Beta Draft Confidential
Material
Return
Procedure
No merchandise may be returned for credit, exchange, or service without prior authorization from Proliphix.
To obtain warranty service for Proliphix products, contact Proliphix Customer Service (1-866-475-4846) and
request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number and with proof of
purchase. Enclose a note explaining the symptoms of the problem, stating the RMA number, and the name,
address and phone number of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix at:
Proliphix, Inc.
3 Lan Drive
Suite #100
Westford, MA 01886
The RMA number must be clearly marked on the outside of the package. Products received without an RMA
number or without shipping prepaid will be subject to refusal by Proliphix. Proliphix reserves the right to
charge a 15% restocking fee plus shipping costs on any products returned without an RMA.
Return shipping charges following repair of items under warranty shall be paid by Proliphix via standard
ground carrier. In the event that repairs are found to be non-warranty, return shipping charges will be paid by
the purchaser.
Proliphix Internet Managed Thermostat (IMT) 350c/350w Installation Guide, Release 1.0
iii
Part No. 600-03000-350, Rev. 1
