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If you have difficulties setting up the 2001, try the following:
1
Make sure interface cables and power cords are
secure.
2
Make sure the other hardware and software meet the
minimum requirements listed in “Minimum System
Requirements for the 2001 Peripheral Unit” on page 3
of this guide.
3
Review the setup procedure, making sure you fol-
lowed all the steps necessary for your version of the
product. (See “Products Covered by this Setup
Guide” on page 1 for more information.)
If you still can’t resolve the problem, see “Getting Help” to find
out how to contact us.
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In the US, QMS Customer Technical Assurance (CTA) is
available from 7 am to 6 pm, Central Time, at (205) 633-
4500*. You can also fax questions to CTA at (205) 633-3716.
Please indicate whether you would like a reply by fax or by
phone. In other countries, refer to the “QMS World-wide
Offices” section for the telephone number of the QMS office
closest to you.
If you call for assistance, have the following information ready
so our technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The name of your system (QMS 2001 Knowledge System
or QMS 2001 Knowledge System
PC)
The amount of RAM installed on your 2001 and your com-
puter
If the 2001 is connected to an external computer, the
make and model of the computer
The versions of QMS Manager, DOS, and Windows
you’re using
The make and model of your fax board
The specific application and version you’re having trouble
with
The contents of your CONFIG.SYS file and your
AUTOEXEC.BAT file
The contents of your WIN.INI and SYSTEM.INI files (in
the Windows subdirectory
)
*The 205 area code changes to 334 on January 15, 1995.
