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TROUBLE-SHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed.
If further assistance is needed, please call our Customer Service Department toll-free at 1-800-999-3756,
Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
1. SYMPTOM: THE POWER DOES NOT TURN ON
a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into
a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 10.) Use only a UL-listed
surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length.
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. Various
indicators on the console should light. (See step 1 page 12.)
c. Check the circuit breaker located on the treadmill near the
power cord. If the switch protrudes as shown, the circuit
breaker has tripped. To reset the circuit breaker, wait for five
minutes and then press the switch back in.
d. Check the on/off switch located at the front of the treadmill
near the power cord. The switch must be in the “on” position.
2. SYMPTOM: THE POWER TURNS OFF DURING USE
a. Check the circuit breaker located on the treadmill near the power cord (see 1. c. above). If the circuit breaker
has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console, and reinsert it fully into the console. (See step 1 on page 12.)
d. Check to make sure that the on/off switch is in the “on” position. (See 1. d. above.)
e. If the treadmill still will not run, please call our Customer Service Department.
3. SYMPTOM: AN ERROR CODE (“E1,” “E2,” “E3,” “E4,” OR “E5”) APPEARS ON THE CONSOLE
a. If error code
“E1”
appears in the DISTANCE/INCLINE display, a malfunction may have occurred in the in-
cline system. Remove the key, wait for ten seconds, and then reinsert it. If the error code appears again, call
our Customer Service Department. Do not operate the treadmill until the problem is corrected.
b. Error code
“E2”
may appear in the SPEED display if the SPEED increase or START/PAUSE button is
pressed and no movement of the walking belt is detected within seven seconds. Remove the key, wait for
ten seconds, and then reinsert it. Make sure that you stand on the foot rails of the treadmill each time you
start the walking belt. If the error code appears again, call our Customer Service Department. Do not operate
the treadmill until the problem is corrected.
c. Error code
“E3”
may appear in the SPEED display if the speed of the walking belt surges above the se-
lected speed setting. Remove the key, wait for ten seconds, and then reinsert it. If the error code appears
again, call our Customer Service Department. Do not operate the treadmill until the problem is corrected.
Tripped
Reset
Tripped
c
Reset
OFF
ON
“On”
Position
d
