Promise Technology VES0603 Product Manual Download Page 93

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View physical drive list

heCk

riVe

tAtus

AnAgement

gui

To see the Event Frame, click

Show Event Frame

in the Web PAM PROe Header and check the list under

Device

, any physical drive problems will be indicated in the right most column, the top rows of the event table list

the installed physical drives.

Also, in Management GUI, you can go to the

Physical Drives List

. To see the Physical Drives List, expand the

individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure. To display the information

for any populated slot, you can expand the Physical Drives icon in Tree View to reveal links to each slot, or click

on the slot in the Physical Drives List, or click on the populated slot in the virtual enclosure displayed in the menu.

Troubleshooting

Vess A7000 Series Storage Appliance for Video Surveillance

Summary of Contents for VES0603

Page 2: ...m Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Important An Important message calls attention to an essential step or point required to complete a task including things often missed Note A Note provides helpful information such as hints or alternative ways of doing a task Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 3: ...vicing this device Warning The electronic components within the Vess A7000 Series enclosure is sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the Vess A7000 or its subassemblies Promise Technology Product Manual ...

Page 4: ...grasp the cord by the plug Make sure that the total ampere rating of all products plugged into an extension cord or power strip does not exceed 80 percent of the ampere ratings limit for the extension cord or power strip Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessi...

Page 5: ...所在國家使用的電源線您必須使用適用於您的產品的電源線以及電氣上標註的電壓和電流產品的評級標籤電源線的電壓和電流額定值必須大於電壓和產品上標明的電流額定值請勿拉扯電線或電纜從電源插座上拔下插頭時請抓住電源線確保所有插入延長線或配電盤的產品的總額定電流值不超過延長線或電源插座的安培額定值的80 請勿禁用電源線接地插頭接地插頭是一個重要的安全功能將電源線插入隨時可輕鬆接地的接地接地電源插座只有熟悉維修程序的合格技術人員才能安裝和維修設備如果您不確定所需的電源類型請諮詢喬鼎資訊授權的服務提供商或當地的電力公司 Promise Technology Product Manual ...

Page 6: ...required to correct the interference at personal expense Modification This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Regulatory Compliance Notices Avis de conformit...

Page 7: ... and found to comply with the limits for Class A Information Technology Equipment according to CISPR 32 European Standard EN 55032 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment This is a Class A product In a domestic environment this product may cause radio interfe...

Page 8: ...viii viii 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 9: ...0 1 wt 及超出0 01 wt 係指限用物質之百分比含量超出百分比含量基準值 Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition 備考2 係指該項限用物質之百分比含量未超出百分比含量基準值 Note 2 indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence 備考3 係指該項限用物質為排除項目 No...

Page 10: ...s 11 Vess A7000 Rear panel connections 11 Hardware Setup 12 Unpacking 13 Packing List 13 Mounting the Enclosure in a rack 14 Mounting Enclosure in a Rack 15 Installing or removing the security cover 18 Installing Disk Drives 19 Number of Drives Required 19 Drive Slot Numbering 20 Removing the Drive Carrier 21 Installing 3 5 Disk Drive in the Carrier 22 Installing 2 5 Disk Drive in the Carrier 23 M...

Page 11: ... of Promise Management GUI 36 Subsystem Management 37 Background Activities 38 View Current Background Activities 38 View Background Activities Parameters settings 38 Manage Background Activities Settings 39 Rebuild Settings 40 Background Synchronization 40 Logical Drive Initialization 41 Redundancy Check 42 PDM 43 Transition 43 Media Patrol 44 Managing Activity Schedules 45 Add or delete an activ...

Page 12: ...ing a Configuration Script 54 Saving a Service Report 55 Email Service 57 Stop Email Service 57 Restarting Email Service 57 Email Settings 58 Sending A Test Email Message 58 Performance Monitoring 59 Controllers 61 View Controller Information 61 Viewing Controller Statistics 63 Controller Settings 64 Enclosures 65 Locate an enclosure 65 Enclosure Information 65 Enclosure temperature sensor setting...

