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Prowise EntryLine UHD series, Manual

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Prowise EntryLine UHD series Manual Download Page 5

 

2.3. Repair 

Never repair the touchscreen yourself! 

 

 

WARNING! 

​

Warning for electrified parts! Never try to repair or open the housing of the 

touchscreen! You can get an electric shock, cause a short circuit or even a fire. This can 
cause injuries or damage to yourself and/or the touchscreen.

 

 

Always contact Prowise or a certified partner in case of a defect, to avoid damage. 

 

2.4. Environment 

●

Unplug the power cable if the screen will not be used for an extended period. 

●

The power consumption in standby mode is <0.5 watts. 

●

When the touchscreen is no longer usable, it can be disposed of at a designated collection point. 

 

 

PLEASE NOTE! 

​

When WOL and WOS are activated, the power consumption in standby 

mode will increase! (Wake ON LAN is temporarily not supported)

 

 

 

 

 

 

 

 

 

 

 

 
Manual EntryLine UHD 

 

 

5 

 

 

Summary of Contents for EntryLine UHD series

Page 1: ...Luchthavenweg 1B 6021 PX Budel The Netherlands 31 0 495 49 71 10 info prowise com www prowise com KvK 52893766 BTW NL850652443B01 IBAN NL73 INGB 0006113198 BIC INGBNL2A ...

Page 2: ...verview 13 4 4 Touchscreen control 15 4 5 Control Panel Buttons 16 4 6 Install the WiFi module 17 4 7 Install the PC module 19 4 8 Cleaning 21 5 Getting started 22 5 1 Turn the touchscreen on off 22 5 2 Starting your device for the first time 24 5 3 Connect to a network 25 5 4 Adjust volume 26 6 Prowise Central 27 6 1 Prowise Central home 27 6 2 The Prowise Central menu 28 7 Adjust settings 29 7 1...

Page 3: ...ct using a HDMI cable 40 10 1 2 Connect using a DP cable 41 10 1 3 Connect to an external PC using an audio and VGA port 42 10 2 Connecting the EntryLine UHD Multi touchscreen to audio equipment 43 10 2 1 Connecting headphones 44 10 2 2 Connecting an amplifier 45 10 2 3 Connecting using the HDMI port ARC 46 10 2 4 Connecting using the HDMI port CEC 46 11 Touch Service Tool 48 Appendix 49 RS232 Pro...

Page 4: ... of time it can also cause hearing damage to the listener Only use components and accessories supplied by Prowise Always turn off the touchscreen and unplug it from the electrical outlet when changing a module 2 2 Placement We recommend you don t install the touchscreen by yourself or by a third party Let Prowise or a certified Prowise partner install or mount the touchscreen to avoid possible dam...

Page 5: ...n Always contact Prowise or a certified partner in case of a defect to avoid damage 2 4 Environment Unplug the power cable if the screen will not be used for an extended period The power consumption in standby mode is 0 5 watts When the touchscreen is no longer usable it can be disposed of at a designated collection point PLEASE NOTE When WOL and WOS are activated the power consumption in standby ...

Page 6: ...of resources that can be reused or recycled Device Do not dispose of the device with household waste at the end of its lifespan Ask about the possibilities for an environmental friendly and responsible method of disposal Batteries Depleted or defective batteries do not belong in the household waste Dispose of them at a collection point for empty batteries The remote control uses 1 5V AAA batteries...

Page 7: ...Install PC module Make sure to only connect the power cable when the above elements have been connected CAUTION Prowise can not be held responsible for any damage or injury caused by the incorrect installation of the touchscreen done by third parties Damage to the touchscreen caused by incorrect installation by third parties will not be covered by the warranty Always contact Prowise or a certified...

Page 8: ...he power cable supplied by Prowise to connect the EntryLine UHD touchscreen to the mains power supply The touchscreen must be placed close to the electrical outlet and the electrical outlet should be easy to reach Cables should not be laid in the walkway to avoid anyone stepping on them or tripping over them Do not place any objects on the cables to avoid damaging them Prevent electrical overloads...

