Symptom
No display
Fault cause
Dead batteries
Wrong battery installation
Network failure
Check the network connection
Reregister the device according to instruction
Put in new batteries
Ensure proper battery position
Reactivate the device within 3 feet of the
data bridge
Solution
When activating or
synchronizing the
product, the LCD
displays
When using the
product, the LCD
displays
1. The wireless is interrupted.
2. When activating the product,
the distance to the data bridge
is too far
The device didn’t register
Internet failure. The data
bridge’s WAN lights flash
When the product sends the
measurement results, the
network failure is over 7 days
Overload indicator
1. The communication between
the product and the data
bridge is interrupted
2. The products is out of the
wireless range.
Low batteries
Check the internet connection
Change batteries
Reweigh yourself within 3 feet of data bridge
Check the network connection
Purchase a larger capacity scale
Go to the website and delete the unused
device or purchase a new data bridge
Trouble shooting
This section includes a list of error messages. If the device is not operating as you think it should, check here before
arranging for service.
Symptom
Fault cause
Solution
Can’t check the latest data in
the health center platform
The measurement data is near
or over the identification range.
The system can’t identify
Internet failure. The data
bridge’s WAN lights flash
Go into device management >> Product >>
Data authentication,
Assign the data manually
Check the network connection
Data bridge limit of 16 devices
has been reached
