(Image) 0A1 Watch Operation Guide 0
Document Version V1.0
Operating instructions
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4.3.3
Processing time for returning to the factory for maintenance
After your maintenance application is approved, Purdue Technology Co., Ltd. will
complete the maintenance for you within 30 days from the date of receiving the problem
goods you sent back. If the service is delayed due to national statutory holidays or the
after-sales service centers of some brand manufacturers, the repair time will be extended
accordingly. Please understand the inconvenience caused to you.
4.3.4
About the refund time
After the approval of Purdue Technology, the refund will be transferred to the other
party's bank account within 10 working days after receiving the return.
4.4
After-sales service instructions within the warranty scope
4.4.1
Remote technical guidance services
Purdue Technology provides online and remote technical support channels within 30
minutes after the occurrence of after-sales problems, and customers need to cooperate
with technical engineers for problem diagnosis and troubleshooting.
4.4.2
On-site service
If the problem must be solved by the technical engineer of Purdue Technology, if the
customer is located in a city directly operated by our company, Purdue Technology will
assign professional technicians to provide free on-site service within 24 hours after the
after-sales problem occurs; In other areas, professional technicians are assigned to
provide free on-site service within 72 hours after the occurrence of after-sales problems.
4.5
After-sales service beyond warranty
4.5.1
Remote technical guidance services
Purdue Technology officials provide free online and remote technical support
channels for products outside the warranty scope within 30 minutes after after-sales
problems occur, and customers cooperate with technical engineers to diagnose and repair
problems.
4.5.2
After-sales service expense standard beyond the warranty scope
The service fee of Purdue Technology includes: after-sales maintenance fee and
spare parts fee.
Purdue Technology technicians provide remote technical guidance services,
customer assistance to deal with the problem, Purdue Technology only charges
for spare parts.
The after-sales service provided by Purdue Technology technicians includes the
cost of spare parts and after-sales maintenance.
From the date of completion of the paid repair of the product, Purdue Technology
provides a 90-day warranty period for the replaced parts, and the unreplaced
parts are not covered by the warranty.
Charging standard for after-sales maintenance:
Within 100 kilometers (including 100 kilometers), 400 yuan per time.
100 km to 300 km (including 300 km) 800 yuan/time.
