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VessJBOD 1000 Series Product Manual
48
Can a VessJBOD 1840 run using just one power supply?
Yes, it is possible to run the VessJBOD 1840 on a single power supply.
There are two power supplies so that the 1840 will continue running if one of
the power supply fails. But deliberately leaving one power supply off negates
this advantage.
In addition, leaving one power supply off reduces air flow through the
VessRAID enclosure and can contribute to overheating. Always switch on
both power supplies.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware, and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
PROMISE Online™ Web Site
http://www.PROMISE.com/support/
support_eng.asp
.
(technical documents, drivers, utilities, etc.)
E-mail Support
Fax Support
+1 408 228 1100 Attn: Technical Support
Phone Support
+1 408 228 1400 option 4
If you wish to write us for
support:
PROMISE Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA