Page 7
5100-I ACT WOOD INSERT
R
438-0380E
April 21, 2010
10
Troubleshooting
With proper installation, operation, and maintenance your appliance
provide years of trouble-free service. If you do experience a problem,
this troubleshooting guide will assist a qualified service person in the
diagnosis of a problem and the corrective action to be taken.
Start Fire Problems
Possible Cause
Solution
Can’t get fire started
Excessive smoke or
spillage
Burns too slowly
Smolders, sizzles
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Not enough air for fire to ignite
Check for restricted cap/shroud
Check for flue blockage.
Pre-warm flue before starting fire (refer to starting
fire section).
Check for adequate vent height (refer to chimney
assembly section).
Open window below the appliance towards the
wind.
Wood condition is too wet, too
large
Use dry, seasoned wood (refer to wood fuel
section).
Bed of coals not established
before adding wood
Start with paper & kindling to establish bed of coals
(refer to starting fire section).
Flue blockage such as birds’ nests
or leaves in termination cap
Have chimney inspected for creosote and cleaned
by a certified chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to
negative pressure section).
Open window below the appliance towards the
wind.
Fire burns too fast
Extremely dry or soft wood
Mix in less seasoned wood after fire is established
(refer to wood fuel section).
Overdrafting
Check for correct vent height; too much vertical
height creates overdrafting.
Check location of vent termination (refer to chimney
