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Chapter 4: Contacting Quantum

StorNext G300 Gateway Appliance Hardware Guide

Worldwide End-User

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Summary of Contents for StorNext G300 R510

Page 1: ...Hardware Guide StorNext G300 R510 Gateway Appliance ...

Page 2: ...antum Logo Backup Recovery Archive It s What We Do Be Certain Be Quantum Certain DLT the DLT Logo DLTSage DLTtape the DLTtape Logo DXi DXi Accent Dynamic Powerdown FastSense FlexLink GoProtect GoVault iLayer Lattus MediaShield Optyon Pocket sized Well armored Preserving the World s Most Important Data Yours Q Cloud Quantum Certain Quantum Certainty Quantum vmPRO Scalar SDLT SiteCare SmartVerify St...

Page 3: ...ating This Document With Adobe Reader 2 About the StorNext G300 Hardware 3 About the StorNext G300 Gateway Appliance 3 Hardware Specification 3 Network Connectivity 4 StorNext G300 Gateway Appliance Licensing 4 The Gateway Metrics Report 5 About StorNext Licensing 5 About StorNext Features 5 Notes Cautions and Warnings 5 Writing Conventions 6 StorNext Documents 8 Supported Internet Browsers 8 Prod...

Page 4: ...0 Upgrade G300 Firmware 32 Obtain and Install StorNext Licenses 32 Obtain StorNext Licenses 32 How to Configure the Laptop Network Settings 34 Access the Service Menu via the Service Port 36 Install StorNext Licenses 37 Install and Configure StorNext NAS 38 System Serial Numbers and Service Tag 39 Locating the System Serial Number 39 Locating the Service Tag Number 39 Adding or Removing File Syste...

Page 5: ...irmware upgrade section to point to the G300 Release Notes See Upgrade G300 Firmware in Basic System Operations Added a section for StorNext licenses See Obtain and Install StorNext Licenses in Basic System Operations Added a reference for getting the instructions to install and configure StorNext NAS on the G300 See Install and Configure StorNext NAS How this Guide is Organized This guide describ...

Page 6: ...ct information for the Quantum Technical Assistance Center Chapter Contents Navigating This Document With Adobe Reader explains how to navigate this document with Adobe Reader About the StorNext G300 Hardware on page 3 provides an overview of the system hardware Writing Conventions on page 6 provides information about the conventions used in the document Supported Internet Browsers on page 8 provi...

Page 7: ...ready to operate with a minimum of additional configuration required at time of installation StorNext G300 models StorNext G301 StorNext G302 Note At times this document uses StorNext G300 as a generic term that applies to the StorNext G301 and G302 models When information pertains only to a specific StorNext G300 model those differences are noted Hardware Specification The StorNext contains the f...

Page 8: ...to the system in the field The Expansion adds additional disks to the StorNext G300 Gateway Appliance Licensing There are several items to note about the Gateway Appliance license used on the G300 Gateway Appliance The StorNext G300 Gateway Appliance has a per Gateway DLC license model This license allows you to add clients without having to purchase additional individual licenses For new customer...

Page 9: ... the Gateway Metrics Report at http www quantum com sngatewayhowtos About StorNext Licensing Separate licenses are required for various StorNext features as well as to perform an upgrade to a new release Refer to the current StorNext Licensing Guide for a description of the types of licenses and procedures for obtaining them About StorNext Features This guide includes information about StorNext fe...

Page 10: ...take or avoid this action could result in physical harm to the user or hardware Writing Conventions This guide uses the following document conventions to help you recognize different types of information When a step includes substantial supporting information the following document conventions are used to differentiate the supporting information from the procedural content Hardware Conventions Con...

Page 11: ...ere filename is a variable and should be replaced with a user defined value User input is shown in bold font install stornext Computer output and command line examples are shown in monospace font install stornext User input variables are enclosed in angle brackets http ip_address cgi bin stats For UNIX and Linux commands the command prompt is implied TSM_control stop is the same as TSM_control sto...

