Troubleshooting
page 29
TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:
1.
below. See also
Display troubleshooting
on page 31, or look in the
Pen tablet troubleshooting
on
page 33. Your problem may be described there and you can try the solution offered.
2.
Open the Wacom pen display Read Me file for late-breaking information.
3.
If you are having a compatibility conflict between your pen display and a new hardware or software
product, check if a newer pen tablet software driver is available. See
Obtaining driver downloads
on page 39 for information on downloading an updated software driver. Wacom periodically
updates the software driver to maintain compatibility with new products.
4.
Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
5.
If you have tried the suggestions in this guide and still cannot resolve the problem, then contact
Wacom for Technical Support. See the Read Me file for information on where to obtain support for
your region.
1.
If the pen display power LED does not light, check the following:
•
First verify that the green light on the power adapter is on. If the light is not on, check that the
power cable is properly connected to the power adapter and to an active AC outlet.
•
Important:
Use only the AC adapter that came with your pen display. Other adapters may
cause damage to your product.
2.
If there is no display:
•
Make sure that your computer is turned on. The power LED will light blue when the proper
video signal is received, and orange if there is no video signal or if the computer is in a power
saving mode.
•
Check that your video card has been properly installed and is functional. If you have another
display that is compatible with your video card, you can connect that display to the card in order
to verify that the video card is operating correctly.
DTF521_Manual.fm Page 29 Tuesday, April 11, 2006 10:43 AM
If the Active Panel pen display does not function properly, refer to the troubleshooting section
Testing the Active Panel
Check that the power adapter cable is securely connected to the Active Panel and that the pen
display power switch is turned on. The pen display power LED will glow orange or blue
whenever the Active Panel is on.
•
Verify that the Active Panel is connected to an active VGA connector.