Puloon SiriUs-I, User Manual

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2)
Problems during printing
Problem Possible Reasons Solutions
The receipt can’t be ejected
out smoothly.
Paper jams. Check paper feeding path, remove
wastepaper and reload paper.
Printout is not clear. The paper is loaded in wrong
direction or its quality is poor.
Load the paper roll correctly.
Use recommended paper or its
equivalents.
Print head needs cleaning. Clean the print head.
The print darkness is too low. Adjust print darkness (＊)
Input voltage is too low. Use the power supply which meets
requirements.
Cutter works abnormally. Paper jams in cutter. Check if there are sundries in
cutter
path(＊), contact with SNBC or
your
local distributor.
The cutter is broken. Check if there are sundries in
cutter
path(＊), contact with SNBC or
your
local distributor.
Printing data is lost and no
printing.
The platen roller is not closed. Close the platen roller properly.
Paper jams. Remove jammed paper.
* To adjust print darkness, contact with our distributors or SNBC.
* If paper jams in cutter, please remove the jammed paper firstly, and then press CUT button to
reset
the cutter.
3)
Problems during paper output
Problem Possible Reasons Solutions
The printer stops printing
and warns error during
printing
Paper end. Install a new paper roll.
Paper jams in cutter.
Check if there are sundries in
cutter path.
Dust or wastepaper covers the
paper near end sensor.
Clean the paper near end sensor.