61
MARK68AF1001 Rev 2
Warranty
AquaFrixio Warranty
LIMITED WARRANTY
Revised June 2018
Warranty period:
PROSUN warrants all equipment manufactured or imported by it, provided it is still owned
and operated by the original owner, to be free from defects in material under normal use and
service. Warranty Periods as specified below are from the date of delivery to the location. The
warranty is non-transferable and is only valid for the original purchaser of the equipment.
What is covered:
During the Limited Warranty period as specified below, PROSUN will be repair or replace
any defective system or components found to be defective, at PROSUN’s sole discretion.
Prior to making any repairs, the owner must provide PROSUN with information requested
and perform basic troubleshooting. PROSUN will review the problem and provide disposition
of parts and guidance to the authorized technicians performing the adjustments or repairs.
Any repairs or damage done as a result prior to reporting of the problem and disposition and
guidance by PROSUN customer service shall void the limited warranty.
The cost to the Purchaser is based on the proration of the warranty on the defective system
or components and labor. The limited warranty is as follows:
•
10 year warranty on the steel frame.
•
3 years on tank.
•
12 Months on Electronic and Mechanical Components.
•
90 days on Labor. (Note: additional labor warranty can be purchased at the time of
purchase and renewed based on PROSUN’s discretion and availability.
General Warranty Terms and Limitations:
•
The Warranty Period is based on the date of delivery and contingent on proof of annual
maintenance inspection/service. (Every 12 months or 1500hours.).
•
The Limited Warranty will be null and void if equipment has been damaged and not
reported and repaired or maintenance/service has not been performed as defined in the User
Manual.
•
Equipment must be owned by the original owner, in original installed location. It
may not have been physically moved from its original installed location unless otherwise
authorized by PROSUN and removal and re-installation is performed by PROSUN certified
technicians. Failure to do so will void the warranty.
•
Any work performed on the equipment by a non-authorized technician without the
express consent of PROSUN will void the warranty.
•
All warrantied parts will be sent out with Ground shipping costs, expedited shipping will
have an additional charge to the customer.
•
Replacement parts purchased after the original warranty period are extended a 90-day
warranty only if those parts have been purchased from PROSUN and installed per PROSUN’s
instructions and approval. Note: Payment for replacement parts outside the warranty period
or not included in the warranty require a payment in full prior to shipping. Any product
being returned to PROSUN for repair, replacement or return must be adequately packaged
to prevent freight damage and must be shipped via traceable methods unless otherwise
authorized in writing by PROSUN.
What is not covered:
•
Labor to replace warrantied parts or make repairs outside of the labor warranty period,
or to perform annual maintenance.
•
Any parts affected by discoloration or use of non-distilled water.
•
Damage caused by mis-handling, mis-use for anything but its intended use, abuse,
negligence, external trauma due to overloading or not maintaining proper distilled water
levels.
•
Cosmetic damage, whether intended or due to wear and use.