Page 13: ...Drive Status in Management GUI 80 Anticipating Hard Drive Problems 81 Rebuilding a Disk Array 83 How to Rebuild a Disk Array 84 How to Save a Service Report 86 The Alarm Buzzer is Sounding what does this mean 88 How to disable the alarm buzzer 89 Appendix Graphics Card Installation 90 Appendix Driver Installation and Update 95 Update Installation Requirements 95 USB Flash Drive 95 Update Install t...

Page 14: ...ent Software suite and disk drives in order to streamline the installation and integration process The Vess A7000 Series subsystems are stand alone devices with internal RAID storage eliminating need for additional servers controllers separate enclosures etc The Vess A7000 Series uses a thoroughly tested and proven RAID engine for maximum reliability all drive bays are hot swappable and models are...

Page 15: ...ll EP System Memory Default in 8GB Maximum 256 512 GB DDR4 ECC RDIMM LRDIMM Internal Built in Storage 128GB M 2 Number of HDD Supported SAS and iSCSI 144 through SAS 4U24 JBOD per system in terms of 4U24 Head USB Ports Front two USB 2 0 Rear four USB 2 0 two USB 3 0 PCI Express PCIe 3 0 x 16 4 slots PCIE1 PCIE3 x16x0 or x8 x8 PCIE5 PCIE7 x16x0 or x8 x8 PCIe 3 0 x 8 1 slot PCIE4 x8 or x4 with mini ...

Page 16: ...API Event Notification Email SNMP Buzzer LEDs System AC Input 100 240 VAC 60 50Hz Current Maximum 8 4A 550W 8A 100V 4A 240V 10A 800W Vess A7800 Power Supply 550W 1 1 550W in default 1100W 2 1 550W optional 1100W 2 1 550W in default 1600W 2 1 800W Fan Non swappable Temperature 5 40 C 40 60 C non operational Relative Humidity Operational 10 to 80 Non Condensing Non Operational 10 to 95 Non Condensin...

Page 17: ...000 enclosures provide access to drives carriers Vess A7000 units are shipped with secure covers to protect the drive carriers from being unintentionally removed For all Vess A7000 enclosures defective drives can be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integri...

Page 18: ...nt rack The system power button and two USB ports are located on the left side and most of the front LED indicators are located on the right side Vess A7600 front view without cover Drive carriers Power and Status LEDs Vess A7600 front view with secure cover cover Power and Status LEDs Promise Technology Product Manual ...

Page 19: ...front panel hardware components on the Vess A7800 are the same as the Vess A7600 Vess A7800 front view without cover Vess A7800 front view with secure cover Introduction Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 20: ...two LEDs on the right side of the front the Drive Status LED lo cated above the Activity LED The Drive Status LED displays GREEN when a drive is configured and working properly When the lights are RED the HDD requires manual replacement ORANGE indicates background RAID activity on this particular HDD no user action is required Drive Activity Steady BLUE when HDD link is established flashes BLUE du...

Page 21: ... Global RAID Status Lights GREEN when healthy or RED if any RAID volume is offline ORANGE for critical state of any logical drive Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed remains dark when no drives are being accessed System Heartbeat Flashes BLUE slowly at regular intervals to indicate the firmware and software are operating normally Vess A7600 Front Panel...

Page 22: ...ystems The back panel includes two system fans Vess A7000 Rear Panel Components The Vess A7600 enclosure features two hot swappable power supplies PSU The Vess A7800 enclosure has three hot swappable power supplies 1 2 3 4 6 7 9 5 8 1 PSU fan vents 2 Power inserts 3 System fan vents 4 Serial port COM1 5 VGA port 6 1000BASE T RJ 45 ports 2 ports 7 USB 3 0 ports 4 ports 8 RJ 45 IPMI LAN port 9 Audio...

Page 23: ...e form factor of the Vess A7800 is 4U the Vess A7600 form factor is 3U Vess A7600 rear view Power inserts PCI card slots SAS Expansion port Power supply fan vents Vess A7800 rear view Power inserts PCI card slots SAS Expansion port Power supply fan vents Introduction Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 24: ...I O connections for sensor and alarm systems Feature Description D sub VGA This is also used for a video out connection for VGA monitors it is also used to view the management interface Display Port This is also used for a video out connection for Display Port monitors it is also used to view the management interface DVI This is also used for a video out connection for DVI monitors it is also used...

