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12.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

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Support and Other Resources

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URL

Documentation

https://docs.qnap.com

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Community Forum

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QNAP External RAID Enclosure User Guide

Troubleshooting

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Summary of Contents for TR-004U

Page 1: ...External RAID Enclosure TR 004U User Guide Document Version 3 07 12 2020 ...

Page 2: ...e RAID Enclosure to a NAS 16 Connecting the RAID Enclosure to a Server 17 Attaching the USB Cable Clip 18 Removing a USB Cable from the USB Cable Clip 20 Rail Kits 21 4 RAID Configuration Supported RAID Types 22 Storage Modes 23 Storage Modes and Platform Support 24 Mode Switch 24 Configuring RAID Settings Using the Mode Switch 25 5 Basic Operations Set Button 27 LEDs 27 Audio Alert 29 Standby Mod...

Page 3: ...Storage Snapshots 33 8 Notices Limited Warranty 34 Disclaimer 34 GNU Public License 34 FCC Notice 42 CE Notice 42 SJ T 11364 2006 42 VCCI Notice 43 BSMI Notice 43 2 ...

Page 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings ...

Page 5: ...ment Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Component TR 004U Ordering Information Ordering P N TR 004U ...

Page 6: ...supply unit 100W 100 240V AC 50 60 Hz open frame Warning To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Sound level 23 1 dB A Note The sound level was tested at a bystander position which is within one meter of the test device The test device operated at low speed with the maximum number of drives installed Fans Sys...

Page 7: ...rd 1 USB Type C to Type A connector cable 1 Drive tray keys 2 USB cable clip 1 Screws for 3 5 inch drives 16 Screws for 2 5 inch drives 12 Handle kit 2 x handles 2 x angle brackets 8 x screws Quick Installation Guide QIG 1 Components Front Panel No Component No Component 1 Drive LEDs 3 Status LED 2 USB LED Rear Panel QNAP External RAID Enclosure User Guide Product Overview 6 ...

Page 8: ...amage to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or mo...

Page 9: ...ipherals NAS or server Storage drives For details on compatible drives go to https www qnap com compatibility USB connector cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting up the RAID Enclosure 1 Place the RAID enclosure in an environment that meets the requirements For details see Installation Requirements 2 Install the RAID enclosure on a rack For details see the followin...

Page 10: ...e the following topics Connecting the RAID Enclosure to a NAS Connecting the RAID Enclosure to a Server 6 Power on the RAID enclosure 7 Optional Configure the RAID settings For details see RAID Configuration QNAP External RAID Enclosure User Guide Product Overview 9 ...

Page 11: ... Installing a drive deletes all data on the drive unless the RAID enclosure is in Individual or Software Control mode Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the RAID Enclosure 2 Remove a drive tray a Optional Unlock the tray Note The preinstalled drive trays come unlocked Important Ensure that the drive tray keys are stored in a safe place b Pull t...

Page 12: ... that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the drive bay a Insert the tray into the bay b Push the handle QNAP External RAID Enclosure User Guide Hardware Installation 11 ...

Page 13: ...up to 30 seconds to detect the installation of the new drive Installing 2 5 inch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive unless the RAID enclosure is in Individual or Software Control mode QNAP External RAID Enclosure User Guide Hardware Installation 12 ...

Page 14: ... enclosure 2 Remove a drive tray a Optional Unlock the tray Note The preinstalled drive trays come unlocked Important Ensure that the drive tray keys are stored in a safe place b Pull the handle to release the tray c Pull the tray out QNAP External RAID Enclosure User Guide Hardware Installation 13 ...

Page 15: ... that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the drive bay a Insert the tray into the bay b Push the handle QNAP External RAID Enclosure User Guide Hardware Installation 14 ...

Page 16: ...e up to 30 seconds to detect the installation of the new drive Installing Handles Installing handles enables you to better grip and secure the RAID enclosure 1 Power off the RAID enclosure 2 Install a handle on an angle bracket QNAP External RAID Enclosure User Guide Hardware Installation 15 ...

Page 17: ...es on the angle bracket with the holes on the chassis Note Ensure that the handle faces the same direction as the front panel b Attach the screws 4 Install a second handle on the other side of the chassis 5 Power on the RAID enclosure Connecting the RAID Enclosure to a NAS A QNAP NAS can support a maximum of two external RAID enclosures QNAP External RAID Enclosure User Guide Hardware Installation...

Page 18: ...TS as administrator b Go to Main Menu Storage Snapshots Overview Storage c Verify that the RAID enclosure is listed Connecting the RAID Enclosure to a Server A Windows macOS or Linux server does not limit the number of RAID enclosures it can support However QNAP recommends limiting the maximum number of connections to four RAID enclosures Warning Boot failures may occur when disconnecting and reco...

Page 19: ... or open QNAP External RAID Manager in Windows or macOS b Verify that the RAID enclosure is listed Attaching the USB Cable Clip Important The USB cable clip keeps the cable near the enclosure to avoid potential damage to the cable or any nearby components The clip is not intended to be removed after attaching it to the RAID enclosure 1 Insert the cable clip into the cable clip slot QNAP External R...

