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Quartet IdeaShare, Quick Setup Manual

Introducing Quartet IdeaShare – the ultimate collaborative tool for seamless communication. Our Quick Setup Manual offers step-by-step instructions to ensure a hassle-free installation process. Easily download this invaluable manual for free from manualshive.com and unlock the full potential of Quartet IdeaShare, promoting unmatched productivity and teamwork.

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Chapter 4 

Troubleshooting 

Commonly encountered issues can be resolved by following the instructions below. 

Please see “Website Support” on page 22, and “Additional Technical Support” on 
page 22, for more information on Quartet IdeaShare support. 

Troubleshooting Tips 

Quartet Portable IdeaShare is set up as described in the Quick Set Up Guide, 
but eBeam Software is unable to detect the hardware. 

PC 

•  Check that the USB cable is attached to the receiver and to your computer. 

Select Retry. 

•  Check for the green LED on the receiver. If the LED is not lit, this indicates that 

the  hardware is not getting any power. Try disconnecting and reconnecting the 

USB cable, and then select Retry. 

•  If the LED is still not lit, did the Add New Hardware wizard open? If it did, follow 

the instructions in the dialog. If Windows is unable to automatically find the 

requested driver (hidden.drv), and you do not have the Windows installation 

CD, browse to c:\Windows\system or c:\Windows\system32. Do not cancel 

before the driver installation is complete, or the hardware will lose power. 

•  Select “eBeam Hardware>Detect eBeam Hardware” from the Tools Menu. This 

attempts to connect to the hardware according to the settings in the 

“Tools>eBeam Hardware Setup” dialog. 

•  Make sure no other software has the specified port open. For example, PDA 

synchronization applications typically retain control of the port even when not 

synching. Close any application that may be running. 

•  Do you have more than one copy of the software installed on your computer? If 

so, the other copy may be running and have control of the port. Shut down the 

other copy. We recommend that old versions of the software be uninstalled from 

your computer. 

•  Exit the application and restart it. 
•  Check that the electronic eraser is not resting on the eraser pad. This might be 

causing the eraser to send a signal to the hardware continuously. 

Message “The eBeam hardware is currently in projection mode. Would you 
like to use the eBeam hardware for this application.” This message might 
appear at Whiteboard mode application startup, after selecting “Capture from 
Whiteboard”, or after selecting “Capture from FlipChart”. 

PC/ 

•  Message displayed if you are trying to open or switch to the digital whiteboard 

Macintosh 

application while the software is in projection mode. See “Software Installation 

& First Time Use” on page 10 for a description of how to change modes. 

Chapter 4 

Page 21 

https://www.supplychimp.com

Summary of Contents for IdeaShare

Page 1: ... possible by eBeam Soft ware System Requirements For PC Windows compatible PC with Pentium 100Mhz processor Windows 98 2000 ME XP and Windows NT 4 0 compatible other platform users can participate in shared meetings via JavaTM applet through Java enabled Inter net browser 10 MB available hard drive space 256 color VGA or SVGA monitor CD ROM drive or Internet connection for software installation On...

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Page 3: ... with Quartet Portable IdeaShare 9 Terminology 9 Software Installation First Time Use 10 Whiteboard Mode 12 Calibrate Whiteboard Mode 12 Using The Whiteboard Mode Application 12 Projection Virtual Touchscreen Mode 16 Projection Mode Setup 16 Shortcut Strip Calibrate Use 17 The Whiteboard Mode Shortcut Strip 17 The Flip Chart Mode Shortcut Strip 18 The eBeam Software Help System 19 Chapter 4 21 Tro...

Page 4: ...https www supplychimp com ...

Page 5: ...ns with the virtual touchscreen capability Software Features Additional popular software features Share whiteboard drawings in real time over the Intranet Internet in an eBeam meeting Microsoft Netmeeting can also be used to share meetings Replay edit and annotate images from your meetings and attach them to email messages Import images files or even a snapshot of your own computer screen into the...

