QNAP TS-435XeU User Manual Download Page 2

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Contents

About This Guide........................................................................................................................................................3

Audience..................................................................................................................................................................... 3

Document Conventions.............................................................................................................................................3

2. Product Overview

About the TS-435XeU.................................................................................................................................................4

Hardware Specifications............................................................................................................................................4

Package Contents...................................................................................................................................................... 6

Components............................................................................................................................................................... 7

Front Panel.............................................................................................................................................................7

Rear Panel.............................................................................................................................................................. 7

System Board.........................................................................................................................................................8

Drive Numbering...................................................................................................................................................9

Safety Information.....................................................................................................................................................9

Installation Requirements...................................................................................................................................... 10

Setting Up the NAS.................................................................................................................................................. 10

3. Installation and Configuration

Hardware Installation..............................................................................................................................................12

Drive Installation.................................................................................................................................................12

Replacing Memory Modules.............................................................................................................................. 20

Installing Expansion Units................................................................................................................................. 24

Installing Handles............................................................................................................................................... 26

QTS Installation........................................................................................................................................................27

Installing QTS Using Qfinder Pro...................................................................................................................... 28

Installing QTS Using the Cloud Key...................................................................................................................30

4. Basic Operations

Power Button........................................................................................................................................................... 34

Reset Button.............................................................................................................................................................34

LEDs...........................................................................................................................................................................35

Audio Alert................................................................................................................................................................37

5. NAS Migration

NAS Migration Requirements.................................................................................................................................38

Status and Setting Changes after NAS Migration................................................................................................38

Migrating a NAS....................................................................................................................................................... 39

Migrating NAS Data Using HBS 3...........................................................................................................................40

Preparing the Destination NAS......................................................................................................................... 40

Creating a One-Way Sync Job.............................................................................................................................41

Importing Local Users or Group Settings to the Destination NAS................................................................42

6. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS.................................................................................. 44

Hot-swapping Failed Drives....................................................................................................................................44

Recovering Unintentionally Removed Healthy Drives........................................................................................ 45

Support and Other Resources................................................................................................................................45

7. Glossary

TS-435XeU User Guide

Summary of Contents for TS-435XeU

Page 1: ...TS 435XeU User Guide Document Version 2 03 09 2021 ...

Page 2: ...S Installation 27 Installing QTS Using Qfinder Pro 28 Installing QTS Using the Cloud Key 30 4 Basic Operations Power Button 34 Reset Button 34 LEDs 35 Audio Alert 37 5 NAS Migration NAS Migration Requirements 38 Status and Setting Changes after NAS Migration 38 Migrating a NAS 39 Migrating NAS Data Using HBS 3 40 Preparing the Destination NAS 40 Creating a One Way Sync Job 41 Importing Local Users...

Page 3: ...6 myQNAPcloud 46 myQNAPcloud Link 46 QNAP ID 46 Qfinder Pro 46 QTS 46 8 Notices Limited Warranty 47 Disclaimer 47 GNU Public License 47 CE Notice 55 FCC Notice 55 VCCI Notice 56 BSMI Notice 56 SJ T 11364 2006 56 2 ...

Page 4: ...t the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings prov...

Page 5: ...you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Ordering P N ...

Page 6: ... M 2 SSD form factor 2280 SSD cache acceleration support 3 5 inch drive bays 1 to 4 Hot swapping The device supports hot swapping drives except for M 2 SSDs Network 10 Gigabit Ethernet ports 2 x 10 GbE SFP 2 5 Gigabit Ethernet ports 2 x 2 5 GbE RJ45 External I O Ports Expansion Slots USB ports 2 x USB 2 0 Type A 2 x USB 3 2 Gen 1 Type A Interface Buttons Power Reset Dimensions Form factor 1U Rackm...

Page 7: ... of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 3 x 40 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip For the list of compatible drive models and expansion cards go to https www qnap com compatib...

Page 8: ...Components Front Panel No Component No Component 1 Drive LEDs 4 Expansion unit LED 2 M 2 SSD LEDs 5 Status LED 3 LAN LED 6 Power button Rear Panel TS 435XeU User Guide Product Overview 7 ...

Page 9: ... port 1 10GbE SFP 4 10 Gigabit Ethernet link LED 11 Ethernet port 2 10GbE SFP 5 10 Gigabit Ethernet activity LED 12 Ethernet port 3 2 5GbE RJ45 6 USB 3 2 Gen 1 Type A ports 13 Ethernet port 4 2 5GbE RJ45 7 USB 2 0 Type A ports System Board No Component No Component 1 Memory slot 3 M 2 NVMe SSD slot 2 2 M 2 NVMe SSD slot 1 TS 435XeU User Guide Product Overview 8 ...

Page 10: ...mponents ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power su...

Page 11: ...to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For details on compatible drives go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environ...

Page 12: ...3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS 435XeU User Guide Product Overview 11 ...

Page 13: ...te drives and M 2 solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1...

Page 14: ... a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS 435XeU User Guide Installation and Configuration 13 ...

Page 15: ...tic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out TS 435XeU User Guide Installation and Configuration 14 ...

Page 16: ...ive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay TS 435XeU User Guide Installation and Configuration 15 ...

Page 17: ...etes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure consi...

Page 18: ... shape 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device TS 435XeU User Guide Installation and Configuration 17 ...

