Troubleshooting
page 38
Technical support options
If you have a problem with your pen display, first check the appropriate
Installation
section in this guide
to make sure the unit is installed correctly. Then review the
Troubleshooting
procedures within this
guide; your problem may be described there and you can try the solution(s) offered.
site for your region. See
Obtaining driver downloads
on page 39.
When you call, you should be at your computer with the following information available:
•
This guide.
•
Pen display serial number. (Look at the label on the back of the unit.)
•
Driver version number. (See the Wacom Pen Tablet Driver CD or the Pen Tablet control panel.)
•
The make and model of your computer, and operating system version number.
•
The make, model, and connection type of your video card.
•
A list of peripheral devices attached to your computer.
•
The software application and version you were using when the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
DTF521_Manual.fm Page 38 Tuesday, April 11, 2006 10:43 AM
If you cannot solve the problem and you think your product is not working properly, contact the
Read Me file, located on the Pen Tablet Driver CD, for contact information.
support staff for the area where your product was purchased. See the pen display
If you have an Internet connection you can download the latest software drivers from the web
check the product FAQs (Frequently Asked Questions) on the web site for your region.
If you cannot find the answer in this guide, you may find updated information about your problem in the
appropriate Read Me file for your platform (located on the Pen Tablet Driver CD). You can also