Page 12: ...ly Refer to the Quantum StorNext Compatibility Guide for the complete list of browsers supported by StorNext Product Safety Statements Quantum will not be held liable for damage arising from unauthorized use of the product The user assumes all risk in this aspect This unit is engineered and manufactured to meet all safety and regulatory requirements Be aware that improper use may result in bodily ...

Page 13: ...Chapter 1 Introduction Product Safety Statements StorNext G300 Gateway Appliance Hardware Guide 9 ...

Page 14: ...Chapter 1 Introduction Product Safety Statements 10 StorNext G300 Gateway Appliance Hardware Guide ...

Page 15: ... Hardware Overview This chapter contains the following sections The StorNext G300 System StorNext G300 Connectivity on page 21 Relocating the System on page 28 The StorNext G300 System Figure 1 shows the StorNext G300 System Figure 1 StorNext G300 System Front ...

Page 16: ...00 provides SAN access to StorNext LAN Clients The MDC Nodes contain redundant hard drives in a RAID 1 configuration ensuring high availability of the system software System Front View Figure 2 shows and Table 1 describes the indicators and buttons on the front of the StorNext G300 Gateway Appliance Figure 2 StorNext G300 System Front View ...

Page 17: ...hts blue during normal system operation When the system needs attention the LCD color will change to amber and will display an error code followed by descriptive text The power on indicator lights when the system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible 4 System identification button The ide...

Page 18: ... 1 are used to store the operating system and StorNext software Drive bays 2 through 7 are empty and reserved for Quantum use Unlabeled indicators connectors and buttons are reserved for Quantum Service For more information see Hard Drive Indicator Patterns on page 14 Figure 3 StorNext G300 Hard Drive Indicator Patterns 1 Hard drive activity indicator green 2 Hard drive status indicator green or a...

Page 19: ...wn in Figure 4 Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal Note When system power is applied the drive status indicator remains off until all hard drives are initialized Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failu...

Page 20: ...16 StorNext G300 Gateway Appliance Hardware Guide Figure 4 StorNext G301 Rear View Figure 5 shows the rear indicators connectors and buttons of the StorNext G302system See Table 3 for information on the labeled components Figure 5 StorNext G302 Rear View ...

Page 21: ...Linux OS so it cannot be used by the system This port is a 1 GbE port so it cannot be bonded with the 10 GbE ports used for the LAN client network 5 Ethernet HBA Eth6 Eth9 PCIe Slot 3 G301 4 port 1 GbE NIC card provides access to the MDC network ports 3 and 4 and LAN client networks ports 5 and 6 G302 2 port 10 GbE NIC card provides access to the LAN client networks ports 5 and 6 6 Ethernet HBA Et...

Page 22: ...ator 2 Activity indicator 1 2 Indicator Status Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at less than the maximum port speed 10 100 Mbps Activity indicator is blinking green Network data is being sen...

Page 23: ...ndicator Codes This section describes the StorNext G300 power supply indicator codes see Figure 7 The power supply indicators show if power is present or if a power fault has occurred Figure 7 Power Supply Indicator Table 4 Power Supply Status Indicator Indicator Status Indicator Code Not lit AC power is not connected ...

Page 24: ...DC power supplies is not supported and triggers a mismatch Green The handle displays green which indicates that a valid power source is connected to the power supply and that the power supply is operational In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on a green light also indicates that ...

Page 25: ... Connections Fibre Channel Cable Connections for SAN Access Power Cable Connections Connect the power cables for each component into an available power outlet as shown here see Figure 8 on page 22 Note Quantum recommends attaching the primary and secondary power connections to alternate power sources for resiliency Quantum also recommends that one of these power sources is a UPS uninterruptible po...

Page 26: ...ork is always a bonded Bond 0 network For the StorNext G301 ports on LAN client network must be either ALL bonded together Bond 1 or ALL configured with individual network interfaces and NOT a combination of both Physical ports 3 and 4 are dedicated to the MDC network Ports 5 through 10 are dedicated to the LAN client network When bonded the LAN client network includes the on board embedded Ethern...

