LC iDRAC with Dell Lifecycle Controller allows administrators to deploy update monitor and manage Dell servers from any location without the use of agents in a one to one or one to many method This out of band management allows the updates to be sent from Dell or appropriate third party consoles directly to iDRAC with Dell Lifecycle Controller on a Dell PowerEdge ...

Page 35: ...concepts See also System Setup See also Boot Manager See also Dell Lifecycle Controller See also PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system se...

Page 36: ...The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device se...

Page 37: ...BIOS To view the System BIOS screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS Related references See al...

Page 38: ...atures and options Serial Communication Specifies options to manage the serial ports and specify related features and options System Profile Settings Specifies options to change the processor power management settings memory frequency and so on System Security Specifies options to configure the system security settings such as system password setup password Trusted Platform Module TPM security It ...

Page 39: ...the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems This option is set to BIOS by default NOTE Setting this field to UEFI disables the BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this op...

Page 40: ... may prevent the system from booting if the operating system is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode NO...

Page 41: ...stem begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings Related references See also Network Settings See also Network Settings screen details Network Settings screen details The Network Settings screen details are explained as ...

Page 42: ... also UEFI iSCSI Settings UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically System Security You can use the System Security s...

Page 43: ...nd decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jumper is not installed in the system Password ...

Page 44: ...covery Delay is selected UEFI Variable Access Provides varying degrees of securing UEFI variables When set to Standard the default UEFI variables are accessible in the operating system per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure B...

Page 45: ...e Database db Forbidden Signature Database Imports exports deletes or restores entries in the Forbidden Signature Database dbx Creating a system and setup password Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password features For more information see the System board jumper settings section NOTE If the password jumper setting is ...

Page 46: ...ted references See also System Security Deleting or changing system and setup password NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked 1 To enter System Setup press F2 immediately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure tha...

Page 47: ...an use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Related tasks See also Viewing System Information Related references See also System Information details See also System BIOS Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately aft...

Page 48: ...nformation Related references See also System Information See also System Information details Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions such as system memory testing and node interleaving Related tasks See also Viewing Memory Settings Related references See also Memory Settings details See also System BIOS...

Page 49: ...he memory configuration of your system NOTE The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this fiel...

Page 50: ... the System BIOS screen click Processor Settings Related references See also Processor Settings See also Processor Settings details Processor Settings details The Processor Settings screen details are explained as follows Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors If this option is set to Enabled the BIOS displays a...

Page 51: ...Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Execute Disable Enables you to run the disable memory protection technology This option is set to Enabled by default Logical Processor Idling Enables you to improve the energy efficiency of a system It uses the op...

Page 52: ...ily Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Related tasks See also Viewing Processor Settings Related references See also Processor Settings SATA Settings You can use the ...

Page 53: ...plicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of t...

Page 54: ... undefined for removable media devices such as optical drives Port D Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of driv...

Page 55: ...evices such as optical drives Port G Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capa...

Page 56: ...rive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard d...

Page 57: ...B ports Selecting Only Back Ports On disables the front USB ports selecting All Ports Off disables all USB ports The USB keyboard and mouse operate during boot process in certain operating systems After the boot process is complete the USB keyboard and mouse do not work if the ports are disabled NOTE Selecting Only Back Ports On and All Ports Off disables the USB management port and also restricts...

Page 58: ...s in the recovery of your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory This option is set to Enabled by default Slot Disablement Enables or d...

Page 59: ...y be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 Serial Device 2 or the Remote Access Device by using this option NOTE Only Serial Device 2 can be used for Serial Over LAN...

Page 60: ...tem begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings Related tasks See also System Profile Settings details Related references See also System Profile Settings System Profile Settings details The System Profile Setting...

Page 61: ...he processor to operate in all available power states This option is set to Enabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is ...

Page 62: ...ngs Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Related tasks See also Miscellaneous Settings details See also Viewing Miscellaneous Settings Related references See also System BIOS Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following...

Page 63: ...d and Enabled No Reboot NOTE The default setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be applied The Enabled No Re...