Page 9: ...lems that could result from an incorrect work posture Avoid physical complaints caused by a poor posture DANGER Risk of injury Do not stand on a chair stool or other object to operate the touchscreen This especially applies to children This involves a risk of falling that could result in serious injury Ensure that the screen is installed at the correct height or that the lift is set to the correct...

Page 10: ...e A met CEC en ARC 1x HDMI 1 4b type A DP input DP 1 2 Audio input Audio jack 3 5mm female HDMI output HDMI 1 3 Audio output earphone port 1x 3 5mm headphone Jack female AV in Mini jack 3 5mm Digital output 1x Coaxial USB 2 0 2 USB 3 0 1 RS232 Control 1 LAN RJ45 1 USB touch 2 HIGH speed device type B WiFi module Yes RTL8821AU VS Connectivity 802 11 a b g n ac Bluetooth BT 2 1 3 0 4 0 Frequency 2 4...

Page 11: ...4 2 Package contents Manual EntryLine UHD 11 ...

Page 12: ...U UK US and or AUS 12 AV cable WARNING Keep the packaging material such as plastic foil out of reach from children Improper use of packaging materials can result in a suffocation hazard PLEASE NOTE Check that what has been supplied is complete and contact our service desk within 5 days of delivery if it is incomplete Please provide the serial number and a copy of the invoice Manual EntryLine UHD 1...

Page 13: ...4 3 Product overview A Integrated connections I B Control buttons C Integrated connections II D PC module slot Manual EntryLine UHD 13 ...

Page 14: ...rt IN 4K 30Hz 9 Audio IN for VGA 10 VGA IN 11 USB touch for external PC Mac 12 USB 3 0 13 IR sensor 14 Power switch 15 Central menu button 16 Back button 17 Settings button 18 Volume button 19 Volume button 20 AC input 21 Power switch 22 LAN port Prowise Central 23 Analogue output headphone audio 24 RS232 25 Digital output audio 26 AV IN 27 USB 2 0 lift control Manual EntryLine UHD 14 ...

Page 15: ...he screen gently tap with one finger on the touchscreen Drag Tap with one finger on the item that you want to move and drag it to the new location without releasing your finger from the screen Open Prowise Central menu Place five fingers of one hand on the screen for at least 2 seconds The menu will appear Right click context menu PC module Tap and hold one finger on the screen for a few seconds f...

Page 16: ...reen On Off button To turn the touchscreen on press the on off button Turn the backlight of the touchscreen off by quickly pressing the on off button The on off button will light up red and blue To activate the backlight again quickly press the on off button or tab on the touchscreen To shut the screen down hold the on off button for a few seconds until you receive the notification The system will...

Page 17: ... middle of the Central menu circle Volume buttons Use the volume buttons to increase or decrease the volume A volume bar will be displayed on the screen 4 6 Install the WiFi module Specifications Connectivity 802 11 a b g n ac Bluetooth BT 2 1 3 0 4 0 Frequency 2 4 G 5 G 5150MHz 5250MHz 5725MHz 5825MHz Manual EntryLine UHD 17 ...

Page 18: ...Please ensure the power cable is not connected to the main power supply when installing the WiFi module 1 Unscrew the screws and remove the cover plate 2 Insert the WiFi module into the slot 3 Tighten the screws and secure the antennas Manual EntryLine UHD 18 ...

Page 19: ...Follow the steps below to install the PC module CAUTION Please ensure the power cable is not connected to the main power supply when installing the PC module 1 Unscrew the screws 2 Remove the cover plate Manual EntryLine UHD 19 ...

Page 20: ...3 Insert the PC module into the slot 4 Tighten the lock screw of the PC module 5 Secure the WiFI antennas on the PC module Manual EntryLine UHD 20 ...

Page 21: ...gressive cleansers as these can cause damage to the screen Never spray a cleanser directly onto the screen apply it to a cloth first The cloth may be slightly damp but not wet as this can cause damage to the screen Gently wipe down the screen with the cloth Clean the screen with gentle circular movements without pressure to gain the best result Never use an abrasive cleanser Manual EntryLine UHD 2...

