Warranty and Technical Support
Tsunami
®
MultiPoint 10200 Series - Antenna Installation Guide
28
Telephone Support
Contact technical support via telephone as follows:
USA and Canada Customers
•
Phone
: +1-408-383-7700; +1-866-674-6626
•
Business Hours
: Tier 1 support: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PST (UTC/GMT -7 hrs)
International Customers
•
Phone
: +1-408-383-7700
•
Business Hours
: Tier 1 support: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PST (UTC/GMT -7 hrs)
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak
bundles are considered an upgrade to the standard product warranty and not an extension
.
3.3 Additional Information on ServPak Options
Advanced Replacement of Hardware
In the event of a hardware failure, our guaranteed turnaround time for return to factory repair is 30 days or less. Customers
who purchase this service are guaranteed replacement of refurbished or new hardware to be shipped out within one or two
business days, as applicable. Options are available for shipment services depending on the customer’s support needs.
Hardware is shipped on business days, Monday – Friday excluding Holidays, 8:00 AM – 3:30 PM Eastern Time.
7x24x365 Availability
Unlimited, direct access to technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays.
24x7 Basic Technical
Support
Basic Advanced Replacement
(Two business days/ International
economy shipment service)
Priority Advanced Replacement
(Next business day/ International
priority shipment service)
8x7 Advanced Technical
Support
24x7 Advanced Technical
Support
Software Maintenance
Proxim Vision Support
Access to Knowledge Base