Page 64: ...FILE Thermal Profile select one of the following options Default Thermal Profile Settings Maximum Performance Performance Optimized Minimum Power Performance per Watt Optimized 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes Related references See also iDRAC Settings utility Device Settings Device Settings enables you to ...

Page 65: ...e operating system see the Dell Lifecycle Controller documentation at Dell com idracmanuals Related references See also Dell Lifecycle Controller Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities Related tasks See also Viewing Boot Manager Related references See also Boot Manager main menu See also System BIOS Viewing Boot Manager To enter Boot Manage...

Page 66: ...er program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell Related tasks See also Viewing Boot Manager Related references See also Boot Manager One shot BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from Related references See also Boot Manager System Utilities System Utilities contains the following utilit...

Page 67: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a component or with a blank Be...

Page 68: ... removal and installation procedures Key to the bezel lock This is needed only if your system includes a bezel Phillips 2 screwdriver Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insu...

Page 69: ...ck of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Figure 9 Removing the optional front bezel a release latch b bezel lock c front bezel Figure 10 Removing the optional Quick Sync front bezel ...

Page 70: ...is 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system Removing the system cover actuates the intrusion switch which aids in maintaining system security Removing the system cover 1 Follow the safety guidelines listed in the Safety instructions se...

Page 71: ...r disengage from the slots on the chassis NOTE The position of the latch may vary depending on the configuration of your system 3 Hold the cover on both sides and lift the cover away from the system Figure 11 Removing the system cover a system cover b latch c latch release lock 1 Install the system cover Related tasks See also Removing the optional front bezel See also Installing the system cover ...

Page 72: ...ally placed openings that direct the airflow across the entire system The airflow passes through all the critical parts of the system where the vacuum pulls air across the entire surface area of the heat sink thus allowing increased cooling Removing the cooling shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs ...

Page 73: ...ing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using t...

Page 74: ...done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The cooling fans are ...

Page 75: ...an into the securing slot until the tab locks into place Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also After working inside your system Related references See also Safety instructions Cooling fan assembly The cooling fan assembly is an essential part of a server s cooling system It ensures that the key ...

Page 76: ...lso After working inside your system Related references See also Safety instructions Installing the cooling fan assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not a...

Page 77: ...is by lowering the release levers until firmly seated Figure 15 Installing the cooling fan assembly a cooling fan assembly b cooling fan 6 c release lever 2 d guide pin on the system board 2 e cooling fan connector 6 f guide pin on the chassis 6 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also After workin...

Page 78: ...mized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release tabs of the first socket are marked white the second socket black and the third socket green Figure 16 Memory socket locations Me...

Page 79: ...guration or operating with reduced memory The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules x4 and x8 DRAM based memory modules can be mixed For more information see the Mode specific guidelines section Up to three dual or single r...

Page 80: ... follows Memory modules must be identical in size speed and technology DIMMs installed in memory sockets with white release levers must be identical and the same rule applies for sockets with black release levers This ensures that identical DIMMs are installed in matched pair for example A1 with A2 A3 with A4 A5 with A6 and so on Memory optimized independent channel mode This mode supports Single ...

Page 81: ...uration Memory population rules Memory population information Single CPU Memory population order 1 2 3 4 See Memory mirroring note Sample memory configurations The following table shows sample memory configurations for two processor configuration that follows the appropriate memory guidelines NOTE 1R and 2R in the following table indicates single and dual ranks DIMMs respectively Table 32 Sample M...

Page 82: ...y module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket 3 Lift and remove the memory module from the system Figure 17 Removing the memory module a memory module b memory module socket c ...

Page 83: ...e working inside your system section 3 Removing the cooling fan assembly 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the m...

Page 84: ... heat sink Installing an additional processor Replacing a processor NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket Removing a heat sink CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions WARNING The heat sink will be hot to touch Allow t...

Page 85: ...See also Safety instructions Removing a processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the s...

Page 86: ...d out from under the tab 2 Release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward 3 Lower the open first socket release lever to lift the processor shield 4 Hold the tab on the processor shield and lift the processor shield until the open first socket release lever lifts up CAUTION The socket pins are fr...

Page 87: ...DR4300 Owners Manual Removing a processor 87 a close first socket release lever b lock icon c processor d open first socket release lever e unlock icon Figure 21 Removing a processor ...

