manualshive.com logo in svg

Pyle PIPCAM12, User Manual, Page: 75 / 75

Share
Download
Pyle PIPCAM12 User Manual Download Page 75

More Security ,More Convenience

- 53 

-

6. OBTAINING TECHNICAL SUPPORT

While we hope your experience with the IP CAMERA network camera is enjoyable and easy to use, you may 
experience some issues or have some questions that this User’s Guide has not answered. Please contact 
your reseller and ask for help firstly, if they could not resolve your issue, please contact our company.

This user manual is based on the latest version of our camera. 
System Firmware: 17.1.2.22

If your cameras do not support some special functions showed in the manual, please contact our technical 
support team to obtain the latest Firmware and WEB UI file for doing upgrade.

Summary of Contents for PIPCAM12

Page 1: ...More Security More Convenience IP Wireless Wired Camera User Manual...

Page 2: ...ks in the document can be found in the support section at www pipcamwireless com using search Prepare the camera 1 Plug your camera into power 2 Attach the wireless antenna to your camera If applicabl...

Page 3: ...flash when plugged into power and ethernet Add the Camera in the Mobile App 1 Check your mobile phone is connected to WiFi Navigate to the system setting in your smartphone and verify you are connecte...

Page 4: ...3 Select the Add Camera tab Then select QRCode...

Page 5: ...4 Scan the QR code on the bottom or body of the camera If multiple stickers make sure to scan the one with the unique code printed on the bottom not the website name...

Page 6: ...5 Type the camera s default password pylecam OR 000000 This will depend on your camera s release version...

Page 7: ...ot accepted Do a hardware reset to reset the camera back to factory default http pyleaudio helpshift com a pyle ip s general f how can i hardware reset my camera 6 Go back to the Camera tab and select...

Page 8: ...Wireless Setup After checking the connection works on a wired connection we are ready to setup wireless 1 Select the i icon to access the cameras settings...

Page 9: ...2 Select Advanced Setting WiFi...

Page 10: ......

Page 11: ...3 Now you should see a list of all the wireless networks detected by your camera Select your home wireless network input the password select join...

Page 12: ......

Page 13: ...etected See FAQ online https pyleaudio helpshift com a pyle ip s general f i don t see any networks detected when setting up wifi Or go to the FAQ on pipcamwireless com and search I don t see any netw...

Page 14: ...ered and saved in the app Wait a full minute to allow the camera to load Back out to the first window of the camera settings Tap Advanced Setting Look for your router s name to appear next to the WiFi...

Page 15: ...hernet cable and try 1 Setting the wireless password again Check password is entered correctly Passwords are case sensitive the app will not give you incorrect wifi password indication 2 Try a hardwar...

Page 16: ...the same network Verify the setup PC is on the SAME network as the wireless router in your home 1 Plug your camera into power 2 Attach the wireless antenna to your camera If Applicable 3 Plug your cam...

Page 17: ...w lights at the back of my camera do not flash when plugged into power and ethernet 5 Copy Paste or type the link below into your Internet browser to Download the software package online www pyleaudio...

Page 18: ...k again your PC and camera are connected to the same wireless network Verify you do not have any network security settings that will hide the network Try a hardware reset by holding in the camera rese...

Page 19: ...Internet Explorer skip to the link at the end of the guide to learn how to install the Active X plugin then resume step 12 for wireless configuration 10 Select the login option appropriate for your b...

Page 20: ...server push mode now Your login password may be incorrect try both default passwords suggested step 11 If still no video do a hardware reset to make sure the camera password is set back to default pas...

Page 21: ...don t see any networks detected when setting up wifi Or go to the FAQ on pipcamwireless com and search the FAQ I don t see any networks detected 3 Click on your router s name in the list then enter y...

Page 22: ...t wait a bit before trying to adjust the camera or refresh the app PIPCAM5 You should see the white LED indicator go out as soon as you pull out the network cable after 1 2 min the LED indicator shoul...

Page 23: ...l you set up DDNS and port forwarding in your router https pyleaudio helpshift com a pyle ip s pipcam5 pipcam12 pipcam15 pipcam25 f how do i set up web ui ddns remote viewing recording multi camera Al...

Page 24: ...21 3 2 NETWORK SETTINGS 26 3 3 BASIC NETWORK SETTINGS 26 3 4 WIRELESS LAN SETTINGS 28 3 5 ADSL SETTINGS 30 3 6 UPNP SETTINGS 30 3 7 DDNS SERVICE SETTINGS 30 3 8 P2P SETTINGS 34 3 9 SYSTEM SETTINGS 34...

Page 25: ...ur home and your office Also controlling and managing images are simple by clicking the website through the network 1 1 Features Powerful high speed video protocol processor High sensitivity 1 4 CMOS...

Page 26: ...d LED For night vision Figure 1 1 3 LENS CMOS sensor with fixed focus lens Default is 6mm 3 6mm optional 4 Network Indicator LED If there is network activity the LED will blink 5 Microphone Build in m...

