12
original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the
shipping carton.
Notice: Do not ship LiPo batteries to
Horizon. If you have any issue with
a LiPo battery, please contact the
appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be
serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of
Horizon.
Non-Warranty Service
Should your service not be covered by
warranty service will be completed and
payment will be required without notification
or estimate of the expense unless the
expense exceeds 50% of the retail purchase
cost. By submitting the item for service you
are agreeing to payment of the service without
notification. Service estimates are available upon
request. You must include this request with your
item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.
horizonhobby.com/Service/Request/.
Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Address
Phone Number/Email Address
United States of
America
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
Customer Service Information
Country of Purchase
Horizon Hobby
Address
Phone Number/Email Address
United States
Sales
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
(800) 338-4639
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Hobby GmbH
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 60
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
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