Page 22: ...ical outlet to avoid a short circuit CAUTION Unplug the power supply before cleaning the screen 5 Getting started 5 1 Turn the touchscreen on off Turn on 1 Ensure the touchscreen is connected to the mains power supply 2 Turn on the main power switch on the right hand side of the touchscreen There are a few different option to activate the touchscreen once turned on Press the on off button located ...

Page 23: ...ppear 5 Select Shutdown to shut the touchscreen down immediately or wait 15 seconds for the touchscreen to shut down automatically To abort the shutdown of your touchscreen select the Cancel button 6 Turn off the main power supply by using the power switch on the right hand side of the touchscreen CAUTION Wait to turn off the power switch step 6 until the LED indicator light of the on off button h...

Page 24: ...ains power supply 2 Turn on the main power switch 3 Press the power button control panel or remote control 4 The touchscreen will turn on and the setup guide will appear 5 Follow the steps of the setup guide to complete the setup 6 Once you are connected to the internet the touchscreen will automatically check for updates 7 The welcome screen will appear and the Prowise Central environment will op...

Page 25: ...the network and connect to it as soon as Ethernet has been activated in the settings menu Follow the steps below to view the specifications of the network 1 Place five fingers on the screen for at least 2 seconds to launch the Prowise Central menu 2 Open the sidebar to access the settings menu 3 Select the submenu Connectivity 4 Select Ethernet 5 The network specifications will be displayed Manual...

Page 26: ...ay the characters of the password 7 Press the Connect button to connect to the wireless network 5 4 Adjust volume The volume of the touchscreen can be adjusted in different ways With the remote control Use the volume buttons to adjust the volume With the control panel Use the volume buttons and in the control panel to adjust the volume With the Central Menu 1 Place five fingers of one hand on the ...

Page 27: ...formation about OTA can be found in OTA Over The Air updates 6 1 Prowise Central home Prowise Central is the new clever and intuitive operating system of Prowise integrated in the EntryLine UHD Multi touchscreen Central brings everything together in one place Navigate quickly and easily to all main features and applications of your touchscreen Manual EntryLine UHD 27 ...

Page 28: ...preferred position The position of the sidebar can also be changed by selecting the arrows at the side of the screen The sidebar will be displayed when opening the Prowise Central menu Launch Prowise Central menu You can launch the Prowise Central menu in different ways Place five fingers of one hand on the screen for at least 2 seconds Press the Menu button on the remote control Press the Setting...

Page 29: ...Central is located in the sidebar Here you can adjust multiple settings of your EntryLine UHD Multi touchscreen such as display and audio settings connectivity and general settings 7 1 Display Adjust a number of aspects in the tab display such as Brightness Contrast Choose from pre installed colour settings or adjust the colour temperature Depending on the chosen input source PC laptop etc it is a...

Page 30: ...t the external amplifier s volume The touchscreen s volume control cannot be used to do this Selecting the output Select External if an external amplifier is connected Select Internal to use the touchscreen s loudspeakers Select Both to use both the external amplifier and the internal loudspeakers There are a number of pre installed sound settings to choose from it is also possible to mute the sou...

Page 31: ...to the touchscreen s LAN port 26 The Ethernet submenu contains more information about the network specifications TCP IP This submenu contains the network specifications of the network the touchscreen is connected to PLEASE NOTE When Ethernet is activated the WiFi connection is disconnected Manual EntryLine UHD 31 ...

Page 32: ...unctions optimally PLEASE NOTE A WiFi Internet connection with Prowise Central is required for automatic updates PLEASE NOTE Make sure the date and time in Prowise Central are set correctly to make sure OTA will function properly About this touchscreen This submenu contains more information about your EntryLine UHD Multi touchscreen The touchscreen s name can also be changed here This function can...

Page 33: ...displaying the menu The standard method for displaying the menu is to touch the touchscreen with five fingers of one hand for two seconds In the submenu menu gesture it is possible to deactivate the function to open the menu by touching the touchscreen If the menu gesture function is deactivated it is not possible to display the menu by touching the touchscreen with five fingers The menu can then ...

Page 34: ... or laptop The touchscreen offers the choice between the following inputs Prowise Central home PC the PC module HDMI 1 HDMI 2 HDMI 3 DP VGA AV The touchscreen displays a message if there is no active signal from the chosen input In that case select a different input or connect the device to the chosen input so that the touchscreen receives a signal Manual EntryLine UHD 34 ...