Page 27: ...he factory default Parameter Please keep the power on when do RESET 1 3 3 Back View Figure 1 3 There are some stickers at the bottom such as MAC address sticker QC sticker etc If your camera does not...

Page 28: ...y we suggest that turn off your Firewall and Antivirus before install the ActiveX Don t worry it is safe Software installation is the key to the successful use of this product Install the follow softw...

Page 29: ...will be listed and the total number is displayed in the result field as shown in Figure 1 9 3 The IP Cameras installed within LAN do not share the same subnet with the monitoring PC A prompt as shown...

Page 30: ...which camera is it Sometimes if there is no IP address showed on the IP Camera tool maybe it s blocked by firewall then add the MAC ID to the router and give it a fixed IP or add the MAC ID as a trus...

Page 31: ...Here gateway is the LAN IP of your router DNS Server IP address of IPS network provider You can also set it s the same as the Gateway NOTE You can find the Subnet Mask Gateway DNS Server from your rou...

Page 32: ...he network cable 2 1 1 4 Refresh Camera List Refresh camera list manually 2 1 1 5 Flush Arp Buffer When cable network and wireless network of the device are fixed IP address There is a problem you may...

Page 33: ...word the Sign In interface will pop up There are three models to login 1 Active Mode For IE Browser available in IE6 0 or above explorer 2 Server Push Mode available in Firefox Safari and Google Chrom...

Page 34: ...The first time login the camera maybe get ActiveX prompt as the picture above please click the prompt and choose Run Add on refresh and login the camera again then will see live video details as belo...

Page 35: ...ontrol and Plug ins all the ActiveX options set to be Enable Especially Enable Download unsigned ActiveX controls Enable Initialize and script ActiveX controls not marked as safe Enable Run ActiveX co...

Page 36: ...f you couldn t see live video please close your firewall or anti virus software and try again 2 4 For Safari Firefox Google Browser Choose Server Push Mode For Safari Firefox Google Browser and sign i...

Page 37: ...video then it can work with our IP Camera 2 6 ActiveX Mode For IE Browser Figure 3 4 Login the camera in ActiveX mode the main User Interface as below NOTE There are 3 levels of users Visitor Operato...

Page 38: ...m CH1 to CH9 NOTE If you want to view 4 9 channels you should set the Multi Device firstly See 3 1 Multi Device Settings Status of Channels There are 9 icons at the bottom of the UI which show the sta...

Page 39: ...he OSD text color as black yellow red white blue etc Add time stamp on record Click this there will be time OSD on record video files Figure 3 7 Rate and Resolution Rate Set video frame here from full...

Page 40: ...r you set Figure 10 8 Figure11 0 Click it to collect the sound around the camera if you plug a earphone or a speaker in the computer which you are using you will hear the sound around the camera This...

Page 41: ...ns as below Figure 4 1 Audio Video Settings Figure 4 2 Audio buffer Click this icon it will show five numbers which means 1 2 3 4 5 seconds buffer of audio Reversal Click this icon to see the reversal...

Page 42: ...E If you login the camera there is no video displayed and the parameter of bright contrast is blank maybe you can try to click default all to set the parameters back to factory setting to get live vid...

Page 43: ...e you can see all devices searched in LAN The 1st device is the default one You can add more cameras listed in LAN for monitoring This web software supports up to 9 IP Cameras online simultaneously Cl...

Page 44: ...More Security More Convenience 22 Figure 4 7 Click Live Video and then select to see four channels or click to see nine channels Figure 4 8...

Page 45: ...work well with DDNS Login the first camera by DDNS domain name and port this camera will be as the host camera Figure 5 0 Click Multi Device select Multi Device Settings Choose the 2nd Device fill in...

Page 46: ...can use the same DDNS domain name just set different port number for each different camera Figure 5 1 Note Add the other camera in the same way Click submit to add all of them Figure 5 2 Click Live V...

Page 47: ...u want to upgrade the camera please upgrade Device Firmware first then upgrade Web UI Click Browse and choose correct bin file then click Submit to do upgrading NOTE Before doing upgrade via Browser p...

Page 48: ...vice will reboot 3 1 5 Reboot Device Figure 5 5 Click Reboot the device will pop up a prompt select OK then the device will reboot Figure 5 6 3 2 Network Settings Click Network will pop up the prompt...

Page 49: ...Please check the Local Area Connection Status of your computer it contains all these information steps as below 1 Control Panel Network Connections Local Area Connections Support Details 2 Find the l...

Page 50: ...Lan Settings Figure 6 1 1 Make sure the router is wireless router 2 Make sure the Wi Fi antenna installed 3 Make sure whether there is encryption of the WLAN of router if there is encryption keep the...

Page 51: ...More Security More Convenience 29 Figure 6 3 Figure 6 4 Figure 6 5...

Page 52: ...port UPnP port forwarding automatically It s helpful for using DDNS if your router support UPnP then you no need do port forwarding in router Figure 6 9 NOTE Here UPnP only for port forwarding now It...