Page 19: ...e model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the heatsink c Install the heatsink on the controller 6 Install the M 2 SSD a Verify the M 2 SSD connector is aligned with the slot TS 435XeU User Guide Installation and Configuration 18 ...

Page 20: ...down the M 2 SSD until the pushpin locks the drive into place 7 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws TS 435XeU User Guide Installation and Configuration 19 ...

Page 21: ...ntain system performance and stability You can purchase QNAP memory modules from authorized resellers For details on slot numbering see System Board Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic discharge ESD procedures to avoid damage to...

Page 22: ... and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device 5 Remove an existing module a Push the retention clips outward simultaneously to release the module TS 435XeU User Guide Installation and Configuration 21 ...

Page 23: ...a module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot Warning Do not touch the internal components particularly the metal connectors Do not bend the module TS 435XeU User Guide Installation and Configuration 22 ...

Page 24: ... that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws TS 435XeU User Guide Installation and Configuration 23 ...

Page 25: ...om QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to http www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories TR 002 Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to ...

Page 26: ... Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 To connect the TS 435XeU to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required 1 Verify that the NAS is powered off 2 Connect the expansion unit to the NAS a Connect the USB cable to a USB 3 2 Gen 2 Type A or USB Type C por...

Page 27: ...stallation 1 Power off the NAS 2 Install a handle on an angle bracket a Align the openings on the handle with the two round screw holes on the angle bracket b Attach the screws to lock the handle to the angle bracket 3 Install the angle bracket on the device a Align the holes on the angle bracket with the holes on the chassis Note Ensure that the handle faces the same direction as the front panel ...

Page 28: ...wing Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard Computer Network cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Specify the Cloud Key Log into your myQNAPcloud account Use myQNAPcloud Link to remotely access your NAS Complete the steps in the Smart Installati...

Page 29: ...AS c Click Start Smart Installation Uploaded version a Select Uploaded version b Click Browse The file upload window appears c Select the firmware file version d Click Next The system downloads the latest firmware version and restarts the NAS e Click Start Smart Installation 6 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z ...

Page 30: ...e NAS date and time will be the same as the configured time Synchronize with an Internet time server automatically Click Synchronize with an Internet time server automatically The NAS time will be the same as the NTP server 9 Click Next The Configure the network settings screen appears 10 Configure the network settings using any of the following methods Methods User Actions Obtain an IP address au...

Page 31: ... Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to your respective region s site to download QTS China https install qnap com cn Global https install qnap com Scan the QR code on the NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on the local network 4 Find your ...

Page 32: ...tart Smart Installation 9 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Username Specify an administrator username that contains 1 to 32 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens multi byte Chinese Japanese Korean and Russian charac...

Page 33: ...ork settings screen appears 13 Configure the network settings using any of the following methods Methods User Actions Obtain an IP address automatically DHCP Select Obtain an IP address automatically DHCP The system automatically detects and configures the IP address settings Use static IP address a Select Use static IP address The IP address configuration page appears b Specify the following IP a...

Page 34: ...A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 18 Click Confirm QTS is installed TS 435XeU User Guide Installation and Configuration 33 ...

Page 35: ...efault password is the first MAC address in uppercase letters without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo fram...

Page 36: ...s in progress Red The drive is invalid The disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Flashes red ever...

Page 37: ...ection is operating at 10 Gbps Off There is no network connection 10 Gigabit Ethernet SFP activity Orange A network connection has been established Flashes orange Data is being transmitted Off There is no network connection 2 5 Gigabit Ethernet speed Green The network connection is operating at 2 5 Gbps Orange The network connection is operating at 1 Gbps Off The network connection is operating at...

Page 38: ... The firmware was updated Cannot detect installed disk Long beep 1 5 seconds 1 The NAS is powering off The NAS was powered on successfully and is ready 2 The NAS was powered off by force shutdown hardware shutdown The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The drive is rebuilding 3 every 5 minutes The system fan...

Page 39: ...o an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration you can migrate existing data using HBS 3 For details see Migrating NAS Data Using HBS 3 Status and Setting Changes after NAS Mi...

Page 40: ...nfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination N...

Page 41: ... NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volume Creation topic in the QTS user guide 4 Create shared folders on the destination NAS For details see the Creating a Shared Folder topic in the QTS user guide 5 Install HBS 3 o...

Page 42: ...Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The IP address or hostname used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 to 65535 Password ...

Page 43: ... 13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job Note It may take several minutes to migrate shared folders from the source NAS to the destination NAS Importing Local Users or Group Settings to the Destination NAS 1 Power on the source NAS 2 Bac...

Page 44: ...S log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to newly created users or overwrite duplicate users e On your computer select the user settings file exported from the source NAS The source NAS user settings file is imported to the destination ...

Page 45: ...ls RAID 5 3 One member drive fails RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the device ...

Page 46: ...4 2 RAID 10 No 4 Must be an even number One or two member drives in two different pairs fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatibility https www qnap com go compatibility expansion...

Page 47: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 435XeU User Guide Glossary 46 ...

Page 48: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Page 49: ...d this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on g...

Page 50: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Page 51: ...ture extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cau...

Page 52: ...ification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under th...

Page 53: ...ng where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termin...

Page 54: ...aragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent lic...

Page 55: ...later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which futu...

Page 56: ...re designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipm...

Page 57: ...泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 TS 435XeU User Guide Notices 56 ...

Page 58: ...部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 435XeU User Guide Notices 57 ...

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