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11.
Support and Other Resources
11.1.
Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis and register your product at
(End-User Registration). We
recommend registering your product in QSAN partner website for firmware updates,
document download, and latest news in eDM. To contact QSAN Support, please use the
following information.
1.
Via the Web:
http://www.qsan.com/en/contact_support.php
2.
Via Telephone: +886-2-7720-2118 extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
3.
Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)
4.
Via Email:
Information to collect
1.
Product name, model or version, and serial number
2.
Firmware version
3.
Error messages or screenshot images
4.
Product-specific reports and logs
5.
Add-on products or components installed
6.
Third-party products or components installed
Information for Technical Support
The following system information is necessary for technical support, please refer to
following for what and where to get the information of your XCubeNAS XN8012RE model.
If the technical support requests you to download the service log, please navigate to the
QSM UI
Control Panel
System
Maintenance
Import/Export
Export system
diagnosis report
, and then click the
Export
button.
