GL502MG User Manual
QSZTRACGL502MGUM0100
10
6.
Troubleshooting and Safety Info
6.1.
Troubleshooting
Table 8.
GL502MG Troubleshooting List
Trouble
Possible Reason
Solution
After the device is turned
on, the Status LED always
flashes quickly.
The signal is too weak. The
device
isn’t
registered to the
network.
Please move the device to a
place with good network
coverage.
Messages can’t be
reported to the backend
server by network.
APN is not right.
Ask the network operator for
the right APN.
The IP address or port of the
backend server is wrong.
Make sure the IP address for
the backend server is an
identified address in the
internet.
There is no response from
Type-C when the device is
configured by using
Type-C.
The port is not ready or the
device is not powered on.
Please check the port and the
device to ensure they are
working properly.
The device can’t get GPS
fix.
The GPS signal is weak.
Move the device to a place
under open sky.
It is better to make the side
with antenna face the sky.
6.2.
Safety Info
⚫
Do not disassemble the device by yourself.
⚫
Do not put the device in the overheated or too humid place, and avoid exposure to direct
sunlight. Too high temperature will damage the device or even cause battery explosion.
⚫
Do not use the device on the airplane or near medical equipment.
Queclink
Confidential
