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GL100 User manual                                                                    

 

5. Troubleshooting and Safety info

 

5.1.

 

Troubleshooting 

Trouble 

Possible Reason 

Solution 

The SIM card is not inserted. 

Please insert the SIM card into 

GL100. 

After GL100 is turned on, the 

Red LED 1 flashes quickly 

always. 

The signal is too weak; 

GL100 can’t register to the 

network. 

Please move GL100 into place 

with good GSM coverage. 

The SIM card in GL100 

doesn’t support GPRS. 

Try a GPRS supported SIM 

card. 

APN is wrong. Some APN 

can not visit the internet 

directly. 

Ask the network operator for 

the right APN. 

Messages can’t be reported to 

the backend server by GPRS. 

The IP address or port of the 

backend server is wrong.   

Make sure the IP address for 

the backend server is an 

identified address in the 

internet. 

Unable to power off GL100. 

The function of power key 

was disabled by AT+GTSFR. 

Enable the function of power 

key by AT+GTSFR. 

GL100 is turned on after insert 

a charging cable. 

The function of full power up 

was enabled by AT+GTSFR. 

Disable the function of full 

power up by AT+GTSFR. 

No response from UART when 

configure GL100 through 

UART 

GL100 is in power saving 

mode. 

Remove the Data_Cable, and 

plug it in again. After this 

operation, GL100 will exit 

from power saving mode for 10 

seconds. 

Please move GL100 to a place 

with open sky. 

It is better to let the top surface 

face to sky. (The same surface 

with indication LED) 

GL100 can’t get successful 

GPS fixing. 

The GPS signal is weak. 

GL100 will stop GPS if it can’t 

get GPS fixing in 2 minutes 

(except in emergency mode). 

So please make sure the GPS 

signal is good enough when 

doing the first time of GPS 

fixing. 

 

TRACGL100UM002        

                                                                                                     

                    - 26 -   

Queclink

Confidential

Summary of Contents for GL100

Page 1: ...GSM GPRS GPS Tracker GL100 User Guide TRACGL100UM002 Revision 2 03 http www queclink com sales queclink com...

Page 2: ...on of this product designed by Queclink within a larger electronic system remains the responsibility of the customer or the customer s system integrator All specifications supplied herein are subject...

Page 3: ...ocol Commands History 13 4 4 An example to configure GL100 14 4 4 1 Set the parameters of main backend server 14 4 4 2 Set the parameters of secondary backend server 15 4 4 3 Set the parameters of sch...

Page 4: ...ange 2 01 2009 08 07 Moon XIE Initial 2 02 2009 12 09 Ella HUANG Update parameters of special function in chapter 4 4 5 2 03 2010 11 03 Ella HUANG 1 Add Chapter 4 4 8 and 4 4 9 2 Update parameters of...

Page 5: ...on can be real time or schedule tracked by backend server or specified terminals Based on the embedded Track protocol GL100 can communicate with the backend server through GPRS GSM network and transfe...

Page 6: ...power key is enabled Function Key z Geo Fence mode default Press the key twice in 2 seconds to enable disable Geo Fence0 z SOS mode Keep pressing the key for 3 seconds to enter the SOS mode z Location...

Page 7: ...call them Red LED 1 Green LED 1 Blue LED 1 and Red LED 2 Green LED 2 Blue LED 2 Light Color event State The power key has been pressed light Red The device receives a valid command light network sear...

Page 8: ...The blue led2 will be solid when the function key is pressed It will be off after the function key released User should press the function key for at least 3 seconds to start SOS report TRACGL100UM00...

Page 9: ...sory It is used to attach the GL100 to belt Screw Driver Standard accessory It is used to twist off tighten the two screws on the side of GL100 when install SIM card Car Cigarette Charger Optional acc...

Page 10: ...which can be used for firmware upgrading and configuration GL100 Holder Without Magnet Optional accessory It is used to hold the GL100 mount to somewhere with the screw GL100 Holder With Magnet Option...

Page 11: ...inking z Turn off Press the Power key at least 3 seconds Red LED 1 will light on for 2 3 seconds and then turn off it indicates that GL100 is turned off Please note the end user can not power off GL10...

Page 12: ...elling But it is strongly recommended to establish a backend server and implement the way to control GL100 by SMS or GPRS Please refer to GL100 Track Air Interface Protocol for detail Before using the...

Page 13: ...ms Send All and Read All Send All is used to send the configuration message which is enabled in zone Function setting Read All is used to read all the parameters from GL100 and display in zone Functio...

Page 14: ...item Save Config File About Select About This Tool Then the following pop up window will display 2 State Display Display the state of operation including the serial port state baud rate state and the...

Page 15: ...selected the command message which shall be sent to GL100 will be generated based on input and displayed here Please note this command message can also be sent to GL100 through SMS or GPRS Step_3 It...

Page 16: ...able This Function is selected the command message which shall be sent to GL100 will be generated based on input and displayed here Please note this command message can also be sent to GL100 through S...

Page 17: ...be sent to GL100 through SMS or GPRS Step_3 It is recommended to read the parameters from GL100 and edit based on them Step_4 Set the Start Time the value range of HH is 00 23 The value range of MM i...

Page 18: ...tude 20bytes unit degree example as 31 187891 degree Longitude 20bytes unit degree example as 121 412248 degree Radius 10bytes unit meter example as 1000 meters Check Interval The interval of GPS chec...

Page 19: ...SFR can be changed and the Send button is enabled Step_2 When Enable This Function is selected the command message which shall be sent to GL100 will be generated based on input and displayed here Plea...

Page 20: ...rpose of Synchronization ACK function is to provide a way to make sure the message from GL100 to backend server was sent successfully Please refer to GL100 Track Air Interface Protocol for detail Step...

Page 21: ...ry Step_7 Click the Send button download the parameters of GTACK to GL100 4 4 7 Real Time Operation Step_1 Step_3 Step_2 Step_4 Step_1 Select Enable This Function after that the parameters of GTRTO ca...

Page 22: ...us of charger Please refer to chapter 3 3 3 for the report message RESP GTINF D Set whether to maintain GPS on for ever E Set the terminal name F Set whether to report the message RESP GTGSM including...

Page 23: ...tus of charging Info reported period 0 means disable report the terminal s information 1 1440 means the period of reporting and the unit is minutes Choice D is used to choose whether to maintain GPS o...

Page 24: ...RESP GTGSM Choice G is used to set the mask which is to control whether to report the event message Event Mask A numeric in hex style to mask the report message One bit represents a message Click Set...

Page 25: ...gh SMS or GPRS Step_3 It is recommended to read the parameters from GL100 and edit based on them Step_4 Set mode of google link function Please refer to GL100 Track Air Interface Protocol for detail S...

Page 26: ...sent to GL100 through SMS or GPRS Step_3 It is recommended to read the parameters from GL100 and edit based on them Step_4 Set call filter enable or disable in white call list function Please refer to...

Page 27: ...s in the internet Unable to power off GL100 The function of power key was disabled by AT GTSFR Enable the function of power key by AT GTSFR GL100 is turned on after insert a charging cable The functio...

Page 28: ...lease do not put the device on the overheating or too humid place avoid exposure to direct sunlight Too high temperature will damage the device or even cause the battery explosion z Please do not use...

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