Qsan Technology XCubeNXT XN8000D Page 12 Hardware Manual Download

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Technical Support

Do you have any questions or need help troubleshooting a problem? Please contact QSAN Support, we
will reply to you as soon as possible.

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Via Email:

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Information, Tip and Caution

This manual uses the following symbols to draw attention to important safety and operational
information.

INFORMATION:

INFORMATION provides useful knowledge, definition, or terminology for
reference.

TIP:

TIP provides helpful suggestions for performing tasks more effectively.

CAUTION:

CAUTION indicates that failure to take a specified action could result in damage
to the system.

Summary of Contents for XCubeNXT XN8000D

Page 1: ...XCubeNXT Hardware Manual Applicable Models XN8012D XN8016D XN8024D XN8026D QSAN Technology Inc www QSAN com ...

Page 2: ...t notice Trademarks QSAN the QSAN logo XCubeNXT and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Intel Xeon Pentium Core Celeron and Intel Inside logo are trademarks of Intel Corporation in the United States and other countries Other trademarks and trade names used in this document to refer to either the entities claiming the marks and names or their products are the pro...

Page 3: ...antee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible ...

Page 4: ... equipment generates uses and can radiate radio frequency energy and if not installed and uses in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Notice The changes or modificat...

Page 5: ...proper operation 8 Do not place the XCubeNXT near any liquid 9 Do not place the XCubeNXT on any uneven surface to avoid falling off and damage 10 Do no place the XCubeNXT on the ground and do not step on the system to prevent any potential damages 11 Make sure the voltage is correct in the location where the XCubeNXT is installed Contact the distributor or the local power supply company for the in...

Page 6: ... equivalent type battery use and dispose of used batteries according to the instructions INFORMATION QSAN provides a limited warranty for QSAN branded hardware products System hardware and peripheral product s 3 years limitedwarranty from date of original purchase For more detail warranty policy please refer to QSAN official website https www qsan com en warranty php ...

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Page 8: ...sk Drive Description 19 3 1 3 Install the Disk Drive LFF SFF 20 3 2 Upgrade Memory 24 3 3 Install the Optional Host Card 28 3 4 Replace System Fan 31 3 5 Replace Malfunctioning PSU 32 3 6 Replace System Controller 32 3 7 Replace Memory Cache Protection Modules 34 3 8 Install the Rail Kits 35 3 9 Connect the System to the Host 37 3 10 Start Up Your System 38 4 Discover and Install QSM 39 5 Restart ...

Page 9: ...Contents vii 11 2 Documentation Feedback 60 Appendix 61 End User License Agreement EULA 61 Expansion Enclosure List 63 ...

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Page 11: ...assemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website XCubeNXT QIG Quick Installation Guide https www qsan com en download php ...

Page 12: ...day UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestio...

Page 13: ...e which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Sla...

Page 14: ...posite SMB and enterprise applications for enterprise and SMB users Before setting up your new XN8000D please check the package contents to verify those items below Besides make sure to read the safety instructions carefully 1 1 Package Contents Main Unit 1 AC Power cord 2 Console cable 2 Screws for 3 5 2 5 drives 6 32 2U x 50 3U x 70 4U x 100 Screws for 2 5 SFF Tray x 50 2U26 Form Factor only ...

Page 15: ... RAM Max 32GB 4 128GB Built in 1GbE Network Interface 1 and 10GbE Network Interface 2 Built in 12Gb s SAS wide ports 2 for capacity expansion Tool less design for fan module and power supply replacing Following tables are hardware specifications of XN8000D Model Name XN8012D XN8016D XN8024D XN8026D Form Factor Rackmount 2U12bay Rackmount 4U 16bay Rackmount 4U 24bay Rackmount 4U 26bay CPU Intel Xeo...