Page 88: ...listed in the After working inside your system section Related tasks See also Before working inside your system See also Removing an expansion card from expansion card riser 2 or 3 See also Removing the cooling shroud See also Removing a heat sink See also Installing a processor See also Installing a heat sink See also Installing the cooling shroud See also Installing an expansion card into the ex...

Page 89: ...eat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a single processor it must be installed in socket...

Page 90: ... near the lock icon and push it under the tab to lock it 12 Similarly lower the open first socket release lever near the unlock icon and push it under the tab to lock it Figure 22 Installing a processor a socket release lever 1 b pin 1 corner of the processor c processor d slot 4 e processor shield f socket release lever 2 g processor socket h tab 4 NOTE Ensure that you install the heat sink after...

Page 91: ...eshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure li...

Page 92: ... should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining two screws 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 3 Run the system diagnostics to verify that the new processor operates correctly PCIe card holder The...

Page 93: ...Ie card holder a PCIe card holder b release tab 1 Replace the PCIe card holder 2 If removed install the full length PCIe card 3 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also Removing an expansion card from expansion card riser 2 or 3 See also Installing the PCIe card holder See also Installing an expans...

Page 94: ...ning and closing the PCIe card holder latch 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or t...

Page 95: ...on bracket provides support to the installed cables The cable retention bracket also helps to prevent the cables from moving out of place which may result in loose connections and reduced air flow inside the server Removing the cable retention bracket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system sect...

Page 96: ...ment pin 2 b tab c cable retention bracket 1 Install the cable retention bracket and reconnect all cables routed through the cable retention bracket 2 If removed install the PCIe card holder 3 If removed install the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also Removing the cooling shro...

Page 97: ... 2 b keyhole slot c tab d cable retention bracket 1 Install the PCIe card holder 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also Removing the cooling shroud See also Removing the PCIe card holder See also Installing the cooling shroud See also Installing the PCIe card holder...

Page 98: ...ocedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready 1 Loosen the screws that secure the integrated storage controller cable to the integrated storage controller card connector on the system board 2 Lift the integrated storage controller cable away from the integrated storage controll...

Page 99: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready...

Page 100: ...ng the cooling shroud See also Removing expansion card risers See also Installing expansion card risers See also Installing the cooling shroud See also After working inside your system Related references See also Safety instructions Expansion cards and expansion card riser An expansion card in the server is an add on card that can be inserted into an expansion slot on the system board or riser car...

Page 101: ...or 2 Low Profile Half Length x8 x16 3 1 Processor 2 Low Profile Half Length x8 x16 4 2 Processor 2 Full Height Full Length x16 x16 5 2 Processor 1 Full Height Full Length x8 x16 6 3 alternate Processor 1 Full Height Full Length x16 x16 NOTE To use PCIe slots 1 through 4 on the risers 1 and 2 both the processors must be installed NOTE The expansion card slots are not hot swappable The following tab...

Page 102: ... the expansion card latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card latch into the slot 6 Close the expansion card locking tabs Figure 32 Removing an e...

Page 103: ...not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Lift the expansion card latch and remove the filler bracket 3 Holding the card by its edges position the card so that the connector on the expansion card aligns with the exp...

Page 104: ...ur system Related references See also Safety instructions Removing an expansion card from the expansion card riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not autho...

Page 105: ...pansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Close the latches of tab A and tab B Figure 34 Removing an expansion card from expansion card riser 1 a tab A b expansion card riser 1 cage c expansion card connector d tab B e latch f expans...

Page 106: ...at is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Press tab A and rotate the latch clockwise 3 Press ta...

Page 107: ...nstructions Removing the riser 1 blank CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instr...

Page 108: ... You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 To install the riser 1 blank align the blank with the slot on the...

Page 109: ...Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove any expansion card installed on risers 2 and 3 NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Holding the slots on the expansion card riser lift the riser from the riser connector on th...

Page 110: ...risers 110 e expansion card riser 1 connector f riser guide front Figure 39 Identifying connectors on the expansion card riser 1 a expansion card slot 1 b expansion card slot 2 c expansion card slot 3 Figure 40 Removing the expansion card riser 2 ...

