NEC ServerCare Express5800/FT Warranty Download | Manualshive

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ServerCare

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E x p r e s s 5 8 0 0 / F T S e r v e r

S e r v i c e W a r r a n t y

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Summary of Contents for ServerCare Express5800/FT

Page 1: ...ServerCare sm E x p r e s s 5 8 0 0 F T S e r v e r S e r v i c e W a r r a n t y P r o g r a m ...

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Page 3: ...ormance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions America Inc To allow for design and specification improvements the information in this...

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Page 5: ...stered Limited Warranty 4 How Long is the Registered Limited Warranty 4 Who is Protected 4 What is Covered and What is Not Covered 4 What NEC Solutions America Will Pay For and what NEC Solutions America Will Not Pay For 5 How You Can Get Warranty Service 5 Limitation of Damages and Implied Warranties 6 ...

Page 6: ...y on parts and labor including 1 Year of CRU parts replacement CRU Customer Replacement Unit For those parts designated as CRU NEC will provide a part shipment to the customer within 72 hours after receipt of the defective part 1 Toll free hardware technical support five days a week 9 hours a day 8AM to 5PM local time in the continental US and Canada Monday through Friday 90 days telephone support...

Page 7: ...ed directly from NEC Solutions America separately or in combination EXTENDED WARRANTY 2 year Extends Standard Warranty for year 2 2 and 3 year Extends Standard Warranty for years 2 and 3 HARDWARE TELEPHONE SUPPORT COVERAGE 24 Hours Day 7 Days Week Support Coverage CRU ADVANCE SHIP PROGRAM Authorizes the advance shipment of replacement CRU parts prior to receiving the defective CRU Note Must also p...

Page 8: ...R PURCHASE 3 NECSAM will use commercially reasonable best efforts to provide next business day onsite service provided call for support is received by 3 00pm PST Monday through Friday NECSAM is not responsible for service calls missed outside the control of NECSAM If your location is outside of an NECSAM authorized third party provider s service coverage area the response time may be longer and or...

Page 9: ...ike kind and quality of those replaced How Long is the Registered Limited Warranty Parts and Labor are warranted for one 1 year from the date of the first end user purchase Spare parts are warranted for ninety 90 days Who is Protected This warranty may be enforced only by the original purchaser of the Product and is not transferable What is Covered and What is Not Covered Except as specified below...

Page 10: ...ssories used in connection with the Product 6 This warranty covers only NEC Solutions America supplied components Service required as a result of third party components is not covered under this warranty including third party software even if it is distributed by NECSAM What NEC Solutions America Will Pay For and what NEC Solutions America Will Not Pay For NEC Solutions America will pay labor and ...

Page 11: ... NEC authorizes on site service for your repair a qualified technician will arrive at your site the next business day from the time of dispatch If you are located outside of a service coverage area travel charges will be applied All parts or systems returned to NECSAM must be accompanied with an RMA Return Material Authorization number To obtain an RMA number for product return please contact the ...

Page 12: ...ranty gives you specific legal rights and you may also have other rights that vary from state to state and province to province Note All Products returned to NEC Solutions America for service MUST have prior approval This may be obtained by calling 1 866 269 1239 This Product is warranted in accordance with the terms of this limited warranty Consumers are cautioned that Product performance is affe...

Page 13: ...onvenient to register your new NEC Solutions America Express5800 FT Server so that you ll receive the fastest service and support we have to offer It s easy To register online just go to http www necsam com registration dfghsdfh gsdfghsdf ...

Page 14: ...2 ServerCare Service ...

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