Hearth & Home Technologies Inc.
1445 North Highway, Colville, WA 99114-2124
VILLAGE COLLECTION ELECTRIC FIREPLACE/INSERT
13
04/04
4038-827 Rev B
K. TROUBLESHOOTING
Issues
1.
Power switch is off.
1.
Turn the power switch to the "ON" position.
2.
Circuit breaker is tripped
2.
May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3.
Heater is unplugged from wall outlet.
3.
Plug the cord into an outlet.
4.
Loose wiring.
4.
Check all wiring for loose connections.
1.
The bulbs are burned out
1.
Replace the bulbs.
2.
Loose wiring.
2.
Check all wiring for loose connections.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Flame element is not attached to the motor. 2.
Reattach the flame element to the motor.
3.
Motor is defective.
3.
Replace the motor.
1.
Flame element isn't seated properly.
1.
Reinstall the flame element.
2.
Motor is defective.
2.
Replace the motor.
1.
Heater switch is off.
1.
Turn the heater switch to the "ON" position.
2.
Thermostat is set too low.
2.
Move the thermostat slide until you hear a "click".
3.
Heater system is overheated.
3.
The heater system is protected by a thermal cutout switch.
Shut off the switch. Wait five minuites, then turn the heater
on.
4.
Loose wiring.
4.
Check all wiring for loose connections.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Bad heating element.
2.
Replace the heater system.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Fan is defective.
2.
Replace the heater system.
The heater system doesn't turn off.
1.
Thermostat is set too low.
1.
Move the thermostat slide until you hear a "click".
1.
Build up of dirt on the fans.
1.
Clean all fans.
2.
Heater fan is defective.
2.
Replace the heater system.
1.
Remote is out of range.
1.
Move remote closer to the heater.
2.
Low batteries.
2.
Replace the batteries.
Odor.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
Solutions
Possible Causes
Heater doesn't turn on with the main
switch or remote transmitter.
Excessive noise in the lower portion of
the heater.
Flames are frozen.
Heater is on, but no flame or low flame
intensity.
Remote control doesn't work.
Heater system doesn't come on.
Fan runs but not heat is put out.
Heater element is on but fan doesn't
run.
Excessive noise in upper portion of the
heater.
Issues
1.
Power switch is off.
1.
Turn the power switch to the "ON" position.
2.
Circuit breaker is tripped
2.
May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3.
Heater is unplugged from wall outlet.
3.
Plug the cord into an outlet.
4.
Loose wiring.
4.
Check all wiring for loose connections.
1.
The bulbs are burned out
1.
Replace the bulbs.
2.
Loose wiring.
2.
Check all wiring for loose connections.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Flame element is not attached to the motor. 2.
Reattach the flame element to the motor.
3.
Motor is defective.
3.
Replace the motor.
1.
Flame element isn't seated properly.
1.
Reinstall the flame element.
2.
Motor is defective.
2.
Replace the motor.
1.
Heater switch is off.
1.
Turn the heater switch to the "ON" position.
2.
Thermostat is set too low.
2.
Move the thermostat slide until you hear a "click".
3.
Heater system is overheated.
3.
The heater system is protected by a thermal cutout switch.
Shut off the switch. Wait five minuites, then turn the heater
on.
4.
Loose wiring.
4.
Check all wiring for loose connections.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Bad heating element.
2.
Replace the heater system.
1.
Loose wiring.
1.
Check all wiring for loose connections.
2.
Fan is defective.
2.
Replace the heater system.
The heater system doesn't turn off.
1.
Thermostat is set too low.
1.
Move the thermostat slide until you hear a "click".
1.
Build up of dirt on the fans.
1.
Clean all fans.
2.
Heater fan is defective.
2.
Replace the heater system.
1.
Remote is out of range.
1.
Move remote closer to the heater.
2.
Low batteries.
2.
Replace the batteries.
Odor.
The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
Solutions
Possible Causes
Heater doesn't turn on with the main
switch or remote transmitter.
Excessive noise in the lower portion of
the heater.
Flames are frozen.
Heater is on, but no flame or low flame
intensity.
Remote control doesn't work.
Heater system doesn't come on.
Fan runs but not heat is put out.
Heater element is on but fan doesn't
run.
Excessive noise in upper portion of the
heater.