Page 111: ... b expansion card riser 2 c riser guide back d expansion card riser 2 connector e riser guide front Figure 41 Identifying connectors on the expansion card riser 2 a expansion card slot 4 b expansion card slot 5 c power connector for GPU cards Figure 42 Removing the expansion card riser 3 ...

Page 112: ...rds c expansion card riser 3 d riser guide back e expansion card riser 3 connector Figure 43 Identifying connectors on the expansion card riser 3 default a expansion card slot 6 b expansion card slot 7 c power connector for GPU cards Figure 44 Identifying connectors on the expansion card riser 3 alternate ...

Page 113: ...tions Installing expansion card risers 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If removed install the expansion card s into the expansion card riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as a...

Page 114: ... expansion card risers 114 a expansion card riser 1 cage b expansion card riser 1 c riser guide back right d riser guide back left e expansion card riser 1 connector f riser guide front Figure 46 Installing the expansion card riser 2 ...

Page 115: ...ual Installing expansion card risers 115 a power connector for GPU cards b expansion card riser 2 c riser guide back d expansion card riser 2 connector e riser guide front Figure 47 Installing the expansion card riser 3 ...

Page 116: ... provides you with a redundant SD card solution You can configure the IDSDM for storage or as the OS boot partition The IDSDM card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup the information is re...

Page 117: ...orresponding slot number before removal Re install the SD card s into the corresponding slots 1 Locate the SD card slot on the internal dual SD module and press the card to release it from the slot Figure 48 Removing an internal SD card a IDSDM b SD card 1 c SD card 2 d SD card slot 2 e SD card slot 1 Follow the procedure listed in the After working inside your system section Related tasks See als...

Page 118: ...ystem Setup NOTE Temporarily label each SD card with its corresponding slot number before removal Re install the SD card s into the corresponding slots 1 Locate the SD card connector on the internal dual SD module Orient the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card sl...

Page 119: ...el each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots 1 Locate the internal dual SD module IDSDM on the system board To locate the internal dual SD module connector see the System board connectors section 2 Holding the pull tab lift the IDSDM out of the system Figure 50 Removing the internal dual SD module IDSDM a IDSDM b pull tab c I...

Page 120: ...roduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system sectio...

Page 121: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your prod...

Page 122: ...ated tasks See also Before working inside your system See also Removing an expansion card from expansion card riser 2 or 3 See also Installing an expansion card into the expansion card riser 2 or 3 See also Installing the network daughter card See also After working inside your system Related references See also Safety instructions Installing the network daughter card 1 Follow the safety guideline...

Page 123: ...nel 2 Align the captive screws on the card with the captive screw sockets on the system board 3 Press the touch points on the card until the card connector is firmly seated on the system board connector 4 Tighten the captive screws to secure the NDC to the system board Figure 52 Installing the NDC a captive screw socket 2 b connector on the system board c captive screw 2 d touch point 2 e network ...

Page 124: ...mory key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with ...

Page 125: ...see the safety information that shipped with your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Page 126: ...edure listed in the After working inside your system section 3 While booting press F2 to enter System Setup and ensure the battery is operating properly 4 Enter the correct time and date in the System Setup Time and Date fields 5 Exit System Setup Related tasks See also Before working inside your system See also Removing the cooling shroud See also Installing the cooling shroud See also After work...

Page 127: ... both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent then the redundant PSU is switched to the sleep state You can configure t...

Page 128: ...d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 1 Align the power supply unit blank w...

Page 129: ...he optional cable management arm if it interferes with the power supply unit PSU removal For information about the cable management arm see the system s rack documentation 1 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cables from the strap 2 Press the release latch and slide the PSU out of the chassis by using the PSU handle Figure 59 ...

Page 130: ...he cable with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Figure 60 ...

Page 131: ...not be re installed or installed on another system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the following a Cooling shroud b Cooling fan assembly c Power supply unit s d All expansion card risers e Integrated storage controller card f Internal dual SD module g Internal USB ...

