T
ROUBLESHOOTING
H
ARDWARE
F
AILURE
T
ROUBLESHOOTING
M
ATRIX
6-6
DIMM
Uncorrectable
ECC
A0-47, B0-B7
1. Plug the debug card to
check if the system can
boot into PXE server.
2. Refer to the EDAC
instruction.
Single bit cor-
rectable ECC
Multi-bit cor-
rectable ECC-
system will
reboot
No boot
HDD
a. No power
N/A
1. Verify HDD power cable
is plugged in, if it’s the
swap HDD first.
b. HDD not
ready, HDD
size 0
N/A
1. Verify the HDD data
cable is plugged in firmly
a) Change the data cable
first, then HDD
b) If cable and HDD are
replaced, but still have
same issue.
c) The M/B "HDD
interface may be
bad.
REPLACE MB
c. Read/write/
SMART/bed sec-
tor
N/A
1. Replace HDD first
2. If the issue still same, M/
B "HDD interface error".
REPLACE MB
CPU
Over temp. spec N/A
1.Verify fans and CPU heat-
sink
2. If it looks fine, change
CPU first
3. if the issue still
same,mark the M/B "CPU
temp over spec". Contact
Quanta and or Facebook
for further instruction
No boot
N/A
Make sure use one CPU on
CPU0 location can boot up
or not.
Reboot
N/A
Should not have this issue.
Fusion-IO card
Un-recognized
Use VGA card to confirm
the VGA, if the card cannot
display, the M/B "PCI-E slot
has issue".
REPLACE MB
Table 4: Hardware Failure Troubleshooting Matrix (Continued)
F
AILURE
S
YMPTOM
E
RROR
C
ODE
S
UGGESTIONS
R
EMARK
