Quantum DXi6902, Field Service Manual, Page: 85 / 242

Chapter 2: DXi6902 Service Menus
Retrieving a Crash Dump File
Quantum DXi6902 User’s Guide 61
To disable continuous replication for trigger shares or partitions, you
must execute the following commands on the source system:
1 Connect to the DXi (see Connecting to the DXi6902 Node on
page 30).
2 Edit the Common.conf file (using VI editor) in the /data/hurricane/
conf directory.
3 Set the <DisableContinuousRepForTriggerShares> to true .
4 Reboot the target system using the Utilities > Reboot & Shutdown
page in the remote management console.
Retrieving a Crash Dump File
If a DXi6902 has crashed, a crash dump file is created and stored on the
system.
The purpose of this procedure is to retrieve the crash dump file and then
transfer it to engineering for analysis. Retrieving the crash dump file
consists of the following steps:
• Accessing the Crash Dump File
• Using WinSCP to Compress and Transfer the Crash Dump File
• Transferring the Crash Dump File
Accessing the Crash
Dump File
There are several ways of accessing a crash dump file:
• Use WebEx to remotely access the customer system.
• If the customer is using Guardian, access the customer system
remotely using Guardian.
• Use WinSCP to remotely access the customer system
• Attach to the DXi6902 system directly using
root access.