Page 132: ...our system See also Removing the cooling shroud See also Removing the cooling fan assembly See also Removing an AC power supply unit See also Removing expansion card risers See also Removing the integrated storage controller card See also Removing the optional internal dual SD module See also Replacing the optional internal USB memory key See also Removing the PCIe card holder See also Removing th...

Page 133: ...perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Unpack the new system board assembly CAUTION Do not lift the system board by holdi...

Page 134: ...ormation on the TPM see the Trusted Platform Module section NOTE The TPM plug in module is attached to the system board and cannot be removed A replacement TPM plug in module will be provided for all system board replacements where a TPM plug in module was installed 2 Replace the following a Cable retention bracket b PCIe card holder c Integrated storage controller card d Internal USB key if appli...

Page 135: ...rmation see the Re enabling the Trusted Platform Module TPM section Related tasks See also Installing the cable retention bracket See also Installing the PCIe card holder See also Installing the integrated storage controller card See also Replacing the optional internal USB memory key See also Installing the optional internal dual SD module See also Installing expansion card risers See also Instal...

Page 136: ...secret RSA key burned in as it is produced it can perform the platform authentication CAUTION Do not attempt to remove the Trusted Platform Module TPM from the system board After the TPM is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board N...

Page 137: ...he TPM a rivet slot on the system board b plastic rivet c TPM d TPM connector 1 Install the system board 2 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also Installing the system board See also After working inside your system Related references See also Safety instructions See also System board jumpers and...

Page 138: ...d drives see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell com poweredgemanuals All hard drives are connected to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard drive while the system is running see the documentatio...

Page 139: ... drive blank into the hard drive slot until it clicks into place Figure 65 Installing a 2 5 inch hard drive blank rear Follow the procedure listed in the After working inside your system section Related references See also Safety instructions Removing a 3 5 inch hard drive blank CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Page 140: ...ving a 3 5 inch hard drive blank a hard drive blank b release button If applicable install the front bezel Related tasks See also Removing the optional front bezel See also Installing the optional front bezel Related references See also Safety instructions Installing a 3 5 inch hard drive blank 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front...

Page 141: ...m section 3 If applicable remove the bezel 4 Using the management software prepare the hard drive for removal If the hard drive is online the green activity or fault indicator flashes while the drive is turning off When the hard drive indicators are off the hard drive is ready for removal For more information see the documentation for the storage controller CAUTION To prevent data loss ensure that...

Page 142: ... a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard d...

Page 143: ...ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1...

Page 144: ...ives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the cooling fan...

Page 145: ...plane l hard drive backplane connector 12 Figure 73 Cabling diagram 3 5 inch x12 SAS SATA backplane a hard drive backplane b system board c backplane signal connector 0 d backplane signal connector 1 e integrated storage controller card 1 Install the hard drive backplane 2 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your ...

Page 146: ...an You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the control panel flex cable do not ...

Page 147: ...isted in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove both hard drives CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 148: ... also Before working inside your system See also Removing a hot swappable hard drive or SSD See also After working inside your system Related references See also Safety instructions Installing the optional hard drive backplane rear 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section ...

Page 149: ...hes on the backplane with the notches on the chassis 2 Lift the release pin and slide the backplane toward the back of the chassis until firmly seated 3 Release the release pin to lock the backplane to the chassis 4 Reconnect all the cables to the backplane Figure 76 Installing the optional 2 5 inch x2 hard drive backplane a SAS cable b release pin c hard drive connector 2 d power cable e backplan...

Page 150: ... idracmanuals Replacing an optional SD vFlash media card 1 Locate the SD vFlash media slot on the system 2 To remove the SD vFlash media card push the card inward to release it and pull the card from the card slot Figure 77 Removing the SD vFlash media card a SD vFlash media card b SD vFlash media card slot 3 To install an SD vFlash media card with the label side facing up insert the contact pin e...

Page 151: ...t team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Remove the screw securing the vFlash media unit to the chassis 2 Remove the cable from the vFlash media unit and the backplane 3 Slide the vFlash media unit toward the front of chassis and lift it out of the system Figure 79 Remo...

Page 152: ...team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis 2 Connect the cable to the vFlash media unit 3 Insert and tighten the screw securing the vFlash media unit to the chassis Figure 80 ...

