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OMSEM5000 Iss. 01
10
WARRANTY
QED will repair or replace (at QED’s discretion) any goods supplied by the company in respect to defects
arising within
12 months
from date of purchase or delivery, whichever is later, provided that:
•
The model is a SEM5000 gas analyser.
•
The defect is due to faulty parts or workmanship provided by QED.
•
Proof of delivery/purchase must be provided to QED for any claims. This includes a QED
sales order, invoice, or delivery note.
•
All warranty repairs can only be carried out by QED or its authorised agents. In certain
circumstances, permission may be granted by QED for the owner to replace a supplied
part under warranty.
•
Any repair or replacement component under warranty will not extend the warranty period
of the analyser.
•
Products must have been returned for service and calibration as recommended by QED as
per the individual operating manual.
•
Where replacement parts have been supplied by QED under warranty, the replaced parts
must be returned to QED. If not returned, QED reserve the right to charge for the
replacement part.
•
If no fault is found an investigation charge may apply.
•
QED’s Technical Support MUST be notified in the event of a pending warranty claim. They
will then issue a returns reference number that must be included in any return. Failure to
provide this will void any warranty claim.
The following is not included:
•
Normal wear and tear of parts that might wear out over time, or be consumed, is not
covered. Parts not covered include, but not limited to the PTFE filter and tubing.
•
A service is not part of a warranty claim.
•
Accidental damage, including dropping during use.
•
Damage as a result of vandalism.
•
Faults arising from use of the equipment that is not in accordance with standard operating
procedures laid out in
QED’s operating manual.
•
Faults arising from use of the equipment in unsuitable applications.
•
Repairs or alterations carried out by parties other than QED, its authorised agents, or under
the instruction of QED.
•
Any data stored on the equipment that may be lost.
•
A claim due to a failure in maintaining the analyser in accordance with the operating
manual.
•
A claim as a result of poor quality or inadequate repairs.
•
Any business-related losses such as income, profits, and contracts (as far as the law
allows).
