QNAP TS-h 77AXU-RP Series User Manual Download Page 59

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10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .

11. Locate the storage pool that contains the new drive and then verify that the status is

Rebuilding

Recovering unintentionally removed healthy drives

The NAS supports exclusive RAID recovery technology to recover failed RAID groups from unintentional

disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6, RAID 10, RAID 50,

RAID 60, Triple Mirror, or RAID-TP group from degraded mode.

RAID Type

RAID

Recovery

Support

Number of Disks

Disk Failure Tolerance

RAID 0

Yes

≥

N/A

RAID 1

Yes

RAID 5

Yes

≥

RAID 6

Yes

≥

RAID 10

Yes

≥

4 (Must be an even

number)

One disk per subgroup fails.

RAID 50

Yes

≥

One disk per subgroup fails.

RAID 60

Yes

≥

Two disks per subgroup fail.

Triple Mirror

Yes

Multiple of 3. (For example,

3, 6, 9, 12 disks and so

forth.)

RAID-TP

Yes

≥

Support and other resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/go/nas-migration

Expansion Unit Compatibility

https://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/go/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

TS-hx77AXU-RP User Guide

Troubleshooting

Summary of Contents for TS-h 77AXU-RP Series

Page 1: ...TS hx77AXU RP TS h1277AXU RP TS h1677AXU RP User Guide Document Version 2 13 12 2023...

Page 2: ...es 30 Replacing system fans 31 Rail kits 34 Expansion unit installation 34 QuTS hero installation 38 Initializing QuTS hero using Qfinder Pro 39 Initializing QuTS hero using the cloud installation web...

Page 3: ...Glossary Cloud Key 59 myQNAPcloud 59 myQNAPcloud Link 59 Qfinder Pro 59 QTS 59 QuTS hero 59 8 Notices Limited warranty 60 Disclaimer 60 Copyright and trademarks 60 GNU General Public License 61 CE not...

Page 4: ...any operation General Instructions The device should be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified sk...

Page 5: ...th a battery of the same type Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer Moving Parts Moving fan blades Keep your body parts away...

Page 6: ...fications Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Ordering P N CPU Memory TS h1277AXU RP R5 16G AMD Ryzen 7000 Ser...

Page 7: ...r 2280 Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Tip For the list of compatible drive models go to https www qnap com compatibility The drive ba...

Page 8: ...69 in Net weight 13 kg 28 66 lbs 15 64 kg 34 48 lbs Others Power supply unit 2 x 550W 100 240V System battery CR2032 lithium battery 3V 225 mAh Warning This battery is a button battery If swallowed a...

Page 9: ...3 5 inch drive trays 12 TS h1677AXU RP 3 5 inch drive trays 16 Power cords 2 Screws for 3 5 inch drives TS h1277AXU RP 48 screws TS h1677AXU RP 64 screws Quick Installation Guide QIG 1 Ethernet cable...

Page 10: ...3 2 Gen 2 Type A port 1 13 USB 3 2 Gen 2 Type A port 2 5 2 5 Gigabit Ethernet port 1 RJ45 14 2 5 Gigabit Ethernet activity LEDs 6 Console port Note This port is only for engineering purposes 15 2 5 Gi...

Page 11: ...x8 9 M 2 SSD slot 2 3 PCIe slot 3 PCIe Gen 4 0 x4 10 System fan 1 4 Memory slot 1 Channel A DIMM 1 black 11 System fan 2 5 Memory slot 2 Channel A DIMM 2 blue 12 System fan 3 6 Memory slot 3 Channel B...

Page 12: ...Front drive numbering TS h1277AXU RP TS h1677AXU RP TS hx77AXU RP User Guide Product Overview 11...

Page 13: ...nformation carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements For details see Installation requirements 2 Optional R...

Page 14: ...8 Install QuTS hero For details see QuTS hero installation 9 Log on to QuTS hero TS hx77AXU RP User Guide Product Overview 13...

Page 15: ...llowing steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and ot...

Page 16: ...TS h1277AXU RP TS h1677AXU RP 5 Slide the top cover back 6 Lift the top cover off the device TS hx77AXU RP User Guide Installation and Configuration 15...

Page 17: ...ve electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and o...

Page 18: ...3 Tighten the screws TS h1277AXU RP TS hx77AXU RP User Guide Installation and Configuration 17...

Page 19: ...rives For the list of compatible drive models go to https www qnap com compatibility Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid da...

Page 20: ...ay so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle T...

Page 21: ...com compatibility Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Pu...

Page 22: ...ay so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay b Push the handle T...

Page 23: ...nd other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the device 2 Disconnect the power cords from...

Page 24: ...omponents have cooled before touching them a Pull out the pushpin b Remove the M 2 SSD 6 Install the M 2 SSD a Pull out the pushpin b Insert the M 2 SSD into the slot c Insert the pushpin to secure th...

Page 25: ...n installing only one module use slot 4 When installing two modules use slots 2 and 4 Ensure that the modules are identical When installing four modules use slots 2 and 4 for the first pair and slots...

Page 26: ...Push the retention clips outward simultaneously to release the module Warning Attempting to remove a module that is not completely released may damage the module and the system board b Hold the module...

Page 27: ...CIe expansion cards The NAS supports selected expansion cards some of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets nec...