Page 153: ...vice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors 1 Disconnect the control panel cable from the hard drive backplane by pulling on the plastic pull tab 2 Remove ...

Page 154: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Fold the PPID label around the cable 2 Fold ...

Page 155: ...the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the T15 Torx screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone se...

Page 156: ...nnel on the chassis Figure 83 Removing the I O panel a I O panel cable b hard drive backplane c screw 3 d I O panel e chassis 1 Replace the I O panel 2 Follow the procedure listed in the After working inside your system section Related tasks See also Before working inside your system See also Removing the hard drive backplane See also Installing the I O panel See also After working inside your sys...

Page 157: ...fore removing or installing the I O cable from the connector on the hard drive backplane 3 If locked rotate the locking tab on the I O cable connector clockwise 90 degrees to release the lock 4 Connect the I O panel cable to the connector on the hard drive backplane 5 Rotate the locking tab on the I O cable connector counter clockwise 90 degrees to secure the lock 6 Tighten the screws to secure th...

Page 158: ...ce groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use ...

Page 159: ...ected in the system The diagnostics starts executing the tests on all the detected devices System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results...

Page 160: ... Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 Related tasks See also Disabling a forgotten password ...

Page 161: ...board connectors and jumpers System board connectors and jumpers Item Connector Description 1 J_BP_SIG1 Backplane signal connector 1 2 J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector ...

Page 162: ...or 16 CYC_ID System identification button 17 J_TPM_MODULE Trusted Platform Module connector 18 J_RISER_2AX Riser 3 connector 19 J_RISER_1AX Riser 1 connector 20 J_RISER_2BX Riser 2 connector 21 J_RISER_1BX Riser 1 connector 22 J_RISER_3AX Riser 3 connector 23 J_QS Quick Sync bezel connector 24 J_RISER_3BX Riser 3 connector 25 J_SATA_B Internal SAS connector 26 J_STORAGE Mini PERC connector 27 J_US...

Page 163: ... port Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc...

Page 164: ...system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Install the system ...

Page 165: ...you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the...

Page 166: ...eed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if USB 3 0 i...

Page 167: ... or Enabled only when the server has default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device If all troubleshooting fails see the Getting help section Related references See also Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration...

Page 168: ...the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use another connector on the swi...

Page 169: ...m the system Power supply unit s Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers if installed Expansion cards Cooling fan assembly if installed Cooling fans Memory modules Processor s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expans...

Page 170: ...ans processor s and heat sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section If the problem persists see the Getting help section Related references See also Getting help See also Using system diagnostics Trou...

Page 171: ...support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another work...

Page 172: ...module blank or back filler bracket is not removed Ambient temperature is not higher than the system specific ambient temperature External airflow is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been followed Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the ...

Page 173: ...c tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least for 10 seconds and then reconnect the system to the power source 3 Turn on the system and attached peripherals and note the messages on the screen If ...

Page 174: ...USB key port is enabled on the Integrated Devices screen 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Locate the USB key and reseat it 5 Install the system cover 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a ...

Page 175: ...d from the primary SD card to the secondary SD card Troubleshooting an optical drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by ...

Page 176: ...n the appropriate diagnostic test For more information see the Using system diagnostics If you cannot resolve the problem see the Getting help section Related references See also Getting help Troubleshooting a hard drive CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive CAUTION Many repairs may only be done by a ce...

Page 177: ...ect the system from the electrical outlet 3 Remove the system cover 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines 5 Ensure that each expansion card is firmly seated in its connector 6 Install the system cover 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved tu...

Page 178: ...ector 5 Install the system cover 6 Turn on the system and attached peripherals 7 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 8 Remove the system cover 9 Remove all expansion cards installed in the system 10 Install the system cover 11 Run the appropriate diagnostic test See the Using system diagnostics section If ...

Page 179: ... See also Using system diagnostics System messages For a list of event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task F...

Page 180: ...DR4300 Owners Manual Alert messages 180 information see the systems management software documentation links listed in the Documentation resources section of this manual ...

Page 181: ...DR4300 Owners Manual 181 Index ...

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