Page 6: ... features This guide is very handy when your Quartet Portable IdeaShare is shared by many users Simply leave the guide next to the prod uct so everyone can be comfortable with the software and begin taking advantage of this collaboration tool For more detailed instructions on how to use all of the many software features refer to the Help menu in the software Page 2 Quartet Portable IdeaShareTM htt...

Page 7: ... 9 for the definition of various terms used in this sec tion In whiteboard mode the Quartet Portable IdeaShare receiver is connected to a com puter using eBeam Software In whiteboard mode notes and images that you draw on a whiteboard are captured electronically in real time and available for storage and dis play both locally and remotely through your local intranet or the Internet See Using eBeam...

Page 8: ... electronic pens and electronic eraser Notes and images drawn using the electronic pens and eraser are stored in your computer See Using eBeam Software with Quartet Portable IdeaShare on page 9 for more information about using the software Using Quartet Portable IdeaShare as a Virtual Touchscreen Refer to Terminology on page 9 for the definition of various terms used in this sec tion In virtual to...

Page 9: ...re that you are in projection mode You will also need to calibrate See Projection Virtual Touchscreen Mode on page 16 To make sure that you are in projection mode PC Open the eBeam task bar menu and select Use With Projector Macintosh OS 9 X Open the eBeam control panel from the control strip menu and select Projection mode Macintosh OS 10 Open the eBeam System Settings dialog from the eBeam dockl...

Page 10: ...own below is included in the box Figure C The flip chart clip Figure C has a raised portion that is used to mount the Quartet Por table IdeaShare receiver and an embedded Shortcut Strip To set up Quartet Portable IdeaShare with a flip chart 1 Set up the electronic pens and the software as shown on the Quick Set Up Guide and make sure that the receiver is attached to your computer using the USB cab...

Page 11: ... click or feel the receiver snap into place on the flip chart clip 4 Connect the USB cable to the Quartet Portable IdeaShare receiver and your computer The smaller USB connector attaches to the receiver The larger connector attaches to your computer Figure E 5 Launch eBeam Software and make sure that you are in flip chart mode To make sure you are in flip chart mode open the eBeam task bar menu an...

Page 12: ...art size or to specify a custom flip chart size Select Specify the flip chart size and click OK 8 Begin writing on the flip chart using the electronic pens the electronic eraser cannot erase markings on a flip chart Notes and images drawn using the electronic pens are stored in your computer See Using eBeam Software with Quartet Portable IdeaShare on page 9 for more information about using the sof...

Page 13: ...IdeaShare The Flip Chart Clip and Quartet Portable IdeaShare are set up with your flip chart as described in Using Quartet Portable IdeaShare with a Flip Chart on page 6 Flip Chart mode identifies for the software the location of the Shortcut Strip on the Flip Chart Clip as well as the size of the flip chart itself making it unnecessary to calibrate Image Area The Image Area of the whiteboard is t...

Page 14: ...e immediately If you do not wish to use Whiteboard mode skip this step If you do wish to use Whiteboard mode click Calibrate to open the Whiteboard cal ibration wizard and follow all on screen instructions See Calibrate Whiteboard Mode on page 12 for a description of how to manually start calibration for White board mode Note If eBeam Software was unable to autodetect Quartet Portable IdeaShare se...

Page 15: ...de Application on page 12 The Status icon menu in menu in eBeam Software s Whiteboard mode application See Using The Whiteboard Mode Application on page 12 The eBeam System Settings icon from the docklet File menu 5 The first time you use any mode you are prompted to calibrate that mode immediately Click the Calibrate button to automatically open the calibration wizard Manually starting is describ...

Page 16: ...able Platform Instructions PC Select eBeam Hardware Calibrate eBeam Hardware from the Tools menu Macintosh OS 9 X Select eBeam Hardware Calibrate eBeam Hardware from the Tools menu Macintosh OS 10 Select Calibrate from the System menu Using The Whiteboard Mode Application The look and feel of the whiteboard mode application varies between the PC and Mac intosh platforms The functionality remains t...