Page 28: ...in the list f Optional Click the corresponding Note icon to view more information 2 Power off the device 3 Disconnect the power cords from the electrical outlet 4 Disconnect all cables and external at...

Page 29: ...to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS hx77AXU RP User Guide...

Page 30: ...y the edges b Insert the card into the slot c Attach the screw 9 Attach the case cover For details see Attaching the case cover 10 Connect all cables and external attachments 11 Connect the power cord...

Page 31: ...e when the NAS is operating on a single healthy PSU only In this case if you want to stop receiving redundant PSU failure alerts and notifications go to Control Panel System Hardware General and desel...

Page 32: ...to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power...

Page 33: ...the power connectors of all fans from the system board b Lift the fan unit out of the chassis 6 Remove the fan a Remove the rubber pins that secure the fan to the fan unit 7 Install a new fan a Align...

Page 34: ...f all fans to the system board 9 Attach the case cover For details see Attaching the case cover 10 Connect all cables and external attachments 11 Connect the power cords to the electrical outlet 12 Po...

Page 35: ...ximum number of applicable expansion units go to https www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories SAS expansion units TL R1620Sep RP Uses a SAS 12 Gb...

Page 36: ...bles QXP 800eS A1164 host bus adapter TL D1600S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 4 x SFF 8088 to SFF 8644 connector cables QXP 1600eS A1164 host bus adapter TL R1200S RP Use...

Page 37: ...its 4 Verify that the expansion units are recognized by the device a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are list...

Page 38: ...o as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion unit is listed Connecting USB expansion units To connect the TS hx77AXU RP to USB expansion units a U...

Page 39: ...stall QuTS hero using any of the following methods You can also install the QNAP QTS operating system If your NAS is connected to the internet the option to install QTS will appear in the Smart Instal...

Page 40: ...g Qfinder Pro which is a utility designed to help you locate and manage QNAP devices on your network Warning Installing QuTS hero deletes all data on the drives Back up your data before proceeding 1 P...

Page 41: ...e cannot contain the following special characters grave accent asterisk equal sign plus sign square brackets curly brackets slash vertical bar semicolon colon apostrophe quotation mark comma less than...

Page 42: ...he NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on the local network 4 Find your NAS from the list and then click Initialize Tip If your NAS is connected to the...

Page 43: ...re installation Skip Click Skip Skips firmware installation 11 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9...

Page 44: ...lick Next 17 Review the settings 18 Click Apply A confirmation message appears Warning Clicking Initialize deletes all data on the drive before installing QuTS hero 19 Click Initialize QuTS hero initi...

Page 45: ...A storage pool is about to reach full capacity A storage pool has reached full capacity A storage pool status error occurred A shared folder is about to reach its full capacity A shared folder has re...

Page 46: ...or occurred when accessing read write the data A bad sector is detected on a drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read...

Page 47: ...s operating at 1 Gbps or 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection 2 5 Gigabit Ethernet Activity LED Status Description Orange A network connection has...

Page 48: ...ected No expansion unit has been detected Power button Operation User Action Result Power on Press the button once The device powers on Power off Press and hold the button for 1 5 seconds The device p...

Page 49: ...the first MAC address with Qfinder Pro or attached to a label on the device listed as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking...

Page 50: ...ortant Due to incompatibilities in file system system migration between QTS NAS and QuTS hero NAS is not supported Warning Migrating drives between QTS NAS and QuTS hero NAS can cause data corruption...

Page 51: ...ses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM...

Page 52: ...ing the destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volu...

Page 53: ...ce window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The...

Page 54: ...Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job...

Page 55: ...ur source NAS For the list of NAS models compatible with direct NAS migration see https www qnap com en nas migration Your device must meet the following requirements The destination NAS must run on t...

Page 56: ...ngs may change and require reconfiguration port trunking virtual machines Thunderbolt and more Windows AD configuration Windows AD configurations must be reconfigured Licenses Licenses are not migrate...

Page 57: ...emove the drive trays from the destination NAS 3 Install the drives a Install source NAS drives onto the destination NAS drive trays b Insert the drive trays into the destination NAS 4 Power on the de...

Page 58: ...ls RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup f...

Page 59: ...2 RAID 10 Yes 4 Must be an even number One disk per subgroup fails RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple of 3 For example 3 6 9...

Page 60: ...nk myQNAPcloud Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP devices in y...

Page 61: ...nsequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its pro...

Page 62: ...eived You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two step...

Page 63: ...the normal form of packaging a Major Component but which is not part of that Major Component and b serves only to enable use of the work with that Major Component or to implement a Standard Interface...

Page 64: ...Modified Source Versions You may convey a work based on the Program or the modifications to produce it from the Program in the form of source code under the terms of section 4 provided that you also...

Page 65: ...brary need not be included in conveying the object code work A User Product is either 1 a consumer product which means any tangible personal property which is normally used for personal family or hous...

Page 66: ...ways as different from the original version or d Limiting the use for publicity purposes of names of licensors or authors of the material or e Declining to grant rights under trademark law for use of...

Page 67: ...th reasonable efforts You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License For example you may not impose a license fee royalty or other cha...

Page 68: ...er pertinent obligations then as a consequence you may not convey it at all For example if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey...

Page 69: ...ENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF...

Page 70: ...ial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio com...

Page 71: ...64 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS hx77AXU RP User Guide Not...

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