Page 20: ...2 Insert the cable into the clip 3 Fasten the clip to secure the cable QNAP External RAID Enclosure User Guide Hardware Installation 19 ...

Page 21: ...Removing a USB Cable from the USB Cable Clip 1 Release the cable clip 2 Remove the cable from the clip QNAP External RAID Enclosure User Guide Hardware Installation 20 ...

Page 22: ... kits are not included with the RAID enclosure and must be purchased separately For details contact an authorized reseller or go to http shop qnap com You can find installation information in the rail kit package QNAP External RAID Enclosure User Guide Hardware Installation 21 ...

Page 23: ... RAID group all disks function according to the capacity of the smallest disk For example if a RAID group contains five 2 TB disks and one 1 TB disk the total capacity will be 6 TB You can only use one disk type HDD or SSD in a RAID group Combining different types of disk in one RAID group is not supported QNAP recommends creating separate RAID groups for each capacity and type of disk Note The RA...

Page 24: ... group does not format the drives RAID 5 3 or more Data and parity information are striped across all disks The capacity of one disk is lost for parity This means that if any one disk fails it can be replaced and the data on it can be restored Striping means read speeds are increased with each additional disk RAID 5 is recommended for a good balance between data protection and speed RAID 10 4 Ever...

Page 25: ...nd Platform Support Configuration NAS Storage Mode External Storage Mode Software Control Required Yes Individual No Yes JBOD Yes Yes RAID 0 1 5 10 Yes Yes Multiple RAID Groups No Yes Mode Switch You can configure RAID settings manually using the Mode switch on the rear panel of the RAID enclosure by moving the switches to the corresponding positions as illustrated above Important QNAP recommends ...

Page 26: ...y QNAP External RAID Manager Do not use QNAP External RAID Manager at the same time as any other RAID management software Doing so may affect the response time of QNAP External RAID Manager Configuring RAID Settings Using the Mode Switch Switching From Individual Mode to a RAID Mode or Software Control Mode Warning Configuring RAID settings deletes all data on the drives except when switching to o...

Page 27: ... enclosure beeps once Tip Stop here if you want to keep the RAID enclosure in Individual mode 4 Set the Mode switch to Software Control or the desired RAID setting 5 Press and hold the Set button for three seconds The RAID enclosure beeps once Note Pressing the Set button is not necessary when switching to Software Control mode 6 Verify that the settings have been applied a Open QNAP External RAID...

Page 28: ...ernal RAID enclosure For details see Mode Switch LEDs LEDs indicate system status and related information when the external RAID enclosure is powered on The following LED information applies only when the drive is correctly installed and when the RAID enclosure is connected For details on the location of the LEDs see Components QNAP External RAID Enclosure User Guide Basic Operations 27 ...

Page 29: ...ure is in standby mode but the system is abnormal Flashes green every 2 seconds All drives are in standby mode Flashes green every second The RAID enclosure is not configured Flashes green and red alternately every 0 5 seconds The drive is being formatted The device firmware is being updated Important When updating the device firmware do not remove the power cable USB cable or force exit the appli...

Page 30: ...d 3 The system fan is not functioning The system or drives are overheating The drives are in degraded mode The user tried to copy RAID enclosure data to an external storage device but the data cannot be copied Long beep 3 seconds 3 The disk volume is about to reach its full capacity The disk volume has reached its full capacity The user started the drive rebuilding process A drive is installed or ...

Page 31: ...by mode or is powered off The RAID enclosure only enters sleep mode if the USB power design of the host supports this feature The USB cable is disconnected Note The RAID enclosure will not enter standby mode during RAID rebuilding If prompted to enter standby mode during RAID rebuilding the RAID enclosure will finish RAID rebuilding before entering standby mode QNAP External RAID Enclosure User Gu...

Page 32: ...g situations RAID 1 One member drive fails RAID 5 One member drive fails RAID 10 One member drive fails Two member drives fail one in bay 1 or 2 and one in bay 3 or 4 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage External Storage 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from...

Page 33: ...Rebuilding Support and Other Resources QNAP provides the following resources Resource URL Documentation https docs qnap com Helpdesk https helpdesk qnap com Downloads https download qnap com Community Forum https forum qnap com QNAP External RAID Enclosure User Guide Troubleshooting 32 ...

Page 34: ... Windows and macOS utility that allows you to view and configure QNAP external RAID enclosures Storage Snapshots QTS utility that allows you to view and configure QNAP external RAID enclosures connected to a QNAP NAS QNAP External RAID Enclosure User Guide Glossary 33 ...

Page 35: ...es no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any individual ...

Page 36: ...ion of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purp...

Page 37: ...he Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicit...

Page 38: ...ined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggrega...

Page 39: ...art of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the ability to in...

Page 40: ...rk except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless and until ...

Page 41: ...greement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source to be so...

Page 42: ... by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed on any au...

Page 43: ... equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Any modifications mad...

Page 44: ...0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 VCCI Notice この装置はクラス A 情報技術装置ですこの装置を家庭環境で使用すると電波妨害を引き起こすことがありますこの場合には使用者が適切な対策を講ずるよう要求されることがあります VCCI A BSMI Notice 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 QNAP External RAID Enclosure User Guide Notices 43 ...

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