Travan Portable USB Tape Drive User’s Guide
13
Chapter 3
3
Troubleshooting
If you have problems installing or operating your drive, please read
through this section and try the proposed solutions.
Basic Troubleshooting
3
If your computer does not recognize your tape drive, first make sure of
the following:
• The power and USB cables are attached firmly.
• The computer and tape drive are turned on
before
you attach the
drive to your computer.
• You have installed the backup software properly.
If your computer still does not see the tape drive, see
Advanced
Troubleshooting
.
Note:
If you have successfully installed the drive and software, but
later encounter problems, see
Tape Operations
Troubleshooting
.