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Quantum 6-67057-02 Rev A, User Manual

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Quantum 6-67057-02 Rev A User Manual Download Page 18

5.9 Firmware Download Fails with Windows Server 2003 

 

If the firmware download fails with the 

error 

invalid parameter

 and you are using Windows Server 

2003, check to ensure that you have at least Service Pack 1 installed. 
 

5.10 System Will Not Complete Boot Process with RDX  
        External Docking Station

 

 

Some BIOS versions do not handle large USB removable media correctly.  If your system will not 
complete the boot process with the RDX External device attached, follow the steps below: 
 

1 

Make sure you are using the latest BIOS for your system. 

2 

Disable USB boot in the BIOS and retry. 

3 

Attempt to eject the cartridge and retry boot, or boot with the RDX device disconnected. 

4 

If you are using a FAT32-formatted cartridge, reformatting to another file system may fix 
the problem.

 

Page

 

18

Summary of Contents for 6-67057-02 Rev A

Page 1: ...Removable Hard Disk Storage System User Guide PN 6 67057 02 Rev A...

Page 2: ...e Disk Utility 14 5 Troubleshooting 5 1 Power Indicator is OFF 15 5 2 Power Indicator is Steady AMBER 15 5 3 Power Indicator is Blinking AMBER and the Cartridge Does Not Eject 16 5 4 Cartridge Indicat...

Page 3: ...ility a high speed transfer rate for fast backups portable cartridges and a high level of data reliability The storage system is available with an internal SATA or USB device see Figure 1 or external...

Page 4: ...Command set Packet command feature set per ATA ATAPI 7 SCSI primary commands SPC 2 SCSI block commands SBC 2 Supported file systems ext2 ext3 FAT32 Mac OS Extended NTFS 2 1 Actual results may vary de...

Page 5: ...tware GoProtect Backup Software The RDX storage system works with industry backup applications that support removable disk media See your backup software manual for instructions on backing up data Win...

Page 6: ...wer indicator Table 2 describes the operation of this indicator Indicator Status Meaning Description OFF No Power Docking station does not have power Steady GREEN Ready Power is on and the RDX docking...

Page 7: ...ption OFF Not Ready Cartridge is not inserted properly or the docking station has no power Steady GREEN Ready Cartridge is ready Blinking GREEN Activity Reading writing or seeking is occurring Steady...

Page 8: ...n Instructions 1 Carefully unpack the docking station and accessories 2 Turn off the computer 3 Open the computer cover using a screwdriver if necessary 4 Mount the docking station Slide the RDX docki...

Page 9: ...accessories 2 Attach the USB cable to the USB port on the back of the RDX docking station and connect it to an available USB 2 0 port on the computer see Figure 5 below 3 Attach the power cable to th...

Page 10: ...the SATA connection to DMA mode for improved performance A software program that simplifies the process of creating data backups The software on this disc will not interfere with other applications r...

Page 11: ...emperature extremes and rapid changes in temperature Never try to force the cartridge into the docking station If it is difficult to insert check the orientation and ensure correct alignment using the...

Page 12: ...When the cartridge has been ejected by the docking station grasp the exposed sides of the cartridge and pull the cartridge straight out see Figure 7 NOTE If the RDX software is not installed the Ejec...

Page 13: ...External docking station unplug the power cable 2 Insert a large straightened paper clip or similar object into the Emergency Eject Hole see Figure 7 Do not insert the object in the hole at an angle K...

Page 14: ...er Retrieve device and cartridge status information Test the docking station and the cartridge Upgrade docking station firmware 4 2 Using the Removable Disk Utility To run the RDX Utility for Windows...

Page 15: ...en the unit goes into Low Power Mode push the Eject button to eject the cartridge The dock will resume normal operation once the USB cable is reconnected to the computer 5 2 Power Indicator is Steady...

Page 16: ...sk Utility 5 5 Cartridge Does Not Eject If the cartridge does not eject verify that you have installed the utility software See Section 2 3 Installing Utility Software for Windows for instructions on...

Page 17: ...attached to Make sure your docking station is connected to a USB 2 0 or USB 3 0 port instead of a USB 1 1 port For best performance connect directly to a USB 2 0 or USB 3 0 root hub on the PC and not...

Page 18: ...Station Some BIOS versions do not handle large USB removable media correctly If your system will not complete the boot process with the RDX External device attached follow the steps below 1 Make sure...

Page 19: ...sec 1 USB 2 0 25 MB s SATA 45 MB s USB 3 0 230MB s Average access time msec 15 Function Removable disk drive Command set Packet command feature set per ATA ATAPI 7 SCSI primary commands SPC 2 SCSI bl...

Page 20: ...68 mm 0 93 inch Width 146 0 mm 5 75 inch 109 8 mm 4 32 inch 86 6 mm 3 4 inch Depth 171 9 mm 6 77 inch including bezel 177 5 mm 7 00 inch including bezel 119 18 mm 4 69 inch Weight 635 g 1 40 lbs 540 g...

Page 21: ...10 C hour 20 C hour Relative Humidity 20 to 80 non condensing 10 to 90 non condensing Maximum Wet Bulb Temperature 29 C non condensing 38 C non condensing Altitude 50 ft to 10 000 ft 50 ft to 35 000...

Page 22: ...hen the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual m...

Page 23: ...a battery may have an EPUP which is lower than the EPUP on this product Part Name Lead Pb Mercury Hg Cadmium Cd Hexavalent Chromium Cr VI Polybrominated biphenyl PBB Polybrominated diphenylether PBDE...

Page 24: ...e been tested and found compliant see Table 1 Table 1 Compatibility Linux Distribution1 RDX Internal SATA RDX External USB RHEL 3 0 Update 7 Supported Supported RHEL 4 0 Update 3 Supported Supported R...

Page 25: ...ll allow format of unpartitioned media we recommend always using fdisk to create partitioned media before formatting Issues exist with the 2 4 kernel and umount when using un partitioned media Automou...

Page 26: ...to make sure you have the latest version of e2fsprogs installed Under certain circumstances earlier versions pre 1 35 of e2fsck included with some distributions are unable to complete the file system...

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