5
Troubleshooting Guide
Problem . . .
Solution . . .
Cooker doesn’t
turn on.
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating
electrical outlet.
Rice is not
cooked.
• Not enough water/cooking liquid. See Rice Cooking Chart for more information.
• Carefully place cooking pot straight down in base. Make sure cooking pot is securely
seated by rotating the pot left and right.
NOTE: If cooking pot is bent or warped, it will
not seat properly in base and, therefore, will not cook rice correctly. To replace cooking
pot, call the toll-free customer assistance number listed on page 3 of this guide.
Rice is mushy.
• Too much liquid added to cooking pot. Reduce liquid.
TIPS:
• Cook times and water levels will vary with other varieties of rice.
• The most important detail when cooking rice is the ratio of rice to water. Please refer to rice package
directions.
• To prevent overflow and/or overheating, do not exceed the Max Fill line when both rice and water are
added to cooking pot.
• When cooking oatmeal, grits, polenta, or macaroni, do not fill more than halfway since contents will
expand and could boil over.
• Brown rice takes more water to cook and cooking time is longer.
NOTE:
Clean rice cooker after each use to prevent the accumulation of dirt and debris. Sanitize daily.
37540-CE
SERIES
40-CUP
(9.5 L)
37560R-CE
SERIES
60-CUP
(14.2 L)
STEP 1
UNCOOKED
WHITE RICE
STEP 2
FILL WATER
TO LINE ON
COOKING POT
YIELD
(Standard 8-oz
Dry Measure
Cup)
APPROXIMATE
COOK TIME
40-CUP
(9.5 L)
APPROXIMATE
COOK TIME
60-CUP
(14.2 L)
40-CUP
(9.5 L)
60-CUP
(14.2 L)
X
5
NA
10 Cups
(2.4 L)
20–25 Minutes
NA
X
X
10
10
20 Cups
(4.7 L)
25–30 Minutes
25–30 Minutes
X
X
15
15
30 Cups
(7.1 L)
30–35 Minutes
25–30 Minutes
X
X
20
20
40 Cups
(9.5 L)
35–40 Minutes
30–35 Minutes
X
NA
25
50 Cups
(11.8 L)
NA
40–45 Minutes
X
NA
30
60 Cups
(14.2 L)
NA
45–50 Minutes
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