44
TROUBLESHOOTING
For each employee, go to edit button and uncheck the INACTIVE check
box located under HOURLY PAY RATE.
From the PAYROLL ICON on the VERTICAL ICON BAR, click GET
PUNCHES.
Note: Pyramid highly recommends the use of surge protectors to prevent data
loss. In the event that you are in an area where power surges are common,
Pyramid recommends the use of a battery backup system.
In the event that you cannot recapture your data using these methods,
please contact Pyramid for additional support.
Moving TimeTrax Bio From One Computer to Another:
•
Reload your TimeTrax Bio software as shown in the
Installing the
Software
section of this manual.
Note: Please make sure that you are
installing the same version that you are currently running.
• You will need to copy the .mdb files and the pyramid.ini file from
the TimeTrax folder located in C:\Program Files\Pyramid directory.
1. Right click on the START button of your desktop and select
EXPLORE.
2. Navigate to C:\Program Files\Pyramid\TimeTrax.
3. From VIEW TAB, click DETAILS.
4. From TOOLS TAB, click FOLDER OPTIONS.
Press the F12 key on
your keyboard and the
screen below will appear.
Click EMERGENCY
DOWNLOAD ALL
STORED PUNCHES.
Once the emergency
download is complete,
make sure you go back
and make the employees
that you activated,
inactive again. Click
HIDE THE INACTIVE
EMPLOYEES Tab.