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FACTORY SERVICE POLICY
If you are experiencing a problem with your Pulsafeeder pump, first review the IOM, and consult
the troubleshooting guide. If the problem is not covered or cannot be solved, please contact your
local PULSA Series Sales Representative or our Technical Service Department at (585) 292-8000
for further assistance.
Trained individuals are available to diagnose your problem and arrange a solution. Solutions may
include purchasing a replacement unit or returning the pump or components to the factory for
inspection and repair. All returns require a Return Material Authorization (R.M.A.) number to be
issued by Pulsafeeder.
Certain components may be purchased for replacement. Parts purchased to correct a warranty
issue may be credited after examination of the original parts by Pulsafeeder personnel. Parts
returned for warranty consideration that test satisfactorily, will be sent back to the originator
freight collect.
Any field modifications will void the Pulsafeeder warranty. Out-of-warranty repairs will be
subject to Pulsafeeder's standard bench fees and testing costs associated with replacement
components.
Notice
Information and specifications in this document are subject to change without notice.
Revision History:
Rev A (01-01-11)
-
Original Release Date
Rev B (04-7-14)
-
Updated label graphics
-
Updated electrical drawings
-
Updated maintenance and retrofit information (section 9)
Copyright
Copyright © 2014 Pulsafeeder, Inc. All rights reserved.
Information in this document is subject to change without notice. No part of this publication may
be reproduced, stored in a retrieval system or transmitted in any form or any means electronic or
mechanical, including photocopying and recording for any purpose other than the purchaser’s
personal use without the written permission of Pulsafeeder, Inc.
Trademarks
PULSAR
®
is a registered trademark of Pulsafeeder, Inc.
PULSAR HypoPump
®
is a registered trademark of Pulsafeeder, Inc.
PULSAR Shadow
®
is a registered trademark of Pulsafeeder, Inc.