Page 27: ... in each Node NAS is enabled via the appliance Service Menu Use of the NAS CLI is documented in the StorNext Appliances NAS Configuration Guide P N 6 68284 Figure 9 shows the customer facing Ethernet ports on the StorNext G301 G301 Network Ports Figure 9 G301 Network Ports Table 5 identifies the logical port configuration port function and default bonding for the StorNext G301 Table 5 Network Conf...

Page 28: ...vidual IP addresses 3 eth2 PCIe Slot 2 Port 1 Metadata Network 1GbE Bond 0 The MDC network is always a bonded Bond 0 network The customer doesn t have the option to break the bond 4 eth3 PCIe Slot 2 Port 2 Metadata Network 1GbE 5 eth6 PCIe Slot 2 Port 3 LAN Client Network 1 GbE Bond 1 The default is for all the LAN client ports to be bonded ALL connected LAN ports must either be bonded together Bo...

Page 29: ...3 and 4 are dedicated to the MDC network The LAN client network ports must be either ALL bonded Bond 1 or ALL configured as individual network interfaces Physical ports 5 and 6 are dedicated to the LAN client network Figure 10 shows the customer facing Ethernet ports on the StorNext G302 Figure 10 StorNext Network Ports G302 Table 6 identifies the logical port configuration port function and defau...

Page 30: ...Physical Ethernet Port Number Logical Ethernet Port Number Port Physical Location Port Function Network Bonds S eth0 Embedded Port Port 1 Service n a 2 eth1 Embedded Port Port 2 Unused Unavailable The OS does not recognize this port as in use so it is unused and cannot be configured nor bonded to the LAN client or MDC network 3 eth2 PCIe Slot 2 Port 1 Metadata Network 1GbE Bond 0 The MDC network i...

Page 31: ...iew StorNext G300 Connectivity StorNext G300 Gateway Appliance Hardware Guide 27 Connect the FC host ports to your SAN as shown in Figure 11 on page 27 Figure 11 StorNext G300 SAN Cabling StorNext DISK SAN Primary Storage RAID ...

Page 32: ...300 Gateway Appliance Hardware Guide Relocating the System If you ever need to relocate the system to a different location please contact Quantum Customer Support for additional information The system must be relocated by a qualified Quantum field service engineer ...

Page 33: ...he G300 on page 30 Upgrade G300 Firmware on page 32 Obtain and Install StorNext Licenses on page 32 Install and Configure StorNext NAS on page 38 System Serial Numbers and Service Tag on page 39 Adding or Removing File Systems After Initial Configuration on page 40 Power On the StorNext G300 To power on the system 1 Push the power switch on the front of the system see Figure 12 on page 30 ...

Page 34: ... down the system 1 Halt I O access to all LAN clients 2 On each LAN client unmount the file systems on the clients to avoid stale mount point messages Note Step 2 is only required when a single G300 is powered off and it is the only G300 in use in the StorNext network Powering off a single gateway when two or more G300s are in use in the StorNext network allows uninterrupted client access to File ...

Page 35: ...t from the default used here 2 Enter stornext for the username at the prompt 3 Enter the password for the stornext user account 4 At the command prompt enter the following to gain root user access 5 Enter the password for the stornext user account again when prompted 6 Press Enter 7 Enter the following 8 9 Enter the following Note You will know the system is shut down when your monitor goes blank ...

Page 36: ...atewaydocs Obtain and Install StorNext Licenses Obtain StorNext Licenses Some StorNext feature licenses are pre installed on your system and others must be purchased and then enabled by installing a license file on the system If your system is using a 30 day auto generated license you should enter permanent licenses as soon as it is convenient so that the maintenance expiration date for the licens...

Page 37: ...chthe system Example ECF4BCEECC0E linux 0 xcellis13 A list of StorNext features already licensed and enabled on your system A list of purchased StorNext add on features for which you wish to enable licenses After you request licenses for the system your Quantum representative will send you a license dat file which contains license keys for the products features to be enabled on the system Save the...