Page 16: ...nt 80 PLUS Platinum 100 127V 10A 50 60Hz 200 240V 5A 50 60Hz Dimension H x W x D mm 19 Rack mount 88 x 438 x 515 mm 19 Rack mount 130 4 x 438 x 515 mm 19 Rack mount 170 3 x 438 x 515 mm 19 Rack mount 88 x 438 x 491 mm Agency Certifications FCC Class A CE Class A BSMI Class A VCCI Class A KCC Class A Note Model specifications are subject to change without notice Please refer to http www qsan com fo...

Page 17: ...wing is the key components of XN8000D Front Panel System Disk Drive Numbering Supported Disk Drives and SSDs Rear Panel Power Unit Fan Module Memory Cache Protection Module 2 1 Front and Rear Panel The figure below contains the information about buttons and indicators modules Front Panel Table 2 1 Description of System Controls and Indicators Number Description 1 System Power Button LED 2 UID Uniq...

Page 18: ...erved Figures and the table below illustrate LFF SFF system front panel components Components Table 2 2 LFF SFF System Front Panel Number Description 1 System Left Ear 2 Disk Drive Tray 3 System Right Ear 4 The System Controls and Indicators Front Panel ...

Page 19: ...Panel Number Description 1 Power Supply Unit 1 2 Fan Module 1 3 Slot for Memory Cache Protection Module Flash Module 4 Controller Module 1 5 Controller Module 2 6 Fan Module 2 7 Power Supply Unit 2 8 Dummy Slot Controller Module ...

Page 20: ...ard Expansion Slot 4 Reset Button 5 Console Port 3 5mm jack to RS232 6 Service Port 7 Management Port 8 USB Port 1 9 USB Port 2 10 10GbE iSCSI RJ45 Port 1 11 10GbE iSCSI RJ45 Port 2 12 12Gb s SAS Wide Port 1 SFF8644 13 12Gb s SAS Wide Port 2 SFF8644 For a better understanding of the related colors and behaviors of each indicator on the front panel please refer to the chapter 7 LED Indicator Table ...

Page 21: ...17 2 2 System Disk Drive Numbering Figures below illustrate XN8000D system disk drive numbering You can find a disk drive numbering sticker on the top cover of the system chassis ...

Page 22: ... infrastructure investment cost Please refer to the following website for the compatibility of HDD andSSD https www qsan com en download php Table 2 2 Supported Disk Drive Types Form Factor Number of Tray Supported Drive Type 3 5 LFF Tray 12 16 24 3 5 SAS NL SAS SATA HDD 2 5 SAS SATA SSD 2 522 2 5 LFF Tray 222 26 2626 2 5 SAS SATA SSD TIP 1 2 5 SAS SATA drives can also be installed on 3 5 LFF tray...

Page 23: ...Drive Installation A screwdriver Phillips 1 At least one 3 5 or 2 5 SAS SATA drive please visit www qsan com for compatible drive models CAUTION Please ensure that there is no data on the disk to prevent important data being formatted 3 1 2 LFF Disk Drive Description Table 3 1 Front Side Components of LFF Disk Drive Trays Item Number Description 1 Release Button 2 Disk Drive Lock 3 Carrier Handle ...

Page 24: ...20 Copyright 2020 QSAN Technology Inc All Rights Reserved 3 1 3 Install the Disk Drive LFF SFF 1 Open the drive tray Unlock and open the carrier handle of a disk drive tray LFF SFF LFF SFF ...

Page 25: ...21 Hold the carrier handle and pull out the disk drive tray repeat the steps above to remove other disk drive trays LFF SFF ...

Page 26: ...yright 2020 QSAN Technology Inc All Rights Reserved 2 Install a drive in LFF Place the drive on the tray Secure the drive from the four spots indicate below with four 6 32 screws provided in the accessory box ...

Page 27: ...own below of the tray Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box 4 Repeat the steps above to install all prepared drives TIP Please refer to the quick installation guide for more detail ...

Page 28: ...memory module on your XCubeNXT please follow the steps as illustrated below 1 Remove the controller from the system chassis Loosen the screws below the release lever on the back of the XCubeNXT Pull down both release lever at the same time then pull out the controller Use one hand to hold one end of the controller module the side with release levers and the other hand hold the bottom of the contro...