Page 25: ...evice and installing hard drives The sections in Hardware Setup include the following Unpacking Mounting the Vess A7000 in a rack Installing Disk Drives Number of Drives Required Installing or removing the security cover Drive Slot Numbering Vess A7000 drive carriers Management Path Connection Connect the Power Power On Enclosure Connect to iSCSI Storage Area Network SAN 12 Introduction Vess A7000...

Page 26: ...acking List The Vess A7000 box contains the following items One of the following storage appliances Vess A7600 16 bay Vess A7800 24 bay Screws for disk drives Three 1 5m 4 9 ft power cords Sliding rail assembly for rack mounting optional Front panel bezel cover 13 Promise Technology Product Manual ...

Page 27: ...familiar with the installation procedure should mount and install the Vess A7000 unit Mount the rails to the rack using the appropriate screws and flange nuts fully tightened at each end of the rail Do not load the rails unless they are installed with screws as instructed The rails available for the Promise Vess A7000 unit are designed to safely support that Promise Vess A7000 unit when properly i...

Page 28: ...e no adjustment screws The front left and front right mounting rail ends are labeled Be sure the front rail support is on the bottom facing inward All rail ends front and rear attach at the outside of the rack posts The guide pins at the rail ends align with the holes in the rack posts Use the attaching screws and flange nuts from your rack system Tighten the screws and nuts according to instructi...

Page 29: ...itself Do not lift the system by its brackets Rails installed and tightened Brackets Vess system Placing the system onto the rack rails Rail ends attach on the outside of the front and rear rack posts Rail ends attach to the outside of each post 16 Introduction Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 30: ...ide in the upper hole only Use the attaching screws and flange nuts that came with the Vess A7000 Screws and flange nuts attach the system to the rack posts Handles mount outside the rack post Mounting rails mount outside the rack post Vertical rack post System installed in rack Secure to rack 17 Promise Technology Product Manual ...

Page 31: ...ight side of the cover into the slot receptacle on the right handle 3 Place the cover in position and push in the latch release to the left of the keyhole 4 Push the cover into position so that the tab on the right side inserts into the receptacle on the right handle when releasing the latch 5 Insert the key and turn clockwise to lock To remove the cover unlock it press the latch release on the le...

Page 32: ...for each RAID level Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 32 RAID 1 2 only RAID 10 4 or more RAID 1E 2 or more RAID 50 6 or more RAID 5 3 to 32 RAID 60 8 or more Must be an even number of drives Caution The Vess A7000 supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remove more than one drive carrier a time 19 Promise Tech...

Page 33: ...losure The diagram below shows how drive slots are numbered on the Vess A7600 Slot numbering is reflected in the web management user interfaces Install all of the drive carriers into the enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives 20 Introduction Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 34: ...ve carrier into the enclosure To avoid hand contact with an electrical hazard remove only one drive carrier a time 1 Press the drive carrier release button 2 Grasp the handle between thumb and finger gently pull the empty drive carrier out of the enclosure 3 Carefully lay the drive into the carrier with the power and data connectors facing away from the carrier handle 21 Promise Technology Product...

Page 35: ...ont so that the screw holes on the sides line up correctly with the power and data connectors facing away from the carrier handle 3 Insert the screws through the holes in the drive carrier and into the sides of the disk drive Install only the counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into t...

Page 36: ...ully lay the disk drive into the drive carrier at the front so that the screw holes on the bottom of the carrier line up correctly with the power and data connectors facing away from the carrier handle 3 Insert the screws through the holes on the bottom of the drive carrier and into the bottom of the disk drive Install only the counter sink screws supplied with the drive Install four screws per dr...

Page 37: ...t path 1 Attach one end of an Ethernet cable to the network connector or standard NIC in the Host PC Attach the other end of the Ethernet cable to one of the ports on the standard network switch 2 Attach one end of an Ethernet cable to one of the ports on the standard network switch Attach the other end of the Ethernet cable to either 1GbE network port on the Vess A7000 system See illustration bel...