Page 38: ...ows Note You may also be able to access the system within the metadata network from a laptop In this case skip this procedure and instead use the StorNext Management public or LAN Client network settings instead of the IPs listed in Step 4 Then connect to the system 1 Access the Network Connections dialog a Press the Windows key on your keyboard or click the Start Menu icon on your desktop b Type ...

Page 39: ...nd then click Properties The Internet Protocol Version 4 TCP IPv4 Properties dialog displays 4 Click the radio button next to Use the following IP address and enter the following Note It s a good idea to copy down the settings in this dialog before you change them so that you can set them back to their original values once you are done using this local network connection IP address 10 17 21 100 ...

Page 40: ...ce Port The system contains an integrated 1GbE Ethernet port that is dedicated for Service access called the Service Port The Service Port on the system is configured with unique a factory set IP address The default IP address is Use the IP address assigned within the MDC or LAN Client network if different from the default used here 10 17 21 1 Use the integrated 1GbE Service Port eth0 to directly ...

Page 41: ...ng to gain root user access 5 Enter the password for the stornext user account again when prompted 6 Press Enter 7 Launch the Service Menu script by typing The Service Menu displays Install StorNext Licenses In order to install license files on the G300 1 When you receive the new license dat file from Quantum copy the file to a USB thumb drive or CD or DVD 2 Insert the USB thumb drive CD or DVD wi...

Page 42: ...d via the Service Menu For StorNext 5 Release 5 3 0 StorNext NAS required a StorNext NAS license and enablement of NAS in the Service Menu As of StorNext 5 Release 5 3 1 while the StorNext NAS license still needs to installed NAS is not functional without the license StorNext NAS no longer needs to be enabled in the Service Menu and is enabled by default To learn how to install and configure StorN...

Page 43: ... the system serial number is from the GUI of a StorNext MDC in the same metadata network as the StorNext G300 Gateway Appliance Select Help About Gateways Serial numbers for all active Gateway systems are located on this tab System serial numbers are alpha numeric example CX1234CKD5678 Determining Server Type By Serial Number You can also distinguish which server is included in the appliance by se...

Page 44: ... be taken to the install wizard for configuration 4 From the Service Menu type 0 to invoke the Install Wizard The Install Wizard Menu displays 5 Select 1 for the Advanced Settings option The Advanced Settings Menu displays 6 Select 0 for the Update Filesystem list option The Select Filesystems to be Mounted Menu displays Advanced Settings Menu 0 Update Filesystem list Update list of filesystems ex...

Page 45: ...orNext restarts automatically Note If you want a multi mount environment in StorNext you will need to make sure that the FSnameserver file matches across all machines on the SAN including the StorNext G300 Gateway Appliance Refer to the The StorNext Configuration Wizard System section in the latest version of the StorNext User s Guide for instructions on configuring your file system Select Availab...

Page 46: ...Chapter 3 Basic System Operations Adding or Removing File Systems After Initial Configuration 42 StorNext G300 Gateway Appliance Hardware Guide ...

Page 47: ...ently asked questions FAQs StorNext Appliance Upgrades To request a StorNext software upgrade for StorNext Appliances open a support ticket at https onlineservice quantum com For further assistance or if training is desired contact the Quantum Technical Assistance Center Contacts Quantum company contacts are listed below Quantum Home Page Visit the Quantum home page at http www quantum com Comment...

Page 48: ...uals FAQs firmware downloads product updates and more in one convenient location Benefit today at http www quantum com ServiceandSupport Index aspx eSupport Submit online service requests update contact information add attachments and receive status updates via email Online Service accounts are free from Quantum That account can also be used to access Quantum s Knowledge Base a comprehensive repos...

Page 49: ...t G300 Gateway Appliance Hardware Guide 45 Worldwide End User Product Warranty For more information on the Quantum Worldwide End User Standard Limited Product Warranty http www quantum com serviceandsupport warrantyinformation index aspx ...

Page 50: ...Chapter 4 Contacting Quantum 46 StorNext G300 Gateway Appliance Hardware Guide ...

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