Page 29: ...s on the slot out to the sides Align the notch on the gold edge of the module with the notch in the memory slot Push down on the memory module with firm and even pressure The retainingclips will snap into position as the module is correctly inserted 3 Put back the controller you removed in step 1 Align the controller with the chassis then gently push the controller all the way to the back Push bac...

Page 30: ...n for memory Table 3 2 The Suggested Installation Combination for Memory Pair 1 Pair 2 Total Memory Slot 1 Slot 3 Slot 2 Slot 4 8GB 8GB 16GB 16GB 16GB Default 8GB 8GB 8GB 8GB 32GB 16GB 16GB 32GB 16GB 16GB 16GB 16GB 64GB 32GB 32GB 64GB 32GB 32GB 32GB 32GB 128GB CAUTION To ensure the system stability you MUST install genuine QSAN memory modules for system memory size expansion ...

Page 31: ...n 2 RAMs Supports two modules inserted into slot 1 and slot 3 or slot 2 and slot 4 as one pair of dual channel memory configuration 4 RAMs Supports four modules inserted into all the slots as two pairs of dual channel memory configuration INFORMATION 1 If you want to purchase the optional memory please contact your nearest local reseller or visit QSAN official website https qsan com location 2 See...

Page 32: ...s process don t need to turn off the storage disconnect the power adapter or any other device cable that is attached to the XCubeNXT TIP 1 Please note that if you change the host card type on the controller the network setting may change depending on your system configuration 2 You can place different host card on two controllers but the network setting may change depending on your system configur...

Page 33: ...mponents to prevent damage 2 Remove the dummy host card bracket Loosen the screw s on the controller Remove the dummy host card bracket 3 Install the host card Align the host card to the slot then gently push all the way into the controller cage until you hear a click sound Make sure the host card connector is well connected to the controller module ...

Page 34: ... the chassis then gently push the controller all the way to the back Push back and release lever then fasten the screws on the back of the XCubeNXT 5 Perform the same steps on another controller if needed INFORMATION 1 If you want to purchase the optional adapter card please contact your nearest local reseller or visit QSAN official website https qsan com location 2 See the recommended adapter car...

Page 35: ...ing the system fan module the system is in a well secured rack or on a stable surface 1 Remove the fan module from XCubeNXT Press the lever of the fan module at the rear panel in the indicated direction Pull out the fan module from the XCubeNXT 2 Prepare a new fan module and push it back to the slot until you hear a click sound Please make sure that the direction of the fan module is correctly ins...

Page 36: ... surface 1 Unplug the power cord from the PSU to be replaced 2 Remove the PSU from XCubeNXT Push the lever of the PSU at the rear panel in the indicated direction Pull out the PSU from the XCubeNXT 3 Prepare a new PSU and push it back to the slot until you hear a click Please make sure that the direction of the PSU is correctly installed to prevent any potential damage caused by improper installat...

Page 37: ...XT Pull down both release lever at the same time then pull out the controller Use one hand to hold one end of the controller module the side with release levers and the other hand hold the bottom of the controller Pull out the controller module until it is free from the system chassis 2 Prepare a new controller module insert back to the system chassis Align the controller with the chassis then gen...

Page 38: ...loss If you want to purchase Memory Cache Protection module please contact your nearest local reseller or visit QSAN official web site https qsan com location 1 Remove the memory cache protection modules Push the Memory cache protection modules release tab Hold the release tab and handle to pull out the modules 2 Align the memory cache protection module cage to the slot and then push it all the wa...

Page 39: ...ion and thin slide with tool less bracket AA612508 series please contact QSAN authorized reseller CAUTION The populated XCubeNXT system can be very heavy to avoid any potential injury or harm to installers or damage to the system we strongly recommend at least two certified operators or engineers perform the system installation 1 Pull the inner rail out and slide the intermediate rail back 2 Insta...

