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                        7021-155F 

 

 

 

       November 27, 2017

CASTILE FREESTANDING
B. Warranty Policy

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4021-645H   10/15 

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Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT 

gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership 

of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance 

will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-

nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, 

HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its 

obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product 

itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty 

is subject to conditions, exclusions and limitations as described below.

WARRANTY PERIOD:

Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage 

begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent, 

authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months 

following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for 

parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for 

gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These 

time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.

See conditions, exclusions, and limitations on next page.

Parts

Labor

Gas

Wood

Pellet

EPA

Wood

Coal

Electric Venting

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X

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X

All parts and material except as 

covered by Conditions, 

Exclusions, and Limitations 

listed

X

X

X

Igniters, electronic components, 

and glass

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5

7 years 3 years

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X

X

Manifold tubes, 

HHT chimney and termination

10

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Limited 

Lifetime

 

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heat exchanger

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All replacement parts

beyond warranty period

Warranty Period

HHT Manufactured Appliances and Venting

1 Year

Components Covered

3 years

2 years

90 Days

X

Ignition Modules

Summary of Contents for CASTILE-MBK-B

Page 1: ...Do not touch glass until it is cooled NEVER allow children to touch glass Keep children away CAREFULLY SUPERVISE children in same room as fireplace Alert children and adults to hazards of high tempera...

Page 2: ...KIN BURNS SEE NAMEPLATE AND INSTRUCTIONS Operate this unit only with fuel hopper lid closed Failure to do so may result in emissions of products of combustion from the hopper under certain conditions...

Page 3: ...A Fire Safety 7 B Non Combustible Materials 7 C Combustible Materials 7 D Fuel Material and Fuel Storage 7 E General Operating Information 8 F Before Your First Fire 8 G Starting Your First Fire 8 H...

Page 4: ...home construction warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent authorized HHT dealer distributor whichever occu...

Page 5: ...does not cover the following Changes in surface finishes as a result of normal use As a heating appliance some changes in color of interior and exterior surface finishes may occur This is not a flaw...

Page 6: ...y Specifications C Glass Specifications This appliance is equipped with 5mm ceramic glass Replace glass only with 5mm ceramic glass Please con tact your dealer for replacement glass D Electrical Ratin...

Page 7: ...high or low ash content Higher Ash Content Material Hardwoods with a high mineral content Fuel that contains bark Standard grade pellets high ash pellets Lower Ash Content Material Softwoods Fuels wi...

Page 8: ...area is warm enough to satisfy the thermostat the appliance will shut off F Before Your First Fire 1 First make sure your appliance has been properly installed and that all safety requirements have b...

Page 9: ...Adjust the feed adjustment control rod upward towards the symbol to increase the feed rate and flame height or down towards the symbol to decrease the feed rate and flame height 4 Re tighten the wing...

Page 10: ...imum clearance of 3 feet 914mm in front of appliance WARNING L Frequently Asked Questions Odors and vapors released during initial operation Curing of high temperature paint Open windows for air circu...

Page 11: ...or ash build up OR X Auto Clean Inspection More frequently depending on the fuel type OR X Blower Combustion Exhaust More frequently depending on the fuel type OR X Blower Convection More frequently d...

Page 12: ...ash should be removed every time the exhaust path is cleaned Frequent cleaning of the ash in the firebox will help slow down the build up of ash in the exhaust blower and vent system b Plug in your ap...

Page 13: ...st hinge face 9 Cleaning the Hopper Frequency Monthly or after burning 50 bags of fuel or when changing fuel type By Homeowner After burning approximately 1 ton of fuel you will need to clean the hopp...

Page 14: ...ust blower is off b Remove all ash from the firebox and vacuum thoroughly c Paint all exposed steel including cast iron Use the Touch Up paint supplied with the appliance or Purchase paint from your l...

Page 15: ...Color Correct Figure 15 3 Ash Build Up in Firebox Pellets Back Up In Feed Tube Firepot Overfills Tall Lazy Flame Orange in Color Incorrect Figure 15 1 Figure 15 2 F Thermostat Battery Installation Rep...

