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Chapter 10
Troubleshooting
Troubleshooting
Condition
Causes
Solutions
Power light off.
The Appliance is not
plugged in or the plug has
no power
Make sure the power connection is operational.
Verify that the power button light is blue when
pressed.
Unit does not start
automatically after a
power interruption.
Back-up battery not
operational
Verify the protective yellow battery tab has been
removed.
Verify the battery is positioned with the positive side
facing the right.
Replace the back-up battery.
The fragrance cannot
be detected when
coming into the
treated area from an
untreated area.
The output rate is too low
or there is an insufficient
number of appliances
serving the space.
Increase the output rate by one or two settings and
evaluate detection in 30 minutes. Repeat as needed.
If consumption requires cartridge change more
frequently than each month, install an additional
appliance.
The O-Rings on the stem
that fits into the head
may be worn out and
causing an air leak.
Replace the O-Rings by removing the worn one with
a pointy tool and rolling on the new ones
Fragrance intensity is
stronger than just
detectable.
The output rate is too
high.
Lower the output rate in increments of one or two
settings or down to the starting rates suggested in
the room size chart.
The power light is on
but there is no output
or you cannot hear
the compressor in the
appliance.
You are in an “OFF”
period in the Timer cycle.
Simply wait a few minutes for the appliance to cycle
on. If the real problem is that the scent cannot be
detected, increase the output rate as instructed
above.
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