Page 40: ...4 Insert the chassis to complete the installation Pull the middle member fully extended in locked position Ensure ball bearing retainer is located at the front of the middle member Insert chassis into the middle outer member When hitting the stop pull push release tab to unlock and retract chassis into rack Use M5x20 screws to fasten the chassis ear ...

Page 41: ...the Host XN8000D has two on board 10GbE and one on board 1GbE LAN ports for host connections You can learn more about the path configuration in cabling for XN8000D by following images a One LAN connection b Multiple LAN connections ...

Page 42: ...your switch router or hub 3 Press the power button to turn on your XCubeNXT Your XCubeNXT is now online and detectable from a network computer INFORMATION The power cord rating is the minimum requirement The rating of the power cord that you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability INFORMATION The Following are the operational con...

Page 43: ... local area networkas XCubeNXT and use either of the following methods on the browser a Use Web Finder find qsan com Please make sure the XCubeNXT hasinternet access ability before using the Web Finder b If your XCubeNXT cannot be connected to the internet please try downloading and installing XFinder application from the QSAN website to your PC https www qsan com zh tw download php 3 Click Connec...

Page 44: ...ed to the Internet to install QSMwith Web Finder 2 Both the XCubeNXT and your PC must be on the same local network 3 If you cannot find your XCubeNXT the default IP address for LAN 1is 169 254 1 234 4 If you expanded your memory or add a network expansion card earlier on you can now check to make sure the system recognizes the new module You can check the status by following steps a Login to QSM a...

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Page 46: ...here are several options to choose from Please follow the steps below Reset to default by using the reset button on the back of XCubeNXT 1 Reset network settings Press and hold the reset button on the rear panel for 3seconds a short beep sound for 1 second will be heard The administrator password and all the network settings will be reset the system configuration will result in Reset Admin passwor...

Page 47: ...re set to default AntiVirus setting are deleted SQL settings are set to default Media Library index will be deleted After configs are deleted restart the XCubeNXT Log out QSAN Cloud Reset to default through QSM You can also reset network setting or all the setting through QSM 1 Please click Control Panel System Maintenance System Recovery Choose the option which you would like to proceed a Reset n...

Page 49: ...rear panel Please refer to the following content for definitions of LED behaviors Table 7 1 Descriptions of the System Controls and IndicatorsLEDs Number Description Definition 1 Enclosure Power Button LED Power Button Press the button one time to turn ON or OFF the system power Keep pressing for 4 seconds to forceturn OFF the system power ...

Page 50: ... the host interface activity is on going Off no host interface activity Note This behaviour does not include 1G port s activity 4 Enclosure Status LED Indicate current health status of the system Amber 1 The storage folder pool has reached its full capacity 100 2 The storage folder pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive 5 O...

Page 51: ...ar panel Blue the system has been identified Off the system has not been identified 10 1G LAN Port Speed Left Amber 1000Mbps connection Green 100Mbps connection Activity Link Right Light OFF No connection Light ON Connected to the internet Light flashes when data is being accessed 11 10G LAN Port 10G dual port connector embedded 2 LEDs Left LED Right LED Left LED to indicate upper port Right LED t...

Page 52: ...dule is failed or wrong PCIe connection speed 3 Attention Button This button has no function at XCubeNXT 7 3 Host Card LED Indicator Table XN8000D supports three optional host cards including 10GbE via SFP HQ 10G4S2 10GBASE T HQ 10G2T or 1GBASE T HQ 01G4T host cards Please refer to the following content for definitions of LED behaviors HQ 01G4T 1GBASE T Number Definition 1 Link Status LED Left Gre...

Page 53: ...tained Amber Asserted when a 1G link is established and maintained OFF No link is detected or link fails HQ 10G2T 10GBASE T Number Definition 1 Link Status LED Left Green flashes Asserted when the link is established and packets are being transmitted along with any receive activity Access OFF No link is detected or link fails 2 Speed LED Right Green Asserted when a 10G link is established and main...