Page 16: ...e sure front door is closed Replace control box Call light on No fire Partially burned fuel in fire pot Fire pot clean out plate not closed Fire pot is dirty missed ignition Check that fire pot clean...

Page 17: ...Empty hopper of fuel Use a wet dry vacuum cleaner to remove remaining fuel from hopper including feed tube Check feed chute for obstructions Loosen 2 feed assembly mounting screws and lightly shake f...

Page 18: ...ess steel baffle from firebox to clean ash from on top of baffle Clean behind rear brick panels Change fuel brand to pre mium Check that fire pot clean out plate is fully closed Reduce feed rate using...

Page 19: ...at re sistant ceramic glass DO NOT REPLACE with any other material Alternate material may shatter and cause injury WARNING B Igniter Replacement 1 Shut down the appliance by turning down the thermosta...

Page 20: ...r Remove 6 screws C Blower Replacement 1 Convection Blower Replacement NOTE The convection blower must be removed before the exhaust blower can be removed a Turn down thermostat let appliance complete...

Page 21: ...D Baffle Brick Set Removal 1 Follow proper shutdown procedures 2 The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick There is a tab on the bottom right side t...

Page 22: ...liance the blue light will automatically start blinking 6 times in a row for 60 seconds and then will stop E NOTE Do NOT open the control box This will void the warranty If you need to plug in or remo...

Page 23: ...d on the back of the auger tube in the center of the appliance and has a red reset button To access it remove the right side panel If the fire tries to burn back into the feed system or push exhaust u...

Page 24: ...ed Motor High Med Low Heat Output Switch Reset Button Reset Button Combustion Blower TERMINAL BLOCK CENTER 2 SCREWS FOR THERMOSTAT WIRES POWER OUTLET FUSE Fuse Red Call Light is located on top of Junc...

Page 25: ...November 27 2017 7021 155F 25 CASTILE FREESTANDING C Service and Maintenance Log Date of Service Performed By Description of Service...

Page 26: ...Date Oct 2009 Ending Manufacturing Date Active 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 30 25 26 27 28 29 Castile Pellet Freestanding Stove CASTILE CSB B CASTILE MBK B CASTILE PM...

Page 27: ...le 7021 101CWL 3 Cast Retainer Upper SRV7021 141 4 Convection Air Director SRV7021 123 5 Hinge Bracket SRV7021 115 6 Outer Skin Left SRV7021 119 7 Brick Left Right Cast 414 0270 8 Brick Center Cast 41...

Page 28: ...lack 413 0030BK Porcelain Color 413 0030POR Powder Coat 413 0030PWD 14 Door Assembly No longer available SRV7021 007 14 1 Hinge Female SRV450 2910 14 2 Door Frame SRV7021 114 Gasket Tadpole 3 8 10 ft...

Page 29: ...vailable SRV7021 125CWL 23 Convection Plenum Back SRV7021 120 24 Outer Skin Right SRV7021 118 25 Vacuum Switch SRV7000 531 Y 26 Control Board 3 Speed SRV7000 704 Y 27 Wire Harness Junction Box Heat Ou...

Page 30: ...g Assembly 7000 000 Paint Touch Up 4 Oz Matte Black 812 0910 Mahogany 855 1450 Sienna Bronze TOUCHUP CSB Power Cord 812 1180 Y De ector Bottom Airwash 413 0680 Feed Adjustment Plate 7001 182 Fuse 7 Am...

Page 31: ...y 7001 044 Outside Air Collar Assembly SRV7001 045 Trim Plate Outside Air Kit 412 7100 Pullrod Handle PULLROD HNDL Smart Batt Il 841 0970 Smart Stat Il 841 0960 Thermostat Mechanical 812 3760 Y Thermo...

Page 32: ...e purchased installed _________________________________________________________________________ Serial Number ____________________________________ Location on appliance ___________________________ Dea...

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