Tsunami
®
MultiPoint 10200 Series - Antenna Installation Guide
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3
Warranty and Technical Support
For Warranty and Technical Support Policy, please visit
http://proxim.com/support
.
3.1 Obtaining Technical Service and Support
If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services team:
•
Product information
– Part number and number of the suspected faulty device
•
Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (What kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
•
ServPak information (if a Servpak customer):
– ServPak account number
•
Registration information
– If the product is not registered, date and location where you purchased the product
: Technical Support is free for the warranty period from the date of purchase.
3.2 Support Options
Proxim Customer Support Website
The Proxim Customer Support Website is available 7x24x365 at
http://support.proxim.com
.
On the Proxim Customer Support Website, you can access the following services:
•
Product Download Page
: Provides quick links to product firmware, software, and documentation downloads.
•
Proxim TV Links
: A link to helpful video tutorials.
•
Knowledgebase
: A solution database of all the resolved problems. You can search by product, category, keywords,
or phrases.
•
Live Chat
: Chat with a support technician on-line or request to call back at a later time.
•
Create a Support Request
: Create a support request with
our technical support staff who will reply to you by email.
•
Case Management
: Login to check the status of your support cases, update your personal profile, or access
restricted information and features.
•
Provide Feedback
: Submit a suggestion, complaint, or other feedback about the support site and our products.
