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1.

SYMPTOM: THE SPA WILL NOT OPERATE

a. Check to see if the GFCI breaker is tripped or

was not turned on. Reset the GFCI breaker.

2.

SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING 

a. Reset the circuit breaker or the GFCI. If the cir-

cuit breaker or the GFCI trips again, contact a
qualified electrician for service.

3.

SYMPTOM: THE PUMP HUMS

a. The filter may be dirty or damaged. Remove

the filter from the filter housing and clean or
replace the filter (see page 16).

b. The pump may have a foreign object stuck in

the impeller. Contact our customer service
department.

c. The pump may have a loose wire connection.

Contact our customer service department.

4.

SYMPTOM: THE PUMP HUMS, BUT DOES NOT
ROTATE

a. The pump may be jammed. Contact our cus-

tomer service department. If your spa is no
longer under warranty, contact a local spa and
pool service provider.

5.

SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING

a. There may be debris in the pump. Contact our

customer service department.

b. The pump may have a bad bearing. Contact

our customer service department.

6.

SYMPTOM: THE WATER DOES NOT HEAT

a. Make sure that the hydrotherapy spa is fully

covered with the spa cover. The spa cover
must be tight for the water to heat. 
Set the
air control to low. The water will heat at a rate
of 6°F per hour. If you are using the spa
indoors and the room temperature is main-
tained at 70°F, it will take approximately 6 to 8
hours for the water to reach the set temperature.

b. If you are using the hydrotherapy spa outdoors,

it may take longer for the water to heat. See
the chart below for the approximate heating
time.

Air Temperature

Heating Time

70°F +

6 to 8 hours

50°F to 70°F

9 to 11 hours

30°F to 50°F

12 to 14 hours

b. 

If the water still has not heated after four days,
contact our customer service department.

7.

SYMPTOM: THE WATER IS NOT BEING
CLEANED BY THE FILTER

a. Check to see if the filter is in place. Clean the

filter if it is dirty.

b. Check the chemical balance of the water. If the

pH is incorrect, the sanitizing agents will not
function properly. See the section on maintain-
ing the proper pH balance on page 16.

8.

SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW

a. This usually occurs only when the water level is

low. Add water until it is 2” to 4” above the
skimmer basket.

Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-888-884-6555, Monday through Friday, 8 a.m. until 5 p.m. Central Time.

Troubleshooting

Summary of Contents for PFSB43140

Page 1: ...ot line will provide immediate assistance free of charge CUSTOMER HOT LINE 1 888 884 6555 Mon Fri 8 a m 5 p m CST Model No PFSB43140 Serial No The serial number is on a sign behind the access panel Write the serial number in the space above CAUTION Read all precautions and instruc tions in this manual before using this equipment Save this manual for future reference Visit our website at www profor...

Page 2: ... Customer Hot Line at 1 888 884 6555 to obtain a replacement sign Post the sign as described above Posting the Warning Sign Posting the Warning Sign 2 Important Safety Instructions 3 Before You Begin 6 Choosing a Location for the Hydrotherapy Spa 7 Wiring the Hydrotherapy Spa 8 Assembly 9 Using the Hydrotherapy Spa 11 Jet Layout Diagram 13 Using the Controls 14 Maintenance 16 Troubleshooting 20 Pa...

Page 3: ...es can cause significant damage such as blistering of the shell surface and warping of the spa shell Any damage caused by sun exposure is not covered under the warranty 9 Do not bring any object into the hydrotherapy spa that could damage the spa shell 10 Never insert any object into any opening 11 Do not use breakable containers in or near the hydrotherapy spa 12 Do not sit on the spa cover or pl...

Page 4: ...injury Pregnant women should consult with their physician before using the hydrotherapy spa Pregnant women should not use the spa if the water temperature is above 100 F the unborn child could be seriously harmed This is especially important during the first 90 days of the pregnancy 29 DANGER To reduce the risk of drowning Prolonged immersion in the hydrotherapy spa may cause hyperthermia The caus...

Page 5: ...RNING The spa jets produce a stream of water with relatively high pressure Prolonged exposure of a localized area of the body may cause bruises to the skin 36 The included warning sign must be posted where all users of the hydrotherapy spa can see and read it See POSTING THE WARNING SIGN on page 2 37 WARNING DECAL PLACEMENT Locate the decals shown below and familiarize yourself with the informatio...

Page 6: ... For your benefit read this manual carefully before using the hydrotherapy spa If you have questions after reading the manual please call our Customer Service Department toll free at 1 888 884 6555 Monday through Friday 8 a m until 5 p m Central Time excluding holidays To help us assist you please mention the product model number and serial number when calling The model number is PFSB43140 The ser...

Page 7: ...the spa provided you leave access to the motor for service 9 Make sure to note any other considerations such as aesthetics or privacy concerns that may affect the safety or enjoyment of using the spa If you set up the hydrotherapy spa outside 1 Check local building codes concerning the use of outdoor spas 2 The spa should be located near a power source capable of supplying 240 volts AC power It mu...

Page 8: ...pipes or conduit within five feet of the spa Three options for wiring the spa are shown at the right A wiring diagram is also found on the inside of the electronics pack for reference Option 1 Main Panel GFCI Circuit Breaker Spa Wire Length Suggested Wire Size 5 Feet to 25 Feet 25 Feet to 50 Feet 6 AWG 4 AWG Option 2 Main Panel GFCI Circuit Breaker Spa Wire Length Suggested Wire Size 5 Feet to 25 ...

Page 9: ...5 25 39 39 1 2 Close the valve knob on the drain hose Thread the cap onto the drain hose Locate the four gate valves inside the access open ing there are two gate valves per pump Turn the gate valves counterclockwise to open them Make sure that the six collars are tightened there are two collars per pump and two on the heater See step 1 Reattach the Access Panels 25 to the spa Collar Cap Valve Kno...

