QNAP QG-103N, User Manual, Page: 98 / 118

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Wireless LAN connection
Wireless LAN connection to a smartphone, tablet or computer
cannot be established.

Make sure that this unit and your device are turned on and the wireless LAN function of
your device is enabled.

Ambient conditions (obstacles between this unit and your device, electromagnetic
interference, wall materials, etc.) may adversely affect the wireless communication
range. Change the location of this unit, or move your device and this unit closer
together. If the problem is not resolved, restart the unit or press the RESET switch to set
the unit to the factory defaults (*)

This unit and your device may be too far away from each other. Move them closer
together.

The wireless LAN this unit is connected to may have a problem. Consult the network
administrator.

The number of users connected to this unit may have reached the maximum limit (20).

Equipment that uses the 2.4 GHz frequency band, such as a microwave oven or
Bluetooth device, may be in use near this unit. Move such equipment away from this
unit, or turn the equipment off.

When you are using a password to secure connection between this unit and your device,
make sure that you are entering the correct password. If you have forgotten the
password, restore the factory default settings by pressing RESET switch (*).

The wireless LAN function cannot be used while connecting this unit to a computer
using a USB cable.

While connecting this unit to a USB AC adaptor, the memory card inserted in this unit
can be read or written via the wireless LAN function; however, the USB device
connected to this unit cannot be read or written.
*Since all settings on this unit will be initialized, it is recommended that you take notes of
settings before restoring the factory defaults.
I found two wireless names (SSIDs), both of which start with
"QG" and I cannot determine which one should be used.

Another person may be using their QGenie nearby. Press the information button and
check wireless name shown on OLED screen. Select that wireless network.