13
VIP-CAM-CTRL1 USER MANUAL
VERSION 1.0
arriving freight collect or without an RMA number. Any authorized returned merchandise must be accompanied
by a note describing the reason for return, along with contact information including name, phone number,
return mailing and shipping addresses, e-mail address, and RMA number.
On any products returned and accepted with an RMA number, return freight charges following repair of items
under warranty shall be paid by PureLink, shipping by the standard ground carrier of its choice.
ADVANCE WARRANTY REPLACEMENTS
PureLink’s advance replacement service offers a Replacement Unit upon request - free of charge for eligible
products purchased less than one (1) year of the warranty claim. Products purchased more than one (1) year
prior to the warranty claim do not qualify for advance replacement services.
Advance replacement requests must be validated by a member of PureLink’s Technical Support Team.
Replacement units may be new or refurbished and is subject to availability. PureLink is responsible for shipping
the Replacement Unit to your designated location by standard ground service. All other shipping methods will
be responsibility of the Dealer.
Original Unit Return
– the Original Unit must be returned within thirty (30) calendar days of the return
authorization date. Failure to return the Original Unit within this period will be subject to a minimum 15% re-
stocking fee. Dealer is solely responsible for the shipping of the Original Unit to PureLink.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify PureLink within the warranty periods described above by calling
PureLink’s Technical Support Department at 1-201-488-3232. PureLink, in its sole discretion, will determine what
action, if any, is required under this warranty.
Most problems can be corrected over the phone through close cooperation between Customer and a PureLink
technician. To better enable PureLink to address a warranty claim, please have the Product’s serial and model
numbers. If PureLink, in its sole discretion, determines that an on-site visit or other remedial action is necessary,
PureLink may send a representative to Customer’s site.
CUSTOMER SERVICE
Technical support inquiries can be submitted electronically at
purelinkav.com/tickets
.
For immediate assistance please contact PureLink’s Customer Care Team at
+1 (201) 488-3232