Page 35: ...ver the air updates ensure that you always have the latest software version installed on the touchscreen The only thing required for OTA updates is a connection to the Internet with Prowise Central which can be either a Wi Fi connection or an ethernet connection Automatic OTA updates are activated by default The updates are installed the when the touchscreen gets turned off This function can be tu...

Page 36: ...9 Remote control 9 1 Schematic view and explanation of the buttons Manual EntryLine UHD 36 ...

Page 37: ...dates 10 Input Opens the Prowise Central input settings 11 Home If an input other than Prowise Central home is active this button can be used to return to Prowise Central home 12 Menu Opens the Prowise Central menu 13 Coloured buttons red green yellow and blue Red Enables or disables touch Green Enable or disable the buttons of the control panel Yellow Touch reset press this button for 5 seconds t...

Page 38: ...the end of the page PC module 25 This button has been reserved for future updates 26 VOL VOL Adjust the volume 27 F1 F12 Function keys PC module 9 2 Angle at which remote control is used To use the remote control point it to the IR receiver of the touchscreen The remote control has a range of around 8 metres Manual EntryLine UHD 38 ...

Page 39: ... the batteries You can do this as follows 1 Carefully remove the cover plate on the reverse side of the remote control 2 Insert the two batteries 1 5V AAA into the remote control 3 Place them with the positive and negative poles as indicated by the and signs in the battery compartment 4 Close the battery compartment again by carefully replacing the cover plate WARNING Remove any leaking batteries ...

Page 40: ... touchscreen This can be used to connect an external PC with touch functionality 1 Connect an HDMI cable to the HDMI port of the external PC and to the HDMI input port of the touchscreen 2 Connect the USB touch cable to the touch USB port of the touchscreen and to a USB port on the external PC 3 Once all cables have been connected switch on the touchscreen and the external PC 4 Once the touchscree...

Page 41: ...n external PC with touch functionality 1 Connect a DP cable to the DP port of the external PC and to the DP input 8 of the touchscreen 2 Connect the USB touch cable to the USB touch port and to a free USB port of the external PC 3 Once all cables have been connected you can switch on the touchscreen and the external PC 4 Once the touchscreen and the external PC have booted up navigate in the Centr...

Page 42: ...f the external PC and to the audio output of the touchscreen 3 Connect the USB touch cable to the touch USB port of the touchscreen and to a free USB port on the external PC 4 Once all cables have been connected you can switch on the touchscreen and the external PC 5 Once the touchscreen and the external PC have booted up navigate in the Central menu to Input and select the correct VGA source PLEA...

Page 43: ...l in the Output menu to connect an external A V amplifier or an active loudspeaker Click Internal to use the touchscreen s loudspeakers Select Both to use both the external A V amplifier and the internal loudspeakers Select Headphones in the Line out submenu to configure the output source s volume via the touchscreen Select Line out to connect an output source with a predetermined audio level such...

Page 44: ...olume Make sure Headphones is selected in the Output submenu of the Settings menu Do this as follows 1 Press the five fingers of one hand on the screen for at least two seconds to open the Prowise Central menu 2 Open the Settings menu by sliding out the side bar 3 Click Settings 4 Open the Sound submenu 5 Select Headphones for Line output Manual EntryLine UHD 44 ...

Page 45: ...C Audio Return Channel This allows the external audio device to be controlled via the touchscreen To connect an audio device via ARC insert one end of an HDMI cable in the touchscreen s HDMI port supporting ARC 5 and the other end in the external audio device s HDMI port Manual EntryLine UHD 45 ...

Page 46: ...connection This allows the external audio device to be controlled via the touchscreen To connect an audio device via ARC insert one end of an HDMI cable into the touchscreen s HDMI port with ARC support 5 and the other end in the external audio device s HDMI port 10 2 4 Connecting using the HDMI port CEC Manual EntryLine UHD 46 ...