Page 54: ...ol has reached its full capacity 100 2 The system pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive or hard disk failed 5 One of the pool is in degraded mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or removed any pool failed Note If one event has ...

Page 55: ...enclosure units Please refer to the table below for a maximum number of expansion enclosures and disk drives prior to performing system deployment Table 9 1 XCubeNXT System and Expansion Enclosure Configuration Rules Model Expansion Enclosures Max No of Expansion Units Max No of Disk Drives Max Raw Capacity HDD 16 TB SSD 4 TB XN8000D XD5312D 2U 12Bay 8 24 12x8 120 1 920 TB XD5316D 3U 16Bay 8 24 16...

Page 56: ...ing the System Please follow the steps below to expand your storage space 1 Connect your XCubeNXT to one or more expansion unit s via the SAS port and SAS cable s The following images illustrate some examples of expansion types for your system a Single Path Expansion ...

Page 57: ...53 b Dual Path Expansion 2 After connected to the expansion units you can check the deployment topologyon QSM Control Panel Storage app Overview Enclosure Map ...

Page 59: ...d that all maintenance is carried out by a certified technician Do not attempt to carry out any maintenance outside of those outlined in the following section of this guide System damage due to incorrect maintenance or FRU replacement can affect your product warranty If you are unsure of the problem related to your XCubeNXT system we strongly recommend you contact or get help from QSAN support tea...

Page 60: ...ed when the fan failed If a fan failed to function you can check the fan status on QSM Please go to Monitor app Hardware The System Health and Fan Speed will show Error if failed You can also check the status by clicking Dashboard on the top right corner on the desktop The System Status will also display Error and its message Fan No is not functioning ...

Page 61: ...2 Replace Power Supply Unit XCubeNXT comes with two redundant Power Supply Units PSU that can be hot swapped it when the PSU is not functioning If a PSU or its fan failed to function you can check the PSU status in two ways 1 On PSU the PSU LED will turn to color amber 2 In QSM Please go to Monitor app Hardware The PSU status will show Error if failed You can also check the status by clicking Dash...

Page 62: ... which means your PSU has encountered an issue and need to be replaced immediately To replace the malfunction PSU please refer to chapter 3 5 Replace Malfunctioning PSU After the new PSU is successfully installed the PSU status LED will be green and you can see the PSU status displaying Good on QSM ...

Page 63: ...at Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 4 Via Email support qsan com Information to collect 1 Product name model or version and serial number 2 Firmware version 3 Error messages or screenshot images 4 Product specific reports and logs 5 Add on products or components installed 6 Third party products or components installed Information for Techni...

Page 64: ...roviding documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback including the document title part number revision and publication date located on the front cover of the document ...

Page 65: ... S APPLICABLE RETURN POLICY General QSAN Technology Inc QSAN is willing to grant you User a license of software firmware and or other product sold manufactured or offered by QSAN the Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the term...

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Page 67: ...ANY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE WORKMANLIKE EFFORT TITLE AND NON INFRINGEMENT ALL PRODUCTS ARE PROVIDE AS IS WITHOUT WARRANTY OF ANY KIND QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIA...

Page 68: ...ves the right to renew the software or firmware anytime QSAN may assign its rights and obligations under this EULA to any third partywithout condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to ...

Page 69: ...ernal connectors Enclosures LFF 2U12 LFF 3U16 LFF 4U24 SFF 2U26 No of Hard Drives 12 16 24 26 Hard Drive Interfaces 12Gb s 6Gb s 3 5 2 5 SAS NL SAS HDD 2 5 SAS SSD 3 5 SATA HDD 2 5 SATA SSD 2 5 SAS NL SAS HDD 2 5 SAS SATA SSD Dimension H x W x D mm 88 x 438 x 515 130 4 x 438 x 515 170 3 x 438 x 515 88 x 438 x 491 Power Supply 770W 850W 1 1 redundant 80 PLUS Platinum AC Input 100 127V 10A 50 60Hz 2...

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