Page 38: ...power supply on the back of the device These LEDs will light green to indicate normal operation A red LED indicates a problem or unit failure Warning Turn off the power and disconnect all power cord before servicing the Vess A7600 and Vess A7800 Important The Vess A7800 features three N 1 power supplies In this arrangement one PSU is redundant so a minimum of two PSUs are needed to power up the en...

Page 39: ...wered on If you are using a VTrak J5000 storage expansion setup power on the JBODs first To power on the Vess A7000 subsystem press the Power button on the front left bracket facing see figure below Observe the LEDs on the front panel to make certain the boot up proceeds smoothly 26 Introduction Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 40: ...D for HDD high temperature alert remains dark when not ready Global RAID Status Lights GREEN when healthy or RED if any RAID volume is offline ORANGE for critical state of any logical drive or when the system is rebuilding Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed lights steady BLUE when no drives are being accessed System Heartbeat Blinks BLUE slowly at reg...

Page 41: ...ement GUI do one of the following actions Double click the Promise Management GUI desktop icon Choose Promise Management GUI in the Windows Programs menu Follow the steps under Logging in over the Network on page 29 Note The default IP settings for the Gigabit Ethernet ports are Port 1 192 168 0 1 Port 2 192 168 1 1 IP settings for the ports are controlled by the OS Use the normal IP settings conf...

Page 42: ...tallation use the Secure Connection Otherwise use the Regular Connection Regular Connection Promise Management GUI uses an HTTP connection http Enter the Subsystem IP address 192 168 0 1 Enter the Port number 8090 Together your entry looks like this http 192 168 0 1 8090 Important For Vess A7000 Series running Windows OS it is necessary to disable the Windows Firewall in order to allow access to P...

Page 43: ...this https 192 168 0 1 443 Note You can enter the Host PC s network name in place of the IP address If you are logging in at the Host PC you can enter local Host in place of the IP address Whether you select a regular or a secure connection your login to Promise Management GUI and your user password are always secure Managing with the Web Manager Vess A7000 Series Storage Appliance for Video Surve...

Page 44: ... in the User Name field 2 Type password in the Password field 3 Click the Login button The User Name and Password are case sensitive After logging in the Quick Links menu appears The Promise Management GUI login screen Quick Links menu Promise Technology Product Manual ...

Page 45: ...raphic user interface Basic user interface components and functions include There are three parts to the Promise Management GUI interface 1 Header 2 Tree View 3 Event Frame Promise Management GUI interface Subsystem home page 2 1 3 Managing with the Web Manager Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 46: ...nclosure software management RAID controller enclosure physical drives disk arrays logical drives and spare drives The figure below shows the components of Tree View The Administrative Tools section is different for the Administrator and Super Users than for other users The remainder of the Tree is the same for all users Logged in User Vess A7000 Series enclosure Promise Management GUI Tree View P...

Page 47: ...ght of the tabs in Management View to access online help for the function currently displayed Choosing a Display Language Promise Management GUI displays in the following languages English Simplified Chinese Traditional Chinese Japanese Korean Arabic Polish French German Italian Spanish Portuguese Turkish Russian To change the display language 1 Click the Language drop down menu in the Header 2 Hi...

Page 48: ...ation Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred Time Time and date of the occurrence Description A brief description ...

Page 49: ...ose your browser window Click Logout in the Promise Management GUI Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again Managing with the Web Manager Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 50: ...uzzer Disk Arrays manage disk arrays Spare Drives manage spare drives Logical Drives Summary read only logical drive information display Click on the subsystem IP address and model name listed under the Subsystems top level menu icon in Tree View In the Information tab the following information for the subsystem appears Alias Vendor Model Serial Number World Wide Number Part Number Revision Number...

Page 51: ...ew current background activities 1 Click the Subsystem icon of the subsystem on which you want to view Background Activities 2 In the Subsystem menu click the Background Activities tab Background Activities currently running are displayed in the top portion of the menu You can also view the current Background Activities parameter settings in the lower part of the menu Click the Background Activity...

Page 52: ...ect the Settings option The following settings can be configured Rebuild Rate High Medium Low Background Synchronization Rate High Medium Low Logical Drive Initialization Rate High Medium Low Redundancy Check Rate High Medium Low Migration Rate High Medium Low PDM Rate High Medium Low Transition Rate High Medium Low Reassigned Block Threshold Error Block Threshold Enable Media Patrol Enable Auto R...

