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QNAP TS-31P3 Series, User Manual

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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.

Disk Volume

RAID Recovery Support

Maximum Number of Removed Drives

Single

No

N/A

JBOD

Yes

1

RAID 0

Yes

1

RAID 1

Yes

1

RAID 5

Yes

2

RAID 6

Yes

3

RAID 10

No

N/A

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://docs.qnap.com

Service Portal

https://service.qnap.com

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

TS-x31P3 User Guide

Troubleshooting

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Summary of Contents for TS-31P3 Series

Page 1: ...TS x31P3 TS 231P3 TS 431P3 User Guide Document Version 1 13 05 2020...

Page 2: ...2 Replacing Memory Modules 16 QTS Installation 26 Installing QTS Using Qfinder Pro 26 Installing QTS Using the Cloud Key 27 4 Basic Operations Power Button 30 Reset Button 30 USB One Touch Copy Button...

Page 3: ...GNU Public License 38 FCC Notice 46 CE Notice 46 SJ T 11364 2006 47 2...

Page 4: ...that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Importa...

Page 5: ...ponent TS 231P3 2G TS 231P3 4G TS 431P3 2G TS 431P3 4G Processor CPU Annapurna Labs AL 314 Frequency Dual core 1 7 GHz Architecture ARM 32 bit Encryption engine AES 256 Memory Pre installed memory 2 G...

Page 6: ...3 0 Type A Note This USB port supports One Touch Copy Rear 2 x USB 3 0 Type A Interface Buttons Power Reset USB One Touch Copy Dimensions Form factor Tower Dimensions H x W x D 161 x 102 x 219 mm 6 34...

Page 7: ...are subject to change without prior notice To see the latest specifications go to https www qnap com Package Contents Item Quantity TS x31P3 1 AC power adapter 1 Power cord 1 Ethernet cables 2 x Cat5...

Page 8: ...4 Drive 1 LED 9 USB One Touch Copy button 5 Drive 2 LED 10 USB 3 0 One Touch Copy Type A port Rear Panel No Component No Component 1 Reset button 4 USB 3 0 Type A ports 2 2 5 Gigabit Ethernet port 5...

Page 9: ...System Board TS 431P3 Note The image does not include the chassis No Component No Component 1 Memory slot Drive Numbering TS 231P3 TS x31P3 User Guide Product Overview 8...

Page 10: ...r damage to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage t...

Page 11: ...atic surface without exposure to direct sunlight liquids or chemicals Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord Hardware and peripherals Storage dr...

Page 12: ...on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Instal...

Page 13: ...ve bays support SSD cache acceleration Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoi...

Page 14: ...a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws 4 Load the tray into the bay TS x31P3 User Guide Inst...

Page 15: ...electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and oth...

Page 16: ...a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay TS x31P3 User Guide Ins...

Page 17: ...y modules from authorized resellers Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic disch...

Page 18: ...drive tray a Pull the handle to release the tray b Pull the tray out Important Remember the number of each drive The drive trays will need to be returned to their original bays 5 Remove the case cover...

Page 19: ...ht side c Slide the case cover to the right so that the triangle icon is aligned with the unlock icon d Pull the case cover up until it completely detaches from the chassis 6 Remove the screws that se...

Page 20: ...7 Remove the screws that secure the drive tray chassis to the NAS TS x31P3 User Guide Installation and Configuration 19...

Page 21: ...e drive tray chassis up until it completely detaches from the NAS 9 Remove an existing module a Push the retention clips outward simultaneously to release the module TS x31P3 User Guide Installation a...

Page 22: ...module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot 10 Install a new module a Align the notch...

Page 23: ...k the module into place 11 Place the drive tray chassis onto the NAS a Align the SATA connector on the drive tray chassis with the SATA port on the system board b Carefully insert the SATA connector i...

Page 24: ...13 Attach the screws that secure the drive tray chassis to the back side of the NAS TS x31P3 User Guide Installation and Configuration 23...

Page 25: ...the chassis b Slide the case cover onto the chassis c Slide the case cover to the left so that the triangle icon is aligned with the lock icon d Place the NAS on its bottom side e Attach the screws th...

Page 26: ...le until it is locked into place 16 Connect all cables and external attachments 17 Power on the NAS 18 Verify that the module is recognized by the NAS a Log on to QTS as administrator b Go to Control...

Page 27: ...see Computer or mobile device myQNAPcloud account CloudKey Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NA...

Page 28: ...k Next 13 Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Review the settings 16 Click Apply A confirmation message appears Warning Clicking Confirm...

Page 29: ...est available version and then the NAS restarts after the download is complete If a newer version is not available the wizard automatically displays the Smart Installation Guide To install the out of...

Page 30: ...tings 19 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 20 Click Confirm QTS is installed TS x31P3 User Guide Installation and...

Page 31: ...ample if the MAC address of adapter 1 is 11 22 33 44 55 66 then the admin password will be 112233445566 Tip You can find the MAC address of adapter 1 using Qfinder Pro A label attached to the device a...

Page 32: ...kups The NAS only copies files that were modified or added after the last backup LEDs LEDs indicate system status and related information when the NAS is powered on The following LED information appli...

Page 33: ...ioning An error occurred when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data c...

Page 34: ...ve is being located in the operating system Red A drive read write error has occrred Flashes green The data is being accessed Green The drive can be accessed USB One Touch Copy Flashes blue 2 times pe...

Page 35: ...front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach its full capacity The disk volume has reache...

Page 36: ...ons RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 P...

Page 37: ...an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAI...

Page 38: ...ex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfind...

Page 39: ...QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically discla...

Page 40: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of...

Page 41: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form...

Page 42: ...not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit...

Page 43: ...curs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is charac...

Page 44: ...overed work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent...

Page 45: ...such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available f...

Page 46: ...published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptan...

Page 47: ...harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or...

Page 48: ...11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS x31P3 User Guide Notic...

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