Page 10: ...e molded fill line Do not overfill the spa See the inset drawing Set the Filter 5 and the Basket 22 into the filter housing Next place the Filter Cover 3 into the filter housing until it is fully seated 4 Pull down one of the straps on the Spa Cover 11 and hold the Buckle 26 against one of the panels on the spa Note To position the Buckle correctly have a second person hold the strap on the opposi...

Page 11: ...ce A countdown from 005 to 000 will appear in the display of the console Once the countdown has reached 000 Pr will be displayed Pr indicates that the controller is in the two pump priming mode This mode will last for four to five minutes 5 As soon as Pr is displayed push pump button 1 once to start the pump on low speed and then push the button again to switch to high speed Repeat for pump button...

Page 12: ... see USING THE CON TROLS on page 14 Once the spa is running press the GFCI test button The spa should shut off Press the reset button The spa should resume normal operation If the spa continues to run after the test button is pressed the GFCI is damaged Do not use the spa until the GFCI has been repaired or replaced by a qualified electrician Once you have tested the GFCI verify that water is flow...

Page 13: ...the pumps The suction covers should always be in place over the fittings Never operate the spa with out the suction covers in place F The ozone jet increases the sanitation of the spa while decreasing chemical treatment needs and costs G The four neck jets can be adjusted to spray sooth ing water on your neck H The eleven rotary jets provide a spinning mas sage I The six dual rotary jets provide a...

Page 14: ... spa to within 20 F of the set temperature during the filter cycles only Slp is always displayed when the actual temperature does not equal the set temperature Slp alternates with the actual temperature when the actual temperature is the set temperature Pump button 1 controls the spa jets labeled 3 and 4 in the drawing at the left If the button is pressed once the jets will run at low speed If the...

Page 15: ... the temperature set ting of the water The temperature setting can be from 80 F to 104 F The startup temperature is set at 100 F The water heats at about 6 F per hour with the cover on Use a medical or other accurate thermome ter to check the temperature of the water To change the water temperature press the tempera ture up or down button until the desired temperature is reached After three second...

Page 16: ...or waxes MAINTAINING THE SPA EXTERIOR The surround is maintenance free The surround should be cleaned with a mild soap solution do not use solvents or waxes CLEANING THE SPA SHELL The spa shell should be cleaned with a mild soap solution do not use solvents or waxes The spa should always be clean and dry before being moved or stored MAINTAINING THE SPA COVER The spa cover should be cleaned monthly...

Page 17: ...the sani tation agents in the water will not be effective if the pH level is not properly maintained Damage caused by improper pH levels is not covered under the warranty To maintain the proper pH level test the pH of the water regularly To test the water purchase a pH test kit at a pool and spa supply store The pH reading should be between 7 2 and 7 8 If the level is too low add a pH increaser us...

Page 18: ...major repairs are made The hydrotherapy spa should always be covered when it is empty Direct sunlight can cause exten sive damage The surface of the spa shell can reach temperatures as high as 150 F in a matter of minutes if exposed to the sun while it is empty These high temperatures can cause significant damage such as blistering of the shell surface and warping of the spa shell Any damage cause...

Page 19: ...he vacuum nozzle over each jet starting with the highest jet and fin ishing with the lowest jet 5 Set the air controls to the highest setting and repeat step 3 6 Drain the pumps see DRAINING THE PUMPS on this page Once the water is drained from the pumps place the vacuum nozzle over the drainage hole in the pumps and vacuum any additional water from the pumps Note For additional pro tection remove...

Page 20: ...r must be tight for the water to heat Set the air control to low The water will heat at a rate of 6 F per hour If you are using the spa indoors and the room temperature is main tained at 70 F it will take approximately 6 to 8 hours for the water to reach the set temperature b If you are using the hydrotherapy spa outdoors it may take longer for the water to heat See the chart below for the approxi...

Page 21: ...a shell may have a leak Contact your local pool and spa service provider for repairs 10 SYMPTOM THE SPA JET UNIT CONTINUES TO RUN AFTER IT HAS BEEN SHUT OFF a To turn off the main jets press pump button 1 once or twice Note If the actual temperature of the water in the spa is below the set temper ature or if the spa is running a filter cycle the heater pump motor will not shut off 11 SYMPTOM THE C...

Page 22: ...ce Plate 33 6 Panel 34 2 Heater Collar 35 2 Drain Plug O ring 36 1 Filter Housing 37 4 Neck Jet 38 1 Pillow 39 48 10 x 2 Machine Screw 40 2 Drain Plug 41 1 Large Dual Rotary Jet 42 10 Air Injector 43 2 Waterfall Valve 44 2 Heater Gasket 45 20 LED Point 2 Ground Wire 2 Key 1 User s Manual 1 Large Warning Sign 1 Warning Sign 1 LED Light Indicates a non illustrated part Specifications are subject to ...

Page 23: ... 18 29 43 11 20 2 39 39 39 39 33 9 14 9 9 44 44 12 34 34 1 36 5 22 3 24 32 13 19 28 23 31 13 6 40 35 23 31 4 13 10 28 13 6 40 35 23 31 23 31 4 38 31 9 9 31 30 31 31 31 31 9 43 39 45 23 Model No PFSB43140 R0604A ...

Page 24: ...cidents any damage to the premium cedar surround or frame attributable to improper handling or freight damage damage resulting from improper winterization damage to the spa shell resulting from improper chemical treatment damage to the spa shell resulting from exposure to extreme temperatures or damage to the spa shell resulting from expo sure to direct sunlight and ultraviolet rays while the spa ...

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