Qiagen Q-Base, User Manual, Page: 32 / 40

Q-Base User Manual 03/2019 32
6.3.1.4 Why is the QIAcube Connect App sometimes reacting as if delayed?
Each time a QIAcube Connect instrument is turned on, all data (e.g., protocol files) will be uploaded
to Q-Base. During this upload phase, the QIAcube Connect App reaction time is impaired. Wait
for 10 minutes and retry.
If you have multiple QIAcube Connect instruments connected, we recommend removing from the
instruments any protocols that are not used. This reduces the time required to upload and parse the
protocols on the Q-Base and will significantly increase the speed of the QIAcube Connect App.
6.3.1.5 Why are not all applications/kits/protocol files visible in the run setup?
Each time a QIAcube Connect instrument is switched on, all data (e.g., protocol files) will be
uploaded to Q-Base. During this upload phase, the QIAcube Connect App is not able to show the
files that have not yet been uploaded for run setup. Wait for 10 minutes and retry.
6.3.1.6 How can I retrieve a forgotten password?
If the password is lost, it can be reset by performing a factory reset of Q-Base (see Section 4.6,
“Factory reset of Q-Base”).
6.3.1.7 Can the number of run records be changed?
Yes, the number of run records can be set using the Q-Base Administration Portal. Refer to Section
4.5.5 for details. The default value is 60.
6.3.1.8 What should I do if the QIAcube Connect App freezes?
Force stop the QIAcube Connect App. Press the button next to the Home button to launch the app
list, select the QIAcube Connect App and swipe to the right. Restart the QIAcube Connect App.
6.3.1.9 Why can’t I reach the Q-Base Administration Portal?
Make sure that you have successfully placed the Q-Base into your network and it has a valid IP
address. Then enter https:\\IP-address in your internet browser window (“IP-address” is the actual
IP address of your Q-Base). Make sure to include the “s” in “https:\\”. Q-Base uses a self-signed
certificate for the https connection. Therefore, the browser may issue a security warning. Ignore the
warning or add an exception to access the Q-Base configuration.