12
CustomerService
@
GQBrands.com
GQBrands.com
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “My Frame seems wobbly.
What’s wrong?”
Answer: Make sure that the T-Section/
Leg pieces have the flat metal side on
the OUTSIDE of the trampoline frame.
The spring tension will hold the frame
inwards, but the metal plates need to be
facing the outside for frame stability. If
the frame is still wobbly, make sure that
you remembered to fully tighten the nuts
and bolts once the frame was assembled.
• Question: “When I am using the
trampoline I feel the springs pinching my
feet. How do I fix this?
Answer: 1) There is a chance that the
Frame Pad was installed the wrong
way. The Spring ends should be facing
the floor when in use. 2) When using
the trampoline, remember to wear
comfortable socks, jumping on the
trampoline barefoot is unsafe.
• Question: “One of my trampoline legs has
broken” or “The trampoline padding or
mat is damaged, how do I replace it?”
Answer: If you are still within your
warranty period (90 days from initial
purchase) You should contact customer
service and request more information.
• Question: “I had a part missing from my
box” or “something was damaged during
assembly, can you send it to me?”
Answer: If it has been 30 days or less
from the date of your initial purchase,
you can contact customer service for a
replacement part to be issued.