Page 53: ... spare drive of adequate capacity is available the disk array begins to rebuild automatically using the spare drive If there is no spare drive of adequate capacity but the Auto Rebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot If there is no spare drive of adequate c...

Page 54: ...lly done to logical drives after they are created from a disk array Initialization sets all data bits in the logical drive to zero The action is useful because there may be residual data on the logical drives left behind from earlier configurations For this reason Initialization is recommended whenever you create a logical drive Logical Drive Initialization Rate To change Logical Drive Initializat...

Page 55: ...elect Redundancy Check Schedule Redundancy Check Rate To change Redundancy Check Rate setting the in Background Activities Settings menu 1 Click the Redundancy Check Rate drop down menu and choose a rate Low Fewer system resources to Redundancy Check more to data read write operations Medium Balances system resources between Redundancy Check and data read write operations High More system resource...

Page 56: ... read write operations 2 Highlight the current values in the block threshold fields and input new values Reassigned Block Threshold range is 1 to 512 blocks Error Block Threshold range is 1 to 2048 blocks 3 Click the Submit button Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible...

Page 57: ...on the Background Activities menu tab Click to check the Enable Media Patrol option Notice also that the Auto Rebuild option is here as well If you want to automatically begin rebuilding a logical drive as soon as a faulty drive is replaced make sure this option is enabled To begin Media Patrol manually click on the menu expander to the right of the Background Activities tab and scroll down and se...

Page 58: ...ight of the Scheduler tab Scroll down to the schedule option you want to view that menu Schedule options are Add Media Patrol Schedule Add Redundancy Check Schedule Add Spare Check Schedule and Delete Schedule View or modify an existing activity schedule To view existing schedules including the recurrence start time and status of existing schedules click on the Scheduler tab Here you can then modi...

Page 59: ...he subsystem in Tree View then click on the Event menu expander Choose to display Runtime Events or NVRAM Events Event logs can be saved as a simple text file by clicking the Save button in either menu To clear the log and start fresh click the Clear Event Log button Managing with the Web Manager Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 60: ...a new menu 3 Check mark the option boxes for the settings you want to return to the factory default values Default Settings options include 4 Click the Submit button to return the selected settings to default values To deselect all options and start over click the Reset button Clear Statistics To clear all subsystem statistics for controllers ports physical drives and logical drives 1 Click on the...

Page 61: ...ise Management GUI as the Administrator or a Super User 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Information tab 5 In the list of users click the link of the user whose settings you want to change The Settings screen for the chosen user displays 6 Enter or change the settings for this user Enable disable this user Display name Privilege 7 Click the Submit ...

Page 62: ...ton Changing Your Own Password To set or change your own password 1 Log into Promise Management GUI under your own user name 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Password tab in Management View 5 Enter the current password in the Old Password field 6 If you do not have a password leave this field blank 7 Enter the new password in the New Password field...

Page 63: ...ord is optional If you do not assign password tell this user to leave the password field blank when he she logs into to Promise Management GUI 7 Check the Enabled box to enable this user on this subsystem 8 Enter a display name in the Display Name field A display name is optional but recommended 9 Choose a privilege level from the Privilege drop down menu For definitions of each privilege level se...

Page 64: ...l access to all functions including create and delete users and changing the settings of other users and delete disk arrays and logical drives The default administrator account is a Super User Deleting a User There is always at least one Super User account You cannot delete the user account you used to log in To delete a user 1 Log into Promise Management GUI as the Administrator or a Super User 2...

Page 65: ...for Email SNMP settings and Web services The Email function is used for sending notifications of events The Web service is used for remote network connection to the Promise Management GUI management interface This is also where you can export and import configuration script files and user database files If the port is enabled disabled If the link is up down IP type IPv4 IPv6 IP address Subnet mask...

Page 66: ...tic configuration of a subsystem 1 Click the Administrative Tools icon 2 Click the Software Management icon 3 Click the Import tab in the Software Management menu 4 Choose Configuration Script from the Type drop down menu 5 Click the Import button 6 Click Browse and find the file Configscript txt on the Host PC 7 Click the Submit button The configuration script is loaded and applied automatically ...