Page 47: ...DMI The devices that are connected to each other in this way communicate via CEC This allows these devices to be controlled via the touchscreen s remote control Connect a device via CEC by inserting an HDMI cable in the touchscreen s HDMI port 5 Manual EntryLine UHD 47 ...

Page 48: ...ically calibrates the touch module 2 Advanced touchscreen settings This is used to configure the touch module 3 Enable Disable Multi Touch Activates or deactivates multi touch 4 For more information please visit our website Opens the Prowise service page Manual EntryLine UHD 48 ...

Page 49: ...32 interface communication between the touchscreen and the connected PC or other control unit with RS232 protocol Pin2 is TXD Pin3 is RXD Pin to Pin connection as below Serial Port Settings Items Value Baud Rate 9600bps fixed Data Bits 8 fixed Stop Bits 1 fixed Parity None fixed Stream Control None fixed Manual EntryLine UHD 49 ...

Page 50: ...MUTE AA BB CC 03 01 00 04 DD EE FF UNMUTE AA BB CC 03 01 01 05 DD EE FF Bass AA BB CC 03 07 xx DD EE FF Treble AA BB CC 03 08 xx DD EE FF Balance AA BB CC 03 04 yy DD EE FF Audio internal AA BB CC 03 05 00 08 DD EE FF Audio external AA BB CC 03 05 01 09 DD EE FF Audio Internal External AA BB CC 03 05 02 0A DD EE FF Audio preset Standard AA BB CC 03 06 00 09 DD EE FF Audio preset Movie AA BB CC 03 ...

Page 51: ...ting Function Mode Code Remark Remote Control WIN AA BB CC 07 0B 00 12 DD EE FF Space AA BB CC 07 46 00 4D DD EE FF Alt Tab AA BB CC 07 1D 00 24 DD EE FF Alt F4 AA BB CC 07 1F 00 26 DD EE FF NUM_1 AA BB CC 07 00 00 07 DD EE FF NUM_2 AA BB CC 07 10 00 17 DD EE FF NUM_3 AA BB CC 07 11 00 18 DD EE FF NUM_4 AA BB CC 07 13 00 1A DD EE FF NUM_5 AA BB CC 07 14 00 1B DD EE FF NUM_6 AA BB CC 07 15 00 1C DD...

Page 52: ...5 DD EE FF AA BB CC 82 00 xx DD EE FF Volume Level Obtain mute state AA BB CC 03 03 00 06 DD EE FF AA BB CC 82 01 00 83 DD EE FF Muted AA BB CC 82 01 01 84 DD EE FF Unmuted Obtain input state AA BB CC 02 00 00 02 DD EE FF AA BB CC 81 03 00 84 DD EE FF VGA AA BB CC 81 06 00 87 DD EE FF HDMI1 AA BB CC 81 07 00 88 DD EE FF HDMI2 AA BB CC 81 05 00 86 DD EE FF HDMI3 AA BB CC 81 11 00 92 DD EE FF DP AA ...

Page 53: ...0 06 03 49 DD EE FF Soft AA BB CC 40 06 04 4A DD EE FF Custom Obtain Aspect Ratio state AA BB CC 39 07 00 40 DD EE FF AA BB CC 40 07 01 48 DD EE FF 4 3 AA BB CC 40 07 02 49 DD EE FF 16 9 AA BB CC 40 07 03 4A DD EE FF PTP Obtain bass state AA BB CC 39 08 00 41 DD EE FF AA BB CC 40 08 xx DD EE FF Bass Level Obtain treble state AA BB CC 39 09 00 42 DD EE FF AA BB CC 40 09 xx DD EE FF Treble Level Obt...

Page 54: ... 53 DD EE FF Touch active AA BB CC 40 12 00 52 DD EE FF Touch not active Obtain RS232 state AA BB CC 39 13 00 4B DD EE FF AA BB CC 40 13 00 53 DD EE FF RS232 active xx from 0 to 100 for Volume Bass Treble Brightness Contrast Hue and Sharpness Ex Volume 30 Decimal 1E Hex xx 1E and 1E Hex 82 Hex A0 Hex yy from 50 to 50 for Balance Ex Balance 20 Decimal EC Hex yy EC and EC Hex 4A Hex 36 Hex Ex Balanc...

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