Page 53: ...Party DDNS Figure 7 1 If you use third party DDNS please choose the server you use such as 3322 org or dyndns org as below Figure 7 2 Figure 7 3 You have to register an account firstly keep the user...

Page 54: ...rwarding in router refer to the IP of your camera correctly then the DDNS will work Because there are so many kinds of routers from all over the world so it s difficult to show a fix steps but there a...

Page 55: ...igure 7 6 1 Login the router 2 Choose Advanced select Virtual Servers 3 Input the port IP address Protocol then click save NOTE The public port private port should be the same as camera s port choose...

Page 56: ...More Security More Convenience 34 Figure 7 8 Figure 7 9 3 8 P2P Settings All MJPEG IPCamera have a Built in P2P UID in Web software Such as D7W88H6E8GAA8HPMW7ZJ 3 9 System Settings...

Page 57: ...Alarm Status DDNS Status UPnP Status Figure 8 1 3 10 Alias Settings Default device name is anonymous You set any new name for your camera here then click Submit Figure 8 2 3 11 Date Time Settings Set...

Page 58: ...t the user names and password as Administrator Operator or Visitor the permission for them as below Visitor In this mode you can only view Details 2 7 Operator You can control the direction of IP Came...

Page 59: ...extinguished Keep OFF 3 14 Backup Restore Figure 8 7 1 Backup Backup IP Camera all the Parameter if you want to save all the current settings that you have set already you can click Submit then all t...

Page 60: ...of auto Maintain setting is same as the PC time 3 17 Other Settings Figure 8 9 Figure 9 0 Here you can configure some additional functions such as Motion Detection Alarm IO Linkage Schedule FTP Upload...

Page 61: ...please select authentication SMTP User Input correct SMTP User here Some SMTP User is the sender s full email address such as test qq com some are without suffix only the username such as test SMTP P...

Page 62: ...the internet IP by mail For example IPCAM s URL is http 121 213 109 69 1008 3 19 FTP Service Settings Set the FTP Service you can upload images to your FTP server when motion detection triggered Figur...

Page 63: ...the folder exists and your account is authorized 6 Error in PASV mode Please be sure the server support PASV mode 7 Error in PORT mode PASV mode should be selected if the device is behind a NAT 8 Can...

Page 64: ...er enable motion detect armed if there is motion triggered the Alarm Status will turn to Motion Detect Alarm Figure 9 8 Figure 9 8 3 20 2 Motion Detect Sensibility You can choose level 1 10 level 10 m...

Page 65: ...to enable it Figure 10 0 There are two options for Trigger Level Figure 10 1 High When the external alarm device is close then the alarm triggered Low When the external alarm device is switching off t...

Page 66: ...nce alarmed Firstly you should finish the Mail Service Settings Figure 9 1 NOTE It usually will send 6 snapshots by one email to your mailbox for each alarm triggered Each alarm will last for 60 secon...

Page 67: ...rd automatically for approx one minute You can find the record file in the folder which you set Figure 10 9 4 If you set Send Mail on Alarm you will receive email alarm alert once motion triggered Fig...

Page 68: ...re set Figure 11 0 NOTE If you couldn t set the path here in Windows 7 or Vista please do it as below Windows7 or Vista s security level is higher than Windows XP 2000 for Path Settings 1 User could a...

Page 69: ...gs functions are controlled by ActiveX so if you use Safari Firefox Google chrome browser it is impossible to find these options The other functions are the same as ActiveX Mode For IE Browser 3 24 Si...

Page 70: ...ease choose Obtain IP from DHCP server Figure 2 2 If it still show this error after obtain IP from DHCP server Please check local area connection of your computer change subnet gateway of the camera K...

Page 71: ...ed site to solve this issue The step is IE browser Tool Internet Proper Security Trusted sites Sites Add 2 You can also run the IE as administrator input the IP address of the camera manually 4 1 9 I...

Page 72: ...isitors Too many visitors will slow down the image frame rate 4 Choice of switch or hub Use a switch for multiple IP Camera Servers rather than a HUB 4 1 15 How to register an account from DDNS web Yo...

Page 73: ...System Interface 10Base T 100Base TX Ethernet Port Supported Protocol TCP IP DHCP SMTP HTTP DDNS UPNP PPPoE FTP DNS UDP GPRS Wireless LAN Support wireless network Wi Fi 802 11 b g n WEP Encryption Di...

Page 74: ...e 10Base T 100Base TX Ethernet Port Supported Protocol TCP IP DHCP SMTP HTTP DDNS UPNP PPPoE FTP DNS UDP GPRS Wireless LAN Support wireless network Wi Fi 802 11 b g n WEP Encryption Disable 64 bit 128...

Page 75: ...s User s Guide has not answered Please contact your reseller and ask for help firstly if they could not resolve your issue please contact our company This user manual is based on the latest version of...

Reviews:

No comments