Page 67: ...agement icon 3 Click the Export tab in the Service Management menu 4 Choose Configuration Script from the Type drop down menu 5 Click the Export button 6 Select a location on the Host PC for the downloaded file and save the file The file is saved to your PC as Configscript txt Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support Managi...

Page 68: ...open the Subsystem Information display 2 Click the Save button in the Save System Service Report row of the information display Information for the report is gathered and compiled This action takes up to a few minutes depending on the size of your RAID system 3 Determine where you want to store the file on the Host PC then click the Save button in the pop up menu The report saves to your Host PC a...

Page 69: ...ve Dump Info Diagnostic information Logical Drive Verbose Info Full logical drive information Network Info Virtual port Phydriv Info Basic physical drive information Phydriv Verbose Info Full physical drive SWMGT Info Software management Service Setting Email Service Setting Webserver Spare Info Basic spare drive information Spare Dump Info Diagnostic information Spare Verbose Info Full spare Driv...

Page 70: ... Click the Confirm button To start the Email service after stopping it 1 Click the Administrative Tools icon 2 Click the Software Management icon 3 Click on Email in the Service List of the Service Management menu 4 Click the Start button under Service Status Email 5 Click the Confirm button Restarting Email Service To restart the Email service 1 Click the Administrative Tools icon 2 Click the Sof...

Page 71: ...ion under Email Server Settings Username Required if SMTP authentication is enabled SMTP Authentication Password Required if SMTP authentication is enabled Under Email Content Customization Email Sender From Address The sender s name shown on notification messages Email Subject The subject line of the notification message 5 Click the Submit button 6 Click the Confirm button Sending A Test Email Me...

Page 72: ...d statistics or choose the Read Write tab to view specific Read and Write performances separately 4 Under Logical Drive choose the metric you want to see from the Measurement drop down menu 5 Check the boxes for the logical drives you want to see Total of all logical drives Up to 4 devices Information Bandwidth in MB s Cache usage by Dirty cache usage by Maximum latency in ms Average latency in ms...

Page 73: ... To save performance statistics for analysis or troubleshooting save a Service Report See Saving a Service Report Information Bandwidth in MB s Maximum latency in ms Average latency in ms Minimum latency in ms I Os per second Read Write Read bandwidth Write bandwidth Maximum Read latency in ms Maximum Write latency in ms Average Read latency in ms Average Write latency in ms Minimum Read latency i...

Page 74: ...sections View Controller Information Viewing Controller Statistics Controller Settings View Controller Information To view controller information 1 Click the Controllers icon 2 Click the specific Controller icon of the controller for which you want to view information 3 The Information tab will present basic controller information Promise Technology Product Manual ...

Page 75: ...ion Install Package Build Date Memory Type Memory Size Flash Type Flash Size Preferred Cache Line Size Cache Line Size Coercion Enabled Disabled Coercion Method SMART Log Enabled Disabled SMART Polling Interval Write Back Cache Flush Interval Enclosure Polling interval Host Cache Flushing Enabled Disabled Forced Read Ahead Enabled Disabled Spin Down Type HDD Power Levels HDD Idle Time HDD Standby ...

Page 76: ...on display menu between the Information and Settings tabs click on the menu expander to reveal the Statistics link Controller statistics include Data Transferred Read Data Transferred Errors Read Errors I O Requests Read IO Requests Statistics Start Time Write Data Transferred Non Read Write Errors Write Errors Non Read Write Requests Write I O Requests Statistics Collection Time Promise Technolog...

Page 77: ... Choose time periods from the drop down menus After an HDD has been idle for the set period of time Power Saving Idle Time Parks the read write heads Power Saving Standby Time Lowers disk rotation speed Power Saving Stopped Time Spins down the disk stops rotation Host Cache Flushing Check the box to enable or uncheck to disable Forced Read Ahead cache Check the box to enable or uncheck to disable ...

Page 78: ...click the Locate button The LED indicators on the front panel of the enclosure will blink for one minute Enclosure Information The Enclosure Information read only display menu provides key real time information about current hardware status of the enclosure Click on the expanders buttons to reveal current conditions and status of the enclosure power supplies fans blowers temperature sensors and vo...

