Quadlogic QTao Manual Download Page 19

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Quadlogic Control Corporation
[email protected]
www.quadlogic.com

+1-212-930-9300

7. Technical Service

For any inquiries about the device performance or to report any failures, please contact:

Quadlogic’s technical service department.
Quadlogic Controls – After-sales service
Email:

[email protected]

Summary of Contents for QTao

Page 1: ...Enhanced Smart Metering Systems QTao Version 2 0 ...

Page 2: ... read this user manual A complete understanding of how this device operates is necessary in order to take full advantage of its features and to help troubleshoot any installation problems Please read this user manual carefully Please save this document ...

Page 3: ...SAFETY CONSIDERATIONS For information about installation refer to the following sections of this manual SPECIFICATIONS INSTALLATION AND STARTUP ...

Page 4: ...gram 2 Wiring Setup 3 Menu Navigation 4 Network Connection Status 6 Web Navigation Device Setup 7 Accessing the Webpage through a local network connection 7 Link Setup 7 Meter Setup 8 Downloading the Data 10 On Board Wi Fi 11 Enabling WiFi Hotspot 11 Troubleshooting 13 Technical Service 15 ...

Page 5: ...ew interface is a data visualization tool to effectively display meter data Specifications Input Voltage 100 240 VAC Operating Environment 20 C to 60 C Enclosure Dimensions 10 00 x 8 00 x 4 00 in QTao Dimensions 4 00 x 5 50 x 1 38 in Powering Up the Device To supply power to the QTao insert the external power plug into an outlet supplying 100 240 VAC After supplying power to the device the red LED...

Page 6: ...Quadlogic Control Corporation techsupport quadlogic com www quadlogic com 1 212 930 9300 2 System Diagram ...

Page 7: ...uadlogic Control Corporation techsupport quadlogic com www quadlogic com 1 212 930 9300 3 Wiring Setup 1 QTao 2 24 V Power supply 3 Isolated data repeater 4 RS485 connection insert 5 Ethernet jack insert ...

Page 8: ...Quadlogic Control Corporation techsupport quadlogic com www quadlogic com 1 212 930 9300 4 2 Menu Navigation ...

Page 9: ...Quadlogic Control Corporation techsupport quadlogic com www quadlogic com 1 212 930 9300 5 ...

Page 10: ...Connection Error Details Action Database Connected A successful connection to the database has been established None required API Error Message There has been an issue connecting to the database Call Technical Support and report the API Error message indicated No Internet Access There is no internet connection Contact IT to make sure the data port has internet access or if there are firewall issue...

Page 11: ... identify the IP address displayed next to Eth0 Enter this address into a web browser chrome is preferred on a computer connected to the same network as the QTao This will direct you to the QTao webpage If a network connection is unavailable follow the steps from the On Board WiFi section Link Setup From the webpage click to access the troubleshooting menu Then click show links and add a link To a...

Page 12: ...echsupport quadlogic com www quadlogic com 1 212 930 9300 8 Meter Setup After the link has been established devices must be added to the link From the troubleshooting menu click on show devices Then to add devices click on Add device ...

Page 13: ...s and click verify save device Once completed the added devices can be verified from the show serial links tab Clicking on devices for a specific serial link will show all the devices that are now added to that link If devices are still not displayed under their respective links follow troubleshooting procedures page x ...

Page 14: ...12 930 9300 10 Downloading the Data Fill out the dates and device you would like to retrieve information for The More Filters option gives access to choosing a specific time channel phase and parameter After selecting your options use the download button to save the file locally ...

Page 15: ...ically be disabled after 5 mins Under the WIFI tab notice the WiFi information is now available Connect to the WiFi by either manually entering the credentials or press down and scan the QR code provided After connection is established scroll down and scan the URL QR code or manually enter http qnect lan or enter the WiFi IP address in a web browser This will direct you to the QTao configuration w...

Page 16: ...ic com 1 212 930 9300 12 If there are issues connecting to the configuration webpage ensure that the device has properly connected to the WiFi hotspot If it is try refreshing the webpage in your browser a few times If the problem persists contact QLC technical support ...

Page 17: ...ng outlet Then check for green status light on the top of the QTao Allow 5 mins for the LCD to turn on Call technical service if issue persists 2 LCD frozen Buttons not responding Cycle power to the device 3 Unlisted Devices If any of your wired devices are not showing under connected devices follow the procedure within the Web Navigation section to access the configurations page ...

Page 18: ...Quadlogic Control Corporation techsupport quadlogic com www quadlogic com 1 212 930 9300 14 ...

Page 19: ... www quadlogic com 1 212 930 9300 15 7 Technical Service For any inquiries about the device performance or to report any failures please contact Quadlogic s technical service department Quadlogic Controls After sales service Email techsupport quadlogic com ...

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