Page 17: ...line at varying speeds Also playback can be restricted to either the current page or set to play all pages Toolbar New Saves the active page and opens a new active page Duplicate Copies the selected page and makes the copy the Active Page Delete Deletes the selected page Print Prints the selected page to the printer connected to your computer Full Screen Maximizes the software application window o...

Page 18: ...by clicking the Hide Pointer button from the palette that appears when the Pointer tool is selected Selector Allows you to draw a selection rectangle in the displayed page and then copy and paste the selected area into another application Play Controls Jump to Beginning Jumps to the very beginning of the meeting which is always the original blank page Drag Control Slider Allows you to step through...

Page 19: ... changes to a Stop button allowing you to stop the playback All Pages If All Pages is checked then clicking Play causes the entire meeting is played back If All Pages is not checked then only the currently displayed page is played back Play Speed Speed at which the meeting is played 0 5x is the slowest speed possible and 8 0x is the fastest speed possible Chapter 3 Page 15 https www supplychimp co...

Page 20: ...rojection mode setup is illustrated below Projection Mode Setup 1 Set up Quartet Portable IdeaShare as described in the Quick Set Up Guide 2 Set up the projector and attach to the same computer as Quartet Portable IdeaShare 3 Turn on your projector and project your computer s desktop on the whiteboard 4 Open any electronic pen and insert the plastic stylus insert The plastic stylus insert is a pla...

Page 21: ... system accessible through the Help menu Shortcut Strip Calibrate Use Quartet Portable IdeaShare comes with two Shortcut Strips one static adhesive Short cut Strip for whiteboard mode and one Shortcut Strip embedded on the flip chart clip for Flip Chart mode The Shortcut Strip is only used in Whiteboard mode or Flip Chart mode and is not detected or used in Projection mode The Whiteboard Mode Shor...

Page 22: ...eboard meeting Tap the shortcut with an electronic pen to issue a new page command Information written on the whiteboard needs to be erased after the New Page icon has been tapped We recommend using a standard whiteboard eraser Quartet Prestige eraser model PE1 for erasing the entire whiteboard after tapping New Page Print Page The bottom box on the Shortcut Strip is the Print Page shortcut which ...

Page 23: ...is the Previous Page short cut If the first page in the flip chart meeting in not displayed in eBeam Software the Previous Page shortcut causes the previous page in the flip chart meeting to be displayed Tap the shortcut with an electronic pen to issue a Previous Page com mand If the first page in the flip chart meeting is displayed in eBeam Software the Previ ous Page command is ignored Print Cur...

Page 24: ...Chapter 3 Page 20 https www supplychimp com ...

Page 25: ...ools Menu This attempts to connect to the hardware according to the settings in the Tools eBeam Hardware Setup dialog Make sure no other software has the specified port open For example PDA synchronization applications typically retain control of the port even when not synching Close any application that may be running Do you have more than one copy of the software installed on your computer If so...

Page 26: ... Questions section of the Quartet IdeaShare webpage at www GBCOffice com Additional Technical Support If you have difficulties installing or using your Quartet Portable IdeaShare please re check the section of the User Guide or Quick Set Up Guide that relates to your prob lem If you are still unable to solve the problem please contact our Customer Service Team for assistance Customer Service 800 5...

Page 27: ...in the United States and or other countries Pentium is a registered trademark or trademark of the Intel Corporation in the United States and or other countries Sanford and EXPO are registered trademarks or trademarks of Sanford Corporation in the United States and or other countries All other terms and product names may be trademarks or regis tered trademarks of their respective owners and are her...

Page 28: ... other par ties REMEDIES AND TERMINATION Unauthorized use copying or disclosure of the Soft ware Trademarks or any breach of this Agreement will result in automatic termination of this license and will make available to EFI other legal remedies In the event of ter mination you must destroy all copies of the Software and all of its component parts All provisions of this Agreement relating to discla...

Page 29: ...on or disclosure of the Software by the United States Government is subject to restrictions as set forth in subdivision c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or in subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Right Clause at 48 CFR 52 227 19 as applicable GENERAL the laws of the State of California govern this Agreement ...

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