Page 79: ...ld a warning message is sent and an event is recorded in the event log Controller Critical Temperature Threshold 100 105 C If the enclosure temperature reaches this threshold a warning message is sent an event recorded is recorded in the event log Buzzer Settings The audible enclosure alarm buzzer can be enabled or disabled To enable or disable the buzzer click on the enclosure in Tree View then c...

Page 80: ...he individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure To display the information for any populated slot you can expand the Physical Drives icon in Tree View to reveal links to each slot or click on the slot in the Physical Drives List or click on the populated slot in the virtual enclosure displayed in the menu View individual physical drive information Promis...

Page 81: ...terface Serial Number Firmware Version Protocol Version Visible To Controller Write Cache Enabled Disabled Read Look Ahead Cache Enabled Disabled SMART Feature Set SMART Self Test SMART Error Logging Command Queuing Support Command Queuing Enabled Disabled Queue Depth Maximum Multiple DMA Mode Supported Maximum Ultra DMA Mode Supported DMA Mode Drive Temperature C F Reference Drive Temperature Pow...

Page 82: ... please refer to the Quick Start Guide Use the top level Disk Arrays menu to view the Disk Array List to delete existing arrays and to create new disk arrays using the Automatic Express or Advanced disk array creation menus Note that there must be physical drives available in order to use any of the disk array creation menus View information for existing disk arrays by clicking on the icon in Tree...

Page 83: ...must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore redundancy fault tolerance When a logical drive is rebuilding it will function and your data is available However access will be slower due to the rebuilding operation Information in the Disk Arra...

Page 84: ...cal Drive LD in the list to view Information and Statistics to change Settings Alias Read Policy Write Policy to start Background Activities Initialization Redundancy Check or to view the Check Table for the LD Information displayed in the menu includes Logical Drive ID Alias Raid Level Operational Status Capacity Physical Capacity Number of Axles Number of Used Physical Drives Stripe Size Sector ...

Page 85: ...tatus Physical Capacity Configurable Capacity Block Size Drive Interface Model Location Configuration Status Serial Number Firmware Version Running Spare Check A Spare Check verifies the operational status of your spare drives You can also schedule a Spare Check To check a spare drive 1 Click the Spare Drives icon 2 Click the Spare Check tab 3 From the Physical Drive drop down menu choose the spar...

Page 86: ...he Subsystem This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located The menu functions in the same way as the Logical Drives menu discussed in Logical drive management on page 71 Promise Technology Product Manual ...

Page 87: ...Maintenance This chapter covers the following topics Replacing a Power Supply 74 Maintenance Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 88: ... accommodate two AC power supplies in the bay at the rear of the chassis The Vess A7800 systems can accommodate three AC power supplies in the bay at the rear of the chassis Each unit provides up to 550 Watts of power Only a single power supply is required for operation with the second power supply purely as a redundant load sharing backup It can be removed without affecting system operation Insta...

Page 89: ...es Storage Appliance for Video Surveillance does it all Q What should I do if the device OS fails A Unlike regular COTS servers that come with standard Windows OS the Vess A7000 provides an embedded version that requires a certain process to rebuild the OS image Users need to consult Promise tech support and follow installation guide to complete the setup Q What s the standard warranty of Vess A70...

Page 90: ...aced Follow the instructions in Installing Disk Drives on page 25 to swap out bad hard drives Note Hard drives on the Vess A7000 models can be hot swapped that is they can be replaced without first shutting down the system Note Follow the instructions in Installing Disk Drives on page 25 to swap out bad hard drives This chapter includes the following troubleshooting sections and related informatio...

Page 91: ...properly When the lights are RED the HDD requires manual replacement When ORANGE is ob served it indicates background RAID activity on this particular HDD and no user action is required System Status Lights GREEN when healthy RED if there is a critical problem LD offline fan malfunc tion voltage out of range system temperature alert blinks RED for HDD high tempera ture alert remains dark when not ...

Page 92: ...Hard drive carrier front LEDs Global RAID Status System Status Vess A7800 status LEDs on right side of front 79 The Vess A7000 models have hard drive status and activity LEDs on each drive carrier Also check the status indicators on the right side of the front of the device for clues about what is wrong Promise Technology Product Manual ...

Page 93: ...anagement GUI you can go to the Physical Drives List To see the Physical Drives List expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure To display the information for any populated slot you can expand the Physical Drives icon in Tree View to reveal links to each slot or click on the slot in the Physical Drives List or click on the populated slot in ...

Page 94: ...urns critical In Web PAM PROe Media Patrol is enabled or disabled using the Background Activities menu you can also create a schedule to run Media Patrol Note In order that hard disk problems can be anticipated and dealt with smoothly it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive If using a spare drive ...

Page 95: ...nu to add a Media Patrol schedule To enable Media Patrol click on Background Activities in the Quick Links menu in the Home page or click on the Subsystem in Tree View then click on the Background Activities menu tab click the expander to the right of the tab and select the Settings option from the pull down menu Click to check the Enable Media Patrol option Notice also that the Auto Rebuild optio...

Page 96: ...re is no spare drive of adequate capacity but the Auto Rebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot See Making Rebuild Settings If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED you must replace the failed drive with an un...

Page 97: ... then you must rebuild the array manually after the affected drive has been replaced Follow the instructions here to rebuild an array You will know that a logical drive is critical by looking at the Operational Status in the Logical Drive Information display To begin rebuilding the drive go to the Local Host menu the Background Activities and move the cursor to select Start Rebuild A new menu appe...

Page 98: ...rmine the source and target for the rebuild In the new menu choose the Source Physical Drive and Target Physical Drive from the menus and click on the Submit button The progress of the rebuild is displayed in the Background Activities information display Promise Technology Product Manual ...

Page 99: ...ck the Save button in the Save System Service Report row of the information display Information for the report is gathered and compiled This action takes up to a few minutes depending on the size of your RAID system 3 Determine where you want to store the file on the Host PC then click the Save button in the pop up menu The report saves to your Host PC as a compressed HTML file 4 Double click the ...

Page 100: ...cal drive information LogDrive Dump Info Diagnostic information Logical Drive Verbose Info Full logical drive information Network Info Virtual port Phydriv Info Basic physical drive information Phydriv Verbose Info Full physical drive SWMGT Info Software management Service Setting Email Service Setting Webserver Spare Info Basic spare drive information Spare Dump Info Diagnostic information Spare ...

Page 101: ...ltiple alarm patterns sounding at the same time see example number 1 illustrated below Alarm buzzer patterns Other alarm patterns include three short buzzes followed by a longer silence then repeated example number 2 above This can indicate a serious problem that requires immediate action such as high enclosure temperature or the system fan is not installed If you hear this check the System Status...

Page 102: ...zer with Web PAM PROe open Web PAM PROe click on the enclosure in Tree View then click on the Buzzer menu expander scroll to Settings and click the Enable Buzzer option box to remove the check mark Click the Submit button Promise Technology Product Manual ...

Page 103: ...creased after installing an additional graphics card 1 Grab the handle in the middle of the FRU module and pull it back and straight out Power off the Vess A7000 model disconnect the power Then follow these instructions to install Graphics card hardware and connect SAS HBA card 90 PCI Card Installation Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 104: ...2 Remove all screws of the cover on top and the side 91 Promise Technology Product Manual ...

Page 105: ...t for the graphics card slot to be filled 4 Use both hands to insert the graphics card into the slot until it is firmly seated in the graphics slot 92 PCI Card Installation Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 106: ...5 Anchor graphics card with screw 6 Plug in the connector to SAS HBA card 93 Promise Technology Product Manual ...

Page 107: ...7 Replace the cover and fasten the screws 8 Replace the FRU module push back into position 94 PCI Card Installation Vess A7000 Series Storage Appliance for Video Surveillance ...

Page 108: ... hardware driver for the RAID and the latest Management GUI version Update Installation Requirements USB Flash Drive A USB flash drive containing the update package is needed Follow the instructions in the ReadMe txt file to download the compressed file package and place a copy of the uncompressed file on the USB flash drive Update Install the Driver Follow instructions